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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Tech Support Advisor

United Kingdom, Willerby · Job Posted March 14, 2026
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Job Description

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services.

Job Responsibility

  • Provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services
  • Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems
  • Deliver clear, professional guidance to customer through phone, or email
  • Assist in updating customers on the widespread issues
  • Log all customer interactions, and outcomes in the system for visibility and follow-up

Requirements

  • Ideally you will have experience working within telecommunications or ISP environments
  • Strong customer service skills
  • A good understanding of broadband connectivity and basic network troubleshooting

What we offer

  • Pension – 5% employer / 5% employee contribution
  • Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts
  • 25 days annual leave + bank holidays, your birthday, house move and wedding day off
  • Option to buy or sell up to 5 additional days annual leave
  • Enhanced Paternity/Maternity/Adoption leave
  • High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc
  • Free Parking on site
  • Regular ‘Lunch & Learns’
  • Social Events – Summer and End of Year parties etc
  • Customer Obsessed Awards - Regular opportunities to win
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