Customer Technical Services Analyst I

The Customer Technical Services Chargeback Team is looking for a Customer Technical Services Analyst I to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about: Enhancing Customer Satisfaction: Demonstrating a commitment to delivering exceptional customer service by effectively addressing and resolving customer issues related to chargebacks. Technical Expertise: Utilizing strong technical skills and knowledge of payment processing systems to troubleshoot and resolve complex issues efficiently. Continuous Improvement: Seeking opportunities for process enhancements and implementing best practices to streamline operations and improve overall efficiency. Collaboration and Communication: Working closely with issuers to ensure a seamless and cohesive approach to managing chargebacks. Knowledge of Chargebacks: Preferably with an understanding of chargeback processes, regulations, and best practices, as well as the ability to navigate and resolve disputes efficiently. Experience with Card Payments Institutions: Proven track record of working within issuers, acquirers or fintech companies, showcasing a strong grasp of industry-specific challenges and regulatory requirements. Knowledge of Card Network Rules: Familiarity with rules and regulations, ensuring compliance and effective dispute management.