Customer support volunteer

• Be the first and final friendly face for customers, checking people in when they arrive and out when their taxes are complete
• Keep people moving through the tax preparation and review process
• Promote savings, help customers take action to save some of their refund
• Have conversations about money to offer support and resources
• Provide stellar customer service and maintain customer privacy

• No previous experience needed
• Passion for connecting with people and an interest in personal finance topics
• A knack for communicating detailed information in a clear way
• Ability to juggle multiple tasks and thrive in a fast-paced environment
• Ability to respect customers’ financial decisions and actions without judgment

Bilingual in Spanish, Somali, Hmong, Amharic, or Oromo