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Customer Technical Services Analyst I - Danish Speaker

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Location:
Denmark , Ballerup

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Customer Technical Services supports customers on Account to Account products in the domestic market, including Betalingsservice, Leverandørservice, and Overførselsservice. As a Customer Technical Services Analyst I, you will join an open, collaborative, and highly skilled team in a professional and supportive working environment. The role is customer facing and requires a genuine passion for customer interaction, technical understanding, and structured case handling. You will be responsible for supporting both existing and new customers throughout onboarding, testing, and ongoing technical support, while ensuring a best in class customer experience.

Job Responsibility:

  • Deliver best in class technical customer support on payment solutions
  • Handle customer inquiries and cases via phone, email, and digital channels
  • Provide consultancy and guidance on optimal use of our payment technologies
  • Act as a trusted advisor during customer onboarding and implementation
  • Support customers with technical testing and troubleshooting
  • Contribute to testing and consulting on new services and solutions
  • Participate in meetings with customers and external stakeholders
  • Actively contribute to team performance through engagement, collaboration, and knowledge sharing
  • Support the update and optimization of internal processes

Requirements:

  • Financial education or equivalent relevant work experience
  • Minimum 5 years of documented experience within customer service
  • Strong experience in direct customer dialogue – you genuinely enjoy talking to customers and building relationships
  • Experience supporting payment solutions or similar technical services
  • Proven experience with case handling via phone, email, and digital channels
  • Excellent communication skills in Danish and English, both written and spoken
  • Strong understanding of customer needs and ability to deliver a high quality customer experience
  • Experience contributing to and following optimized internal processes
  • Excellent IT skills and confidence working in technical environments

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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