Customer Support Job at Randstad (Lisboa)

Customer Support Agent

At Ledger, we’re proud to be the global platform for digital assets and Web3, wi...

Location

United States , Portland

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a “Customer First” attitude
Outstanding written and verbal skills in English
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
Knowledge in cryptocurrencies and/or blockchain is a must
Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus

Job Responsibility

Ensure customer satisfaction & reply to day-to-day customer requests
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
Participate in external events around the world
Always be learning - about both crypto and also Ledger’s products

What we offer

Help deliver a 24/7 Global service, working flexible shifts, generally on a 4 days on 4 days off rotation, from 10 am to 10 pm
Get trained and gain experience in one of today's most exciting and growing industries
Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
A hybrid work policy (2 days in the office / week)
Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
20 days of paid leave per year
401k with employer match
Ledger reimburses part of your preferred means of transportation

Fulltime

Customer Support Agent

As part of the Customer Support team, you will be the first point of contact bet...

Location

United States , Portland

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a 'Customer First' attitude
Outstanding written and verbal skills in English
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
Knowledge in cryptocurrencies and/or blockchain is a must
Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus

Job Responsibility

Provide quick and efficient technical support and ensure customer satisfaction
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments
Participate in external events around the world
Always be learning - about both crypto and also Ledger's products

What we offer

Equity: stock options
Flexibility: hybrid work policy (2 days in the office / week)
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Vacation: 20 days of paid leave per year
Retirement: 401k with employer match
Transport: Ledger reimburses part of your preferred means of transportation

Fulltime

Customer Support Agent

As part of the Customer Support team, you will be the first point of contact bet...

Location

United States , Portland

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a 'Customer First' attitude
Outstanding written and verbal skills in English
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
Knowledge in cryptocurrencies and/or blockchain is a must
Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus

Job Responsibility

Ensure customer satisfaction & reply to day-to-day customer requests
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
Participate in external events around the world
Always be learning - about both crypto and also Ledger’s products

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy (2 days in the office / week)
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: 20 days of paid leave per year
Retirement: 401k with employer match
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Customer Support Agent

As part of the Customer Support team, you will be the first point of contact bet...

Location

United States , Portland

Salary:

60000.00 - 70000.00 USD / Year

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a 'Customer First' attitude
Outstanding written and verbal skills in English
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
Knowledge in cryptocurrencies and/or blockchain is a must

Job Responsibility

Ensure customer satisfaction & reply to day-to-day customer requests
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments
Participate in external events around the world
Always be learning - about both crypto and also Ledger's products

What we offer

Equity: stock options
Flexibility: hybrid work policy (2 days in office/week)
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Vacation: 20 days of paid leave per year
Retirement: 401k with employer match
Transport: reimbursement for preferred means of transportation

Fulltime

Customer Support Representative

Join the tech company that gives 100% of profits to charity. At Humanitix, every...

Location

Australia , Sydney

Salary:

65000.00 - 70000.00 AUD / Year

Humanitix

Expiration Date

Until further notice

Requirements

1+ year of customer-facing experience (support, success, or similar)
Tech-savvy instincts — quick to learn new tools & troubleshoot issues
Excellent written & verbal communication — you make complex things simple
Calm under pressure, patient, and able to de-escalate tricky situations
Curious, proactive, and collaborative — a genuine people person
Long-term working rights in Australia required

Job Responsibility

Be the go-to problem-solver for event organisers and guests — across email, chat, phone & video
Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity
Collaborate with product & engineering to surface bugs, trends, and feature ideas
Create and update help-centre articles and FAQs to make life easier for users
Represent the Humanitix voice — kind, human, helpful, and a little weird (in the best way)
Help build a fun, inclusive team culture where everyone can be themselves

What we offer

Competitive salary (A$65–70K + Super + tax-effective salary packaging*)
Office in The Rocks, Sydney
Supportive, non-hierarchical culture — your ideas matter
Regular team events, retreats & our legendary Vibe Tribe socials (wine nights, swims, DJ parties, dress-ups & more!)
tax concessions

Fulltime

Customer Support Representative

Join the tech company that gives 100% of profits to charity. At Humanitix, every...

Location

Australia , Melbourne

Salary:

60000.00 - 65000.00 AUD / Year

Humanitix

Expiration Date

Until further notice

Requirements

1+ year of customer-facing experience (support, success, or similar)
Tech-savvy instincts — quick to learn new tools & troubleshoot issues
Excellent written & verbal communication — you make complex things simple
Calm under pressure, patient, and able to de-escalate tricky situations
Curious, proactive, and collaborative — a genuine people person
Long-term working rights in Australia required

Job Responsibility

Be the go-to problem-solver for event organisers and guests — across email, chat, phone & video
Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity
Collaborate with product & engineering to surface bugs, trends, and feature ideas
Create and update help-centre articles and FAQs to make life easier for users
Represent the Humanitix voice — kind, human, helpful, and a little weird
Help build a fun, inclusive team culture where everyone can be themselves

What we offer

Competitive salary (A$60–65K + Super + tax-effective salary packaging)
Supportive, non-hierarchical culture — your ideas matter
Regular team events, retreats & our legendary Vibe Tribe socials (wine nights, swims, DJ parties, dress-ups & more!)

Fulltime

Customer Support Specialist

Temporary Customer Support Specialist role assisting diverse range of users incl...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 2 years in customer support, client service, or helpdesk roles
At least 1 year in a tech specialist capacity
Preferably within education or training environments
Strong background in client communication
Excellent written communication skills
Fluent in Plain English
Strong interest in technology-enabled products
Strong reading comprehension
Ability to navigate complex requests
Experience managing high ticket volumes

Job Responsibility

Respond to support tickets via Intercom
Handle inquiries for apprentices, employers, and internal teams
Investigate user-reported issues
Replicate scenarios and follow troubleshooting guides
Accurately document findings and next steps
Maintain strong communication with customers
Address sensitive or escalated issues
Efficiently prioritise and manage high volume of tickets
Set standard for tone of voice and responsiveness
Deepen understanding of all product features

What we offer

Dynamic environment in rapidly growing organisation
Team collaboration
Professional growth opportunities
Potential temp to perm position

Fulltime

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Able to think critically and take a proactive approach to identify problems, issues, and opportunities
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Adept at using and learning new software
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable employment based on a full-time job contract
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family
Co-funding for meals

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Customer Support

Job Description

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