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At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
Job Responsibility:
Leading the daily operations and responding to customer and co-worker needs to secure an efficient & seamless customer journey
Supporting daily workflow, customer escalations, and being the expert with technical and system support for efficient operations and accurate stock level information
Supporting your manager with the recruitment, retention, performance, succession planning and competence development of the team
Leading by example with exceptional customer service, and a high level of integrity, compassion, and efficiency as an ambassador of the IKEA values
Supervising and actively supporting your team to ensure processes are accurate, compliant and operating within all regulatory guidelines
Empowering your team through building knowledge, confidence, trust, and motivation so they are always able to support visitors in the best way possible
Requirements:
Demonstrated experience leading a team (minimum 1 year) and providing exceptional customer service
Strong technical and systems knowledge with the capability learn internal systems and ensure accurate workflow within your team
Highly developed communication, collaboration, and organisational skills
Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers
A leader who demonstrates the IKEA values and always leads by example
An energetic leadership style: you thrive on the buzz you get from fast paced retail environment
Proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business
What we offer:
5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)