Customer Support with Spanish, Inetum

Inetum

Location:
Romania, Bucharest

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Responsibility:

Respond efficiently and effectively to customer queries through all available omni-channels (phone, chat, incidents, etc.)
Identify secondary (possible or hidden) customer needs and attempt to add value accordingly
Ensure service level agreements are met and maintained through accuracy in handling required tasks and through communicating positively with all involved parties (2nd Line, 3rd Line, etc.) to facilitate timely issue resolution
Follow agreed processes / procedures to raise and resolve customer queries as well as propose potential process improvements where applicable
Own and manage customer engagement and interaction ensuring all agreed quality attributes are met and exceeded
Manage the balance of benefits for the customer and the business

Requirements:

Spanish Level – C2 Speaking Proficiency
Strong verbal communication skills
High problem-solving skills
Proficiency in using MS Office applications in a plus
Ability to present value added solutions to clients
High emotional intelligence and soft skills with the ability to manage high profile customers
Achieving goals in a timely manner while providing excellent client service
Ability to learn, seek knowledge and self-development
Experience in a multi-system environment
Preferable experience within a contact center of customer service environment for 1 year

What we offer:

Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical subscription
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings

Additional Information:

Job Posted:
June 10, 2025

Employment Type:

Fulltime

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Customer Support with Spanish

Inetum

Location:Romania, Bucharest

Category:Customer Service

Contract Type:Not provided