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Mastercard Logo Mastercard · IT - Administration

Customer Technical Services Analyst II

Poland, Warsaw · Job Posted March 05, 2026
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Job Description

Mastercard Payment Transaction Services (MPTS) Europe is a fully Mastercard owned processing asset, a brand agnostic payment processing company. The company was founded in 2008 with initial focus on the Polish market. It is located in Warsaw, Poland. Over the past few years MPTS Europe has developed its business and expanded into other EU countries. We offer comprehensive payment solutions to banks, financial institutions and non-traditional issuers (i.e. FinTech, retailers). We drive innovation in the area of card processing covering both physical and digital space. MPTS Europe has invested in the best-in-class solutions in order to support end-to-end product lifecycle including a wide range of value added services, as well as customer support via different servicing channels. MPTS Europe’s mission is to deliver innovative and reliable payment processing solutions. Our company leverages industry best practices combined with payment expertise to drive client revenue and profitability.

Job Responsibility

  • Chargeback cases handling according to the Mastercard/Visa rules and relevant procedures
  • Cooperation with Payment Organizations and Banks in order to optimization card complaints handling, transaction security and compliant area
  • Tracking changes in the regulations and procedures of the Payment Organizations
  • Recommending improvements and optimization of card service processes
  • To create and opinion a procedures and policies

Requirements

  • Experience related to Mastercard and VISA chargeback processing including full understanding of chargeback rules and procedures
  • Knowledge and understanding of Mastercard and VISA and Regulation
  • Goal-orientated individual with strong time and task management
  • Positive approach in supporting Customer & company needs
  • Advanced Polish and English - written and verbal communication skills is needed
  • Ability to work under pressure and persistency
  • Strong verbal, written and interpersonal communication skills with internal colleagues and external clients

Nice to have

  • Know-how of the card payment industry is nice to have
  • Know-how of the fraud prevention/detection solutions and track fraud trends is in plus
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