Customer Tech Support Advisor Job at 360 Resourcing Solutions (Willerby)

Customer Support Specialist

We are currently seeking Customer Support Specialists to join our Customer Suppo...

Location

Canada , Burnaby; Toronto; Calgary

Salary:

56000.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or an expected completion date no later than January 2026 if in your final semester)
Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems!
The desire to win (and have fun) as a member of a high performing team
A growth mindset and a sense of optimism and enthusiasm

Job Responsibility

Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients
Becoming a product expert
diagnosing, troubleshooting, and resolving product issues effectively
Serving as a trusted advisor
providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
Capturing customer feedback for our Product teams
Driving your career growth and development while Getting Better Every Day and contributing to a Win and Help Win culture

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Participant Support Advisor

As our Participant Support Advisor at Prolific, you’ll be the first point of con...

Location

United Kingdom

Salary:

Not provided

Prolific

Expiration Date

Until further notice

Requirements

Experience providing user or technical support in a SaaS or tech company, handling high volumes of customer queries
Excellent written communication skills, with the ability to explain complex issues clearly, accurately and empathetically
Strong troubleshooting skills, skilled at investigating issues, escalating them to the right teams and communicating technical issues effectively
Experience working on or supporting cross-functional projects or initiatives that improve user experience
Ability to work and collaborate confidently and autonomously with cross-functional teams to advocate for participants and help drive improvements
Resilience and adaptability, ability to manage shifting priorities, handling ambiguity and maintaining focus under pressure
Comfortable working across multiple systems, such as CRMs, ticketing platforms (we use Intercom), and internal admin tools

Job Responsibility

Deliver outstanding support to Prolific’s participant community, resolving queries quickly, accurately, and with empathy
Investigate and resolve account and payment-related issues, review account holds and escalate complex technical or systemic problems when needed
Collaborate with Product, Human Data Ops and Legal to share insights, identify trends, and drive continuous improvement in our participant experience
Contribute to projects and initiatives that strengthen the quality of our participant pool and improve the overall participant experience
Maintain expertise across Prolific’s systems, policies, and features to provide up-to-date and accurate support
Advocate for participants across the business by translating customer feedback into actionable recommendations
Collaborate with the wider Support team to optimise internal processes, lead team discussions and champion change that makes support faster and smarter

What we offer

competitive salary
benefits
remote working
impactful, mission-driven culture

Senior Manager, Enterprise & Strategic Support

As the Senior Manager, Enterprise Support, you will own the support experience f...

Location

United States , Denver; Nashville

Salary:

132000.00 - 182000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

5+ years of experience in customer support leadership roles
At least 3 years focused on enterprise B2B customers
Direct management experience leading teams of 10-20+ support professionals in high-growth environments
Deep understanding of enterprise customer expectations, complex multi-stakeholder environments, and premium support models
Proven track record of successfully managing high-stakes customer escalations and executive-level communications
Enterprise B2B SaaS experience with complex, technical products (Required)
Experience in HR tech, compliance, or background screening industries (Preferred)
Strong ability to influence and partner with Sales, Customer Success, Product, and Engineering teams
Data-driven approach to decision making with expertise in support metrics, SLA management, and quality assurance
Experience building support processes, playbooks, and systems that scale with growth

Job Responsibility

Own and optimize the enterprise support experience, ensuring rapid response times, high-quality resolutions, and proactive engagement with our largest customers
Serve as the primary point of contact for complex enterprise escalations, coordinating cross-functional resources and driving issues to resolution with appropriate urgency and communication
Build, coach, and develop a high-performing team of enterprise support specialists who serve as trusted advisors to strategic accounts
Design and implement differentiated support offerings for enterprise customers, including dedicated support models, enhanced SLAs, and white-glove service programs
Collaborate closely with Customer Success, Account Management, Sales, Product, and Engineering teams to ensure seamless enterprise customer experiences and advocate for customer needs
Systematically capture and analyze enterprise customer feedback, translating insights into actionable improvements and product requirements
Establish and monitor enterprise support KPIs (CSAT, SLA adherence, escalation resolution time, etc.), drive continuous improvement, and report on team performance
Develop enterprise support playbooks, escalation protocols, and knowledge management systems that enable consistent, high-quality service delivery
Partner with the Director to implement AI-powered tools that enhance enterprise support efficiency while maintaining the high-touch, personalized service our enterprise customers expect
Drive support initiatives that directly impact enterprise NRR (Net Revenue Retention) and reduce churn through exceptional service delivery

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
A relocation stipend may be available for those willing to relocate to a Checkr hub location

Fulltime

Dutch Social Media Advisor

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Location

Portugal , Lisbon

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent in Dutch
Good English
Curious about the latest tech
Customer service experience is a bonus
Communication skills
Empathy

Job Responsibility

Assist customers using troubleshooting skills
Become a product expert
Help via email/chat and phone calls
Use positive energy
Specialize in a specific brand

What we offer

Meal vouchers
2 extra salaries
Private health insurance after 6 months
Covered flight expenses
Airport pick-up and settling assistance
Accommodation provided in shared apartments
Complimentary Portuguese lessons
Free sports activities
Football tournaments
Beach barbecues

Fulltime

Associate Product Support Analyst

The Support Analyst assists customers with addressing any issues they have with ...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year

Xelix

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a customer facing role, ideally within the SaaS or tech industry
Background in support, accounting, or accounts payable is preferable but not required
Strong time management and prioritisation skills
Thrives in a fast-paced environment
Customer-first approach
Quick to learn new technologies, product features, and processes
Strong analytical and problem-solving skills
Python proficiency is mandatory
Clear, direct, and precise verbal and written communication
Proactively troubleshoots and resolves customer issues

Job Responsibility

Proactively handle technical and non-technical customer queries, providing efficient and effective solutions
Gain in-depth knowledge of our product and roadmap to serve as an expert advisor to customers
Represent the customer’s voice within the company, collaborating with Product and Commercial teams to influence product priorities and improvements
Coordinate with the Customer Success Team on customer risks and issues, ensuring alignment on key concerns
Maintain and update the knowledge base with new product information
Manage and organise the support inbox, ensuring timely responses and adherence to SLAs and OKR targets for customer satisfaction
Checking the data logs to proactively highlight any issues with Live customers usage of the platform
Assisting the Support team members with any error resolution on customer files or platform
Supporting Implementation & Customer Success teams in addition of new Data Files / Systems for existing customers
Supporting ad-hoc queries from Customer Success teams on platform behaviour

What we offer

27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office
On-site gym and cycle to work scheme
Employee discount at over 100 retailers
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £1,000 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat

Fulltime

Dedicated Technical Support Analyst

The Support Engagement Lead is a member of the Recurring Services team and is ta...

Location

Brazil , São Paulo

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Bachelor’s Degree from a 4-year college or university (or similar experience-based proficiency level)
3-6 years of client-facing experience working in SaaS company
2-3 years working in Technical Support
1-2 years account management experience
Exemplary written and verbal communication skills
Unparalleled follow up skills
Ability to thrive in a highly collaborative role
Strong analytical skills regarding technical issues
Experience handling time-sensitive, pressure-intensive customer issues
Strong organizational skills with an ability to manage competing client demands

Job Responsibility

Own and assume ultimate responsibility over your named customer’s technical needs and inquiries around platform integration, performance, and troubleshooting as well as partner implementation
Be your customers’ main point of contact and trusted advisor at Braze for all things Technical
Partner with Customer Success and Recurring Services teams, taking a lead role on technical escalations and inquiries to ensure excellent customer experience and internal alignment
Deliver product value by reducing risk and removing technical barriers resulting in feature adoption and a high degree of execution within the Braze platform
Drive customer advocacy by championing for the customer’s technical needs and product enhancement requests
Work closely and get ingrained with Braze recognized partners in the customer tech stack
Proactively analyze your customer’s existing support cases to identify trends and risks with their Braze product experience
Work with customers to create a seamless experience by helping them to develop Centers of Excellence which allow them to benefit from knowledge sharing across their group
Maintain ongoing regular contact with your customers via support cases, regular check-ins, kick-offs, events and Technical Business Reviews
Work with Onboarding Managers, Technical Account Management, and Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Trainee Mortgage Advisor

Unlock your potential with a career as a Trainee Mortgage Advisor at Haysto - an...

Location

United Kingdom , Norwich

Salary:

25000.00 GBP / Year

Haysto

Expiration Date

Until further notice

Requirements

Confident communicator on telephone, face-to-face, or email
Driven, proactive, and ready to take initiative
Able to learn quickly and a natural self-starter
Comfortable building solid relationships with customers and colleagues
Highly organised with sharp time management
Tech-savvy and confident with digital tools
Embrace change and continuous improvement
Excellent verbal and written communication skills
Ambitious and a self-starter
Proven ability to develop strong relationships

Job Responsibility

Initially work in Customer Support reporting to Head of Operations to manage new and existing customers
Keep in close contact with lenders, conveyancers, and surveyors to provide updates to customers
Work with Sales Consultants to enable high-quality customer service
Look at the bigger picture, keeping a close eye on processes and feedback
Ensure compliance and Haysto’s values are at the heart of everything
After transition: Provide exceptional advice to customers from initial enquiry to completion
Act as a critical feedback loop for Operations and Development teams

What we offer

36 days holiday including a day off for Birthday
Company Pension Scheme
Company Equity Scheme via Vestd
Access to Counselling via SPILL Mental Health Platform

Fulltime

Regional Agriculture & Dairy Advisor

Regional Agriculture & Dairy Advisor role focused on business development, relat...

Location

United States , New York State, Upper East Side

Salary:

Not provided

Advanced Technology Search Group

Expiration Date

Until further notice

Requirements

3+ years of hands-on sales experience in agriculture, agri-tech, or animal health
Strong understanding of dairy or livestock operations, herd health, and productivity tools—or equivalent exposure to precision ag or agri-business sales
A proven track record of building long-term relationships and driving growth through consultative, value-based selling
Excellent communicator, problem-solver, and trainer—comfortable presenting in the field or boardroom
Independent, entrepreneurial, and motivated by seeing tangible results on the farm
Valid driver’s license and willingness to travel regionally

Job Responsibility

Grow the business. Lead new business development across dairy and agriculture while supporting and expanding existing accounts in your territory
Build trusted relationships. Partner with producers, farm managers, nutritionists, vets, and ag suppliers—becoming their go-to advisor for technology-driven improvements
Make it real on the farm. Conduct on-site demonstrations, training, and field visits to ensure smooth adoption and visible value from our solutions
Show up and stand out. Represent our brand at agri-trade shows, conferences, and producer meetings—connecting innovation to the real needs of farmers
Bring insights back. Capture customer feedback and field insights to shape future product direction, marketing initiatives, and strategic priorities
Stay sharp. Manage your pipeline, forecast growth opportunities, and use a data-driven approach to territory management
Keep customers thriving. Provide ongoing post-sale support, ensuring customers maximize their investment and continue growing their business with us

Fulltime

Customer Tech Support Advisor

360 Resourcing Solutions

Location:
United Kingdom , Willerby

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

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