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Provides technical support for end-user computing devices, including desktops, laptops and mobile devices. Troubleshoots and resolves end-user device issues, either in-person or remotely, and assists with setup, configuration and maintenance of endpoint devices. Acts as primary point of contact for end-users in resolving device-related OS, connectivity or application issues. Provides escalation support with medical offsite telecom issues. Assists with pager vendor in occasional deliveries, Functions as facilitator for ordering electronic equipment for the network engineering team. Performs billing/auditing for paging services.
Job Responsibility:
Manages the setup, configuration, maintenance and deployment of endpoint devices to supported user populations
Assists with developing strategy for support of endpoint devices
Responds to customer requests
Troubleshoots and resolves device-related OS, connectivity or application issues
Utilizes technical expertise to diagnose and resolve increasingly complex problems
Participates in project implementations
Maintains constant communication with team to ensure coverage of all calls
Assists with testing and deployment of new and replacement systems, printers and other peripherals
Conducts 1:1 training with customers on the use of hardware and applications as needed
Mentors and trains new employees
Keeps abreast of current desktop and LAN technologies
Provides technical support for end-user computing devices
Acts as primary point of contact for end-users in resolving device-related issues
Provides escalation support with medical offsite telecom issues
Assists with pager vendor in occasional deliveries
Functions as facilitator for ordering electronic equipment for the network engineering team
Performs billing/auditing for paging services
Requirements:
High School diploma or equivalent required
2 years of relevant experience required
Ability to travel between work sites required
Flexibility to work shifts necessary to accommodate 24/7/365 coverage, which may include nights, weekends and holidays required
Exceptional customer service skills required
Strong communication skills required
Logical thinker with good problem-solving skills required
Nice to have:
Extensive knowledge of current operating systems for PCs preferred
Proficient in hardware break/fix and troubleshooting preferred
Knowledge of MACS, handhelds and other peripheral devices preferred