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Customer Support

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JUJUR

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Location:
Portugal , Porto

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Responsibility:

  • Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience
  • Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels
  • Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues
  • Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey
  • Meet service level commitments across channels while driving Best in Class productivity and improving resolution times
  • Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types

Requirements:

  • Native/fluent in Dutch both verbal and written (C2 level)
  • Fluent in English (minimum B2 level)
  • Experience in paid campaign management is mandatory
  • Degree in Marketing or a related field
  • Background in Digital Marketing
  • Experience in a Contact Centre or service environment within the Ad Tech industry
  • Strong familiarity with social media platforms and a basic understanding of digital advertising
  • Excellent customer service skills
  • Ability to work effectively both independently and as part of a team
What we offer:
  • Working schedule: Monday - Sunday, 24/7 rotating shifts
  • Modern office in a city center with open spaces, easy to access with public transportation
  • Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
  • Support from colleagues with coaching and mentoring opportunities
  • Health and Wellbeing initiatives
  • Monthly meal allowance and much more

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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