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Customer Team Leader

Australia, Richmond Employment contract · Job Posted June 10, 2026
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Job Description

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

Job Responsibility

  • Lead the daily operations and support co-workers in their daily work to secure a positive & seamless customer journey
  • Empower co-workers through knowledge, confidence, trust, and motivation so they are always ready to support visitors in the best way possible
  • Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
  • Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team
  • Listening to our customers, supporting them with an attitude based on IKEA’s values and always aiming to be an ambassador for the store
  • Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals
  • Supervising and actively supporting your team to ensure daily operations are secured to ensure a positive customer journey compliant and operating within all regulatory guidelines

Requirements

  • Highly developed communication and organisational skills
  • Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers
  • Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
  • You have an energetic leadership style
  • you thrive on the buzz you get from fast paced retail environment
  • Continuously proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business

What we offer

  • 5 weeks’ Paid Annual Leave
  • Paid Parental Leave
  • Family & Community Leave
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
  • 15% Co-worker discount
  • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
  • Co-worker uniform provided
  • Free Co-worker parking
  • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
  • Bonus programme (where eligible)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

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