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At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
Job Responsibility
Lead the daily operations and support co-workers in their daily work to secure a positive & seamless customer journey
Empower co-workers through knowledge, confidence, trust, and motivation so they are always ready to support visitors in the best way possible
Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team
Listening to our customers, supporting them with an attitude based on IKEA’s values and always aiming to be an ambassador for the store
Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals
Supervising and actively supporting your team to ensure daily operations are secured to ensure a positive customer journey compliant and operating within all regulatory guidelines
Requirements
Highly developed communication and organisational skills
Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers
Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
You have an energetic leadership style
you thrive on the buzz you get from fast paced retail environment
Continuously proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business
What we offer
5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)