Customer Team Leader, IKEA

IKEA

Location:
Australia, Springvale

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. As Customer Team Leader, you will lead the daily operations to ensure a positive customer journey and empower co-workers through leadership and support.

Job Responsibility:

Lead the daily operations and support co-workers in their daily work to secure a positive & seamless customer journey
empower co-workers through knowledge, confidence, trust, and motivation so they are always ready to support visitors in the best way possible
ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team
listening to our customers, supporting them with an attitude based on IKEA’s values and always aiming to be an ambassador for the store
follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals
supervising and actively supporting your team to ensure daily operations are secured to ensure a positive customer journey compliant and operating within all regulatory guidelines

Requirements:

Highly developed communication and organisational skills
passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers
driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
energetic leadership style
continuously proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business

What we offer:

Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community
24/7 access to our Employee Assistance Program for health and wellbeing support
15% co-worker discount
low-cost nutritious meals including complimentary drinks in our co-worker restaurant
co-worker uniform provided
free co-worker parking
free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
bonus programme (where eligible)
co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

Job Posted:
August 12, 2025

Expiration:
August 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Team Leader

IKEA

Location:Australia, Springvale

Category:Customer Service

Contract Type:Employment contract