Customer Support Job at Alfa Laval (Shanghai)

Job Description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Job Responsibility

Responsible for providing direct support to customers, including quotation, negotiation, order fulfilment, logistic support, invoicing and AR (payment of customer) chasing
Expect to promote spare parts through cross/up-sell and proactive approach
Inquiry to cash which typically means making quotation, negotiation, place the order, logistic and invoicing
Open quotes follow-up and Value-added Sales
Order Acknowledge Management
Order Backlog follow up
Customer support and response during the process: order status, delivery date, with speed

Requirements

Bachelor degree or above, preferably majored in engineering
Minimum1 years in B2B sales and experience in customer support and business development
Excellent fresh graduates are welcome
Fluent verbal and written English and Mandarin
Problem-solving skills that include the ability to ensure the goods delivered in time
Teamwork mentality and a collaborative approach to work
The ability to think strategically
Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint
Proactive, quick to learn
Solution and results oriented attitude
A flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment

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