CrawlJobs Logo

Customer Team Lead

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:
United Kingdom , Thursley

Category Icon
Category:

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Who are PurpleSector? Born in the white heat of Formula 1™, PurpleSector is an engineering-led, data-driven consultancy that solves complex, high-value challenges. With a team of engineers and data scientists, we use race-derived tools, technologies and techniques to uncover critical insights, prototype and validate solutions, and embed lasting performance improvements. Our mission is to decode complexity, unlock efficiency, and deliver measurable results at race pace - turning challenges into performance gains in weeks, not months. Role Overview We organise around customer-facing team - small, multidisciplinary teams that solve real problems and deliver measurable outcomes. Each Team Lead owns a defined but evolving area of our technical offering, combining • technical capability • and customer / market application You are accountable for • Delivering projects for customers • building and leading a high-performing team • growing your domain through opportunity identification and expansion • shaping repeatable, commercially valuable approaches These domains evolve as we • apply existing technologies in new contexts • expand into new markets • develop new capabilities >> You own outcomes within a domain - and how that domain grows over time

Job Responsibility:

  • Lead Customer Delivery: Own delivery of projects end-to-end (scope, plan, execution, outcomes)
  • Work directly with customers to define problems and shape solutions
  • Lead proposals, estimates, and delivery planning
  • Manage risks, dependencies, and commercial performance
  • Make pragmatic trade-offs between speed, cost, and scalability
  • Manage and Develop a Multidisciplinary Team: Line manage a team of up to ~7 people across disciplines
  • Run 1:1s, support development, and manage performance
  • Build a high-trust, high-performance team environment
  • Balance delivery, development, and utilisation
  • Drive Growth Within Your Domain: Identify and develop opportunities within customer engagements
  • Expand successful work across client organisations
  • Act as a clear point of contact for Business Development within your domain
  • Contribute to proposals and commercial development
  • Contribute to improving delivery efficiency over time
  • Own Product Thinking Within Your Domain: Take responsibility for a defined but evolving area of our technical offering
  • Combine technical capability with real-world application to create value
  • Identify where delivery work can become repeatable, scalable approaches
  • Shape these into reusable plays, methods, and assets
  • Assess commercial viability - not just technical interest
  • Collaborate with other teams where capabilities overlap or extend
  • Work with Technical Leadership: Partner with Chief Engineers on solution architecture
  • Work with Technical Community Leads on standards, skills, and capability
  • Ensure delivery aligns with best practice and evolving capability

Requirements:

  • Strong experience leading customer-facing technical projects
  • Degree in a relevant discipline, i.e. Computer Science, Software Engineering, or a related technical discipline, or qualified by equivalent industry experience
  • Experience of working within a consultancy environment is beneficial
  • Comfortable working across disciplines (engineering, data, software)
  • Experience managing and developing people
  • Strong communication - able to simplify complexity
  • Commercial awareness and pragmatic decision-making
  • Ability to identify and shape opportunities with customers
What we offer:
  • 25 days holiday
  • Pension
  • Life assurance
  • Healthcare
  • Income Protection
  • Employee Assistance Scheme
  • Up to 10% discretionary annual bonus

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Team Lead

Customer Service Support Team Lead

As a Customer Service Support Team Lead, you will supervise activities and perso...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
omya.com Logo
OVYA Production
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree (Bachelor’s) or equivalent
  • 3 to 5 years of customer service experience in a manufacturing environment
  • Previous supervisory experience, preferably in a fast-paced team environment
  • Excellent command of both oral and written local language and English
  • Knowledge of an additional language is considered an advantage
  • Strong attention to detail and accuracy
  • Ability to work under pressure with an enthusiastic attitude
Job Responsibility
Job Responsibility
  • Supervise activities and personnel of the Customer Service Support Department
  • Monitor all aspects of the Customer Service Support Department’s performance
  • Approve working hours, monitor employee attendance, and provide adequate departmental coverage
  • Train new employees and coordinate cross-training
  • Develop and update Customer Service Support training programs
  • Review, update and revise departmental procedures
  • Complete and conduct yearly Employee Performance Reviews
  • Conduct initial interviews with potential employees
  • Motivate staff to extract a high level of productivity
  • Coordinate and monitor SAP process returns, credits and debits in SAP
What we offer
What we offer
  • 50% Hybrid Work Model
  • Ticket Restaurant
  • Flexible Retribution: Kindergarten & transport benefits
  • 30 Labor Days of Holidays
  • Language Lessons
  • Medical Insurance: 60% company-subsidized
  • Open and Modern Office Environment
  • Fulltime
Read More
Arrow Right

Team Lead Customer Success - DACH

As Appinio continues to revolutionise and conquer the market research industry, ...
Location
Location
Germany , Hamburg
Salary
Salary:
Not provided
appinio.com Logo
Appinio
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of Market research experience with in-depth methods and industry knowledge or similar experience in a related field/industry
  • 3+ years of leadership experience with a proven track record in leading high-performing teams, particularly in significant turnaround or fast scale-up environments
  • experience in supporting and consulting B2B customers - ideally in market research agencies and providers, SaaS, management consulting, or advertising/communication
  • a high level of energy, focus, and drive, coupled with an ability to swiftly adjust to changing priorities and aspiration to create the best-in-class Customer Success function, aiming to make a significant impact in your role
  • a strong results focus, consistently achieving ambitious growth targets regularly
  • communicate confidently, clearly, and transparently in both German and English, facilitating seamless interactions across diverse teams and stakeholders
Job Responsibility
Job Responsibility
  • Lead, develop, and strategically recruit a high-performing team of 6-9 customer success managers in the DACH region, each overseeing a dedicated portfolio of up to 20 customers within a specific vertical
  • Prioritise coaching and empowerment for Customer Success Managers, fostering a culture of growth and continuous skill development to consistently elevate performance standards
  • Leverage a profound understanding of market research, innovative methodologies, and comprehensive knowledge of industry and market dynamics to comprehend customer needs and shape the future of the CS role
  • Innovate and refine processes, playbooks, and best practices by consistently exploring new strategies, technologies, and approaches to enhance the CS team's performance and elevate the overall customer experience
  • Collaborate with the Interim Head Of DACH and other team leads on developing and executing the overall vision and strategy in CS
  • Collaboratively drive the achievement of business and revenue objectives with your team and across markets collaborating with the local CS Teams
What we offer
What we offer
  • Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
  • Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
  • All the hardware you need and your own MacBook
  • If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
  • If you are located in Germany or Spain, you will have access to a Subsidised Urban Sports Club membership
  • In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces
  • Fulltime
Read More
Arrow Right

Customer Support Team Lead

The Support Lead is a new role within Lightyear and will oversee the Support & P...
Location
Location
Estonia , Tallinn
Salary
Salary:
Not provided
lightyear.com Logo
Conclusive Financial
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ experience in customer support or operations, ideally in a regulated financial firm or fintech
  • Proven experience leading and developing support or operations teams
  • Strong grasp of KPIs, performance tracking, and continuous improvement
  • Solid understanding of customer operations and related areas like KYC, KYB, FinCrime, Product, and Compliance
  • Hands-on experience streamlining workflows, reducing contact volumes, and improving efficiency
  • Skilled in using data and dashboards to identify issues and drive better outcomes
  • Experience with quality reviews, coaching, and feedback loops
  • Comfortable working cross-functionally to align processes and priorities
  • Strong operational judgment with attention to accuracy, speed, and customer impact
  • Curious, proactive mindset focused on scalable, customer-centered solutions
Job Responsibility
Job Responsibility
  • Lead, coach, and inspire the Support team to deliver exceptional customer experiences
  • Build a collaborative, accountable, high-performance culture
  • Create clarity in expectations, KPIs, and success metrics for the team and individual contributors
  • Perform regular 1:1s, team ceremonies and performance reviews when needed, providing structured feedback and clear paths for growth
  • Support career development and internal progression through mentoring, skill-building, and recognition
  • Oversee daily support and payment operations for accuracy, empathy, and compliance
  • Manage core metrics: response time, first touch resolution rate, and customer satisfaction
  • Implement new operational efficiency and quality frameworks with trackable performance KPIs that build accountability and trust
  • Drive efficiency and contact reduction through root-cause analysis and process improvement
  • Partner with Product, Engineering, and Compliance to create scalable, seamless customer journeys and drive tangible improvements to customer outcomes
What we offer
What we offer
  • A competitive startup package with stock options that vest monthly after a one-year cliff
  • Brand new office in Tallinn (Kalamaja)
  • Flexible working hours
  • A flexible approach to working remotely (2 remote days per week)
  • Private health insurance
  • All the usual office facilities, including free tea, coffee & snacks
  • Dog-friendly office
  • Bike parking and showers
Read More
Arrow Right

Help Desk Support - Team Lead

inspHire (part of KCS Group) is a leading provider of hire and rental software t...
Location
Location
United Kingdom , Nottingham
Salary
Salary:
Not provided
insphire.com Logo
InspHire
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer service focused
  • Confident leader, with the natural ability to motivate and lead a team
  • Decision-maker under pressure
  • Understands priority and urgency of customers business requirements
  • Business/commercial awareness
  • IT Service awareness (knowledge of working on operating systems and architecture of servers)
  • Strong communicator
  • Forward-thinking/proactive nature
  • Multi-tasker
Job Responsibility
Job Responsibility
  • Motivation and leadership of your team
  • Manage the workload between the team, supporting where necessary
  • Dealing with case management, setting customer expectations and assigning daily schedules
  • Ensure team are working to inspHire agreed SLA’s
  • Be the first person and level of escalation for any issues
  • Facilitate training for the team and provide updates to Help Desk Manager on SLA’s and performance
  • Ensure that the team maintain high levels of support to the customers
  • Case management
  • Regularly review own and Analyst case list, ordering by priority and oldest first
  • Support the team to provide timely updates in accordance to inspHire SLA, as well as your own cases
What we offer
What we offer
  • Bespoke training package
  • Large bank of resources to train and promote achievement
  • Fulltime
Read More
Arrow Right

German-speaking Concierge Team Lead

Join a global leader in premium concierge and loyalty services, supporting exclu...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
bluselection.com Logo
Blu Selection
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Native-level German, with excellent written and spoken communication
  • Previous experience in team leadership or senior advisor roles, ideally in luxury service, hospitality, travel, concierge, or customer care
  • Strong organisational skills and the ability to manage complex requests
  • Empathy, adaptability, and a genuine passion for service
  • Comfortable working in a dynamic environment and guiding a team through ramp-up phases
  • Based in Lisbon or willing to relocate (no relocation offered)
Job Responsibility
Job Responsibility
  • Lead, coach, and develop a team of German-speaking Concierge Advisors
  • Monitor performance, service quality, and customer satisfaction across all channels
  • Support complex or escalated client requests, ensuring a proactive and solution-driven approach
  • Coordinate daily operations, including workload distribution and adherence to service standards
  • Foster a culture of reliability, discretion, and high-end customer care
  • Ensure accurate handling of requests within the ticketing system
  • Collaborate with management to refine processes and maintain excellence in a newly established team
What we offer
What we offer
  • Competative salary + bonus + mealcard and transportation allowance
  • Full private health insurance after 6 months, including dental and optical options
  • Fulltime
Read More
Arrow Right

Team Lead

Our business is growing!! Domino's Pizza is looking for team leads! Earn $13-$14...
Location
Location
United States , Fargo
Salary
Salary:
13.00 - 14.00 USD / Hour
iaggbs.com Logo
IAG GBS
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 18 years of age
  • A winning smile, great attitude and customer focused personality
  • Excellent attendance & punctuality
  • Basic math & money skills
  • Ability to work in a fast-paced environment
  • Ability to run a shift 3 times per week
  • Customer service: 2 years (Preferred)
  • Restaurant: 1 year (Preferred)
  • US work authorization (Preferred)
What we offer
What we offer
  • Growth opportunities
  • Training to become assistant or general manager
  • Fulltime
Read More
Arrow Right

Team Lead Petsense

This position is responsible for assisting the Store Manager and Assistant Store...
Location
Location
Salary
Salary:
16.91 - 22.00 USD / Hour
petsense.com Logo
Petsense
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • No experience is required
  • High School Diploma is preferred
  • Pet/Live Animal, pet food, pet product knowledge is strongly preferred
  • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
  • Basic computer skills
  • Ability to perform and execute principle responsibilities of Team Members
  • Ability to read, write, and count accurately
  • Ability to utilize strong written and verbal communication skills
  • Ability to successfully complete all required training and certification
  • Ability to travel as required in support of district needs
Job Responsibility
Job Responsibility
  • Maintain regular and predictable attendance
  • Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
  • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
  • Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
  • Execute assigned basic, promotional, and seasonal merchandising activities
  • Perform Opening/Closing procedures
  • Transport and make deposits to bank
  • Assess store conditions and assign duties
  • Organize and prioritize workflow through the use of the daily planner
  • Recovery of merchandise
What we offer
What we offer
  • company-paid life and disability insurance
  • paid parental leave
  • tuition reimbursement
  • family planning resources such as adoption and surrogacy assistance
Read More
Arrow Right

Service Relationship Team Lead

The Service Relationship Team Lead role involves providing leadership and guidan...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-7 years of Customer service & relationship management experience
  • Basic knowledge of bank products such as deposit accounts, credit cards, time deposits, preferred
  • Effective written and verbal communication skills
  • Influencing and relationship management skills
  • Quick learner, self-starter, and should be able to take initiatives
  • Good team player and should be able to work well with cross functional teams
  • Ability to lead teams
  • Matured personality with a high-level of initiative, self-driven, good time management and work integrity
Job Responsibility
Job Responsibility
  • Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs
  • Responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function
  • Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services
  • Ensure coverage of all the relationships through customer engagements
  • Compliance, Risk & Controls
  • Ensure coverage of all relationships through customer engagements, follow the engagement model prescribed by the bank for periodic interaction with the customers (includes client on boarding, relationship management etc.)
  • Identify opportunities for process/service improvements and volunteer in process improvement initiatives to help Business achieve its objective in Building Customer Satisfaction and Loyalty as well as operating efficiency
  • Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc.
  • Continue to ensure that Compliance & Regulatory risks are adequately addressed and that the Business unit is in Audit ready state at all points of time
  • Accelerate delivery of service through Analytical thinking and Automation with focus on process simplification & Accuracy
  • Fulltime
Read More
Arrow Right