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Mastercard Logo Mastercard · Customer Service

Customer Technical Services Analyst

Latvia, Rīga Employment contract 1600.00 - 1900.00 EUR / Month · Job Posted January 02, 2026
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Job Description

We are looking for a Technical Support Engineer who can ensure customer satisfaction by providing a prompt and comprehensive resolution of highly technical issues. This position would be a 1 year fixed term contract as maternity cover. The expectation of the position is to understand the suite of Dynamic Yield by Mastercard software offerings in a deep and technical way in order to provide the customer with the technically correct answers that will allow them to effectively use the DY platform on their website.

Job Responsibility

  • Take ownership of and resolve complex technical issues with a focus on maximizing customer satisfaction
  • Analyze large datasets using our tools and debugging websites using Chrome DevTools
  • Conduct screen share sessions with our top enterprise brands
  • Effectively manage and prioritize incoming tickets through our chat and support portal
  • Actively participate in internal initiatives within the support organization

Requirements

  • Excellent verbal and written communication skills in English
  • Ability to understand front-end technologies such as HTML/CSS/JavaScript
  • Experience in reading and comprehending code, particularly JavaScript
  • Experience with debugging websites
  • Understanding of DOM structures
  • A genuine desire to help customers and ensure their satisfaction with our products and services
  • Patience, empathy, and professionalism

Nice to have

  • Any other languages considered as an advantage
  • Any other troubleshooting and problem-solving experience may also apply and be considered as an advantage

What we offer

  • Quarterly performance bonuses
  • Variety of benefits from employment Day 1
  • Hybrid working model
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