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Customer Technical Services Analyst I

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Mastercard

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Location:
Poland , Warsaw

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customer Technical Services Chargeback Team is looking for a Customer Technical Services Analyst I to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about: Enhancing Customer Satisfaction; Technical Expertise; Continuous Improvement; Collaboration and Communication; Knowledge of Chargebacks; Experience with Card Payments Institutions; Knowledge of Card Network Rules.

Job Responsibility:

  • Investigate and Resolve Disputes
  • Communicate with Stakeholders
  • Analyze Chargeback Trends
  • Maintain Accurate Records
  • Ensure Compliance

Requirements:

  • Understanding of Chargebacks and Dispute Resolution
  • Possess Technical Proficiency in Payment Systems
  • Exhibit Analytical and Problem-Solving Abilities
  • Demonstrate Excellent Communication Skills
  • Show Attention to Detail and Accuracy

Nice to have:

  • Have Experience with Financial Institutions
  • Understand Card Network Rules
  • Task Management Skills
  • Embrace a Continuous Improvement Mindset

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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