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Customer Technical Architect

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LogicMonitor

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Location:
Australia , Sydney

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. Customer Technical Architects are customer-centric technical thought leaders and evangelists within the organization. Customer Architects ensure the effectiveness and success of the wider Customer Experience and Sales functions by removing technical barriers to success and enabling our customers, organization-wide, to use the full suite of LogicMonitor products and features to their best effect.

Job Responsibility:

  • Help customers, prospects and internal teams to answer the 'how' questions around best practice use of the product that takes into account our customer's unique situations and goals
  • Responsible for technical enablement, helping ensure our customers have early knowledge of new features and products, and how they can be applied within a customers landscape to drive positive business outcomes
  • Work closely across Sales, Customer Success, Professional Services and Product teams to provide technical know-how, common tooling and frameworks that solve common customer problems that fall outside the current goals of the product organization and scope of professional service engagements
  • Help to translate internal, customer and prospect requests into actionable information with clear business outcomes for the Product and Engineering organizations to be able to prioritize and address
  • Help drive an engaging and results driven technical training curriculum, working closely with the training team to formalize this wherever possible
  • to increase speed to productivity for internal functions and speed to value for LogicMonitor customers

Requirements:

  • Bachelor's degree or equivalent practical experience
  • 6+ years experience required in a similar technical role
  • Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing
  • Experience in virtualization or cloud native architectures, containerization, observability, DevOps
  • Understanding of systems, information and data flows within enterprise environments
  • Experience working with and delivering API based solutions
  • Superior oral and written communication skills in English
  • Strong technical writing skills
  • Excellent troubleshooting instincts and undaunted by unfamiliar tools
  • Significant experience in Linux and or Windows/Network administration and operations including the following technologies: Virtualization (VMWare, Hyper-V, Xen Server, etc…)
  • Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
  • LoadBalancers (f5 bigIP, Netscaller, Barracuda, etc…)
  • WMI, PerfMon, JDBC, SNMP, SMTP, JMX
  • Webservers (IIS, Apache, Tomcat, etc…)
  • Active Directory
  • Database (SQL, MySQL, Postgress, etc…)
  • Scripting (groovy, powershell, ruby, etc...)
  • Willingness to travel to deliver onsite training/evangelism
  • Experience of working effectively as part of a distributed team
  • Public speaking and presentation skills

Additional Information:

Job Posted:
March 04, 2026

Expiration:
April 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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