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Vodafone Logo Vodafone · IT - Administration

Customer Technical Authority

United Kingdom, Home Based · Job Posted July 03, 2026
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Job Description

As a Technical Champion for your nominated customer, you'll act as a trusted expert and advocate, representing their needs internally within VodafoneThree while supporting Sales and Service Management to deliver the best possible outcomes. You'll bring deep technical expertise and a strong understanding of the customer's services, solutions and infrastructure, enabling you to provide clear, confident consultancy to both internal stakeholders and customers in real or near real-time. Playing a key role across the full service lifecycle, you'll support everything from operational readiness and integration through to ongoing service support, ensuring a seamless experience. You'll also proactively identify opportunities to enhance and improve services, driving continuous improvement and delivering real value for the customer.

Job Responsibility

  • Act as a trusted expert and advocate, representing customer needs internally within VodafoneThree
  • Support Sales and Service Management to deliver the best possible outcomes
  • Bring deep technical expertise and strong understanding of customer's services, solutions and infrastructure
  • Provide clear, confident consultancy to both internal stakeholders and customers
  • Support operational readiness, integration and ongoing service support
  • Proactively identify opportunities to enhance and improve services
  • Drive continuous improvement and deliver real value for the customer

Requirements

  • In-depth technical knowledge of Telecommunication products and services
  • In-depth intimate knowledge of customer services
  • In-depth knowledge of BAU operational support teams within the business
  • Experience of supporting a customer's in-life technical requirements into an organisation, while considering KPIs, SLAs and long-term objectives etc
  • Experience of ensuring service improvements/enhancements are owned and driven to improve the overall customer and internal stakeholder's experiences

What we offer

  • Excellent basic salary plus bonus and Vodafone benefits
  • Great pay
  • Up to 28 days off plus bank holidays
  • Paid time for charity work
  • Discounts
  • Vouchers
  • Pension plan
  • Amazing learning tools
  • Top-notch parental leave policies
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