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Customer Technical Architect

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LogicMonitor

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Location:
Australia , Melbourne

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Customer Technical Architects are customer-centric technical thought leaders and evangelists within the organization. Customer Architects ensure the effectiveness and success of the wider Customer Experience and Sales functions by removing technical barriers to success and enabling our customers, organization-wide, to use the full suite of LogicMonitor products and features to their best effect.

Job Responsibility:

  • Help customers, prospects and internal teams to answer the 'how' questions around best practice use of the product
  • Responsible for technical enablement
  • Ensure customers have early knowledge of new features and products, and how they can be applied within a customers landscape to drive positive business outcomes
  • Work closely across Sales, Customer Success, Professional Services and Product teams to provide technical know-how, common tooling and frameworks
  • Help to translate internal, customer and prospect requests into actionable information with clear business outcomes for the Product and Engineering organizations
  • Help drive an engaging and results driven technical training curriculum

Requirements:

  • Bachelor's degree or equivalent practical experience
  • 6+ years experience required in a similar technical role
  • Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing
  • Experience in virtualization or cloud native architectures, containerization, observability, DevOps
  • Understanding of systems, information and data flows within enterprise environments
  • Experience working with and delivering API based solutions
  • Superior oral and written communication skills in English
  • Strong technical writing skills
  • Excellent troubleshooting instincts and undaunted by unfamiliar tools
  • Significant experience in Linux and or Windows/Network administration and operations
  • Willingness to travel to deliver onsite training/evangelism
  • Experience of working effectively as part of a distributed team
  • Public speaking and presentation skills

Additional Information:

Job Posted:
March 04, 2026

Expiration:
April 19, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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