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Mastercard Logo Mastercard · IT - Software Development

Customer Technical Services Analyst I

Poland, Warsaw · Job Posted May 04, 2026
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Job Description

The Customer Technical Services Chargeback Team is looking for a Customer Technical Services Analyst I to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about: Enhancing Customer Satisfaction, Technical Expertise, Continuous Improvement, Collaboration and Communication, Knowledge of Chargebacks, Experience with Card Payments Institutions, Knowledge of Card Network Rules.

Job Responsibility

  • Investigate and Resolve Disputes
  • Communicate with Stakeholders
  • Analyze Chargeback Trends
  • Maintain Accurate Records
  • Ensure Compliance

Requirements

  • Understanding of Chargebacks and Dispute Resolution
  • Technical Proficiency in Payment Systems
  • Analytical and Problem-Solving Abilities
  • Excellent Communication Skills
  • Attention to Detail and Accuracy

Nice to have

  • Experience with Financial Institutions
  • Understanding Card Network Rules
  • Task Management Skills
  • Continuous Improvement Mindset
  • Customer-Centric Approach
  • Collaborative Spirit
  • Integrity and Professionalism
  • Proactive and Self-Motivated
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