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JUJUR Logo JUJUR · Customer Service

Customer Support

Portugal, Lisbon · Job Posted April 16, 2026
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Job Responsibility

  • Managed both incoming and outgoing customer calls
  • Investigated and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
  • Reviewed reported cases within established turnaround times and quality standards
  • Escalated complex or unresolved issues according to company protocols

Requirements

  • Native/fluent in Dutch both verbal and written (C2 level)
  • Fluent in English (minimum B2 level)
  • Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
  • Ability to handle stressful situations
  • Previous Contact Centre or Customer Service experience (preferable)
  • Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
  • Good and customer-friendly service
  • Curious and persistent in solving issues
  • Organized and can keep a cool head even in stressful situations

What we offer

  • Working schedule: Monday - Sunday, 24/7 rotating shifts
  • Modern office in a city center with open spaces, easy to access with public transportation
  • Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
  • Support from colleagues with coaching and mentoring opportunities
  • Health and Wellbeing initiatives
  • Monthly meal allowance and much more
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