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Customer Support

brookstreet.co.uk Logo

Brook-St Hiredonline

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Location:
United Kingdom , Newport

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

12.36 - 13.25 GBP / Hour
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Job Description:

Brook Street have a great temporary opportunity to work with CTSC in Newport for a 6-month period. The role is predominately telephone-based, taking inbound calls from the public and legal representatives. Emails, webchat, and general administrative work also form part of the role. Full training provided.

Job Responsibility:

  • Take inbound calls from the public and legal representatives
  • Return calls as required
  • Handle emails, webchat, and general administrative work

Requirements:

  • Proficient in using IT
  • Have excellent customer service skills using telephone, webchat and email
  • Be able to empathise with our customers
  • Promote and support customers to engage digitally and use online applications
  • Be able to explain information clearly
  • Be flexible and adaptive
  • Proactively resolve routine problems and escalate serious issues
What we offer:
  • Increase to £13.25 after 12 weeks
  • Full training provided
  • Hybrid working available non-contractually
  • Guaranteed interview for veterans or military spouses/partners meeting essential criteria
  • Guaranteed interview for candidates with a disability (Disability Confident Leader)

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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