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Customer Team Leader

https://www.ikea.com Logo

IKEA

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Location:
Australia , Tempe

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

Job Responsibility:

  • Lead the daily operations and support co-workers in their daily work to secure a positive & seamless customer journey
  • Empower co-workers through knowledge, confidence, trust, and motivation
  • Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
  • Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team
  • Listening to our customers, supporting them with an attitude based on IKEA’s values and always aiming to be an ambassador for the store
  • Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals
  • Supervising and actively supporting your team to ensure daily operations are secured to ensure a positive customer journey compliant and operating within all regulatory guidelines

Requirements:

  • Passionate about understanding the customer journey
  • Driven to thrive in a multi-faceted, fast paced environment
  • An energetic and inspiring leader who thrives in a fast-paced and changing omnichannel retail environment
  • Proactive in seeking ways in identifying business opportunities and generating customer centric solutions
  • Able to communicate effectively with strong organisational skills
  • Availability to work a rotating roster with a mix of day and evening shifts
  • Availability to work 3 out of 4 weekends in a month (both Saturday and Sunday)
What we offer:
  • 5 weeks’ Paid Annual Leave
  • Paid Parental Leave
  • Family & Community Leave
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
  • 15% Co-worker discount
  • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
  • Co-worker uniform provided
  • Free Co-worker parking
  • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
  • Bonus programme (where eligible)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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