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Prepare + Prosper Logo Prepare + Prosper · Customer Service

Customer support volunteer

United States, Minneapolis · Job Posted December 11, 2025
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Job Description

The customer support volunteer is the tax clinic host, making sure customers have a stellar experience, understand the process and the paperwork, and have a chance to learn about and access financial services.

Job Responsibility

  • Be the first and final friendly face for customers, checking people in when they arrive and out when their taxes are complete
  • Keep people moving through the tax preparation and review process
  • Promote savings, help customers take action to save some of their refund
  • Have conversations about money to offer support and resources
  • Provide stellar customer service and maintain customer privacy

Requirements

  • No previous experience needed
  • Passion for connecting with people and an interest in personal finance topics
  • A knack for communicating detailed information in a clear way
  • Ability to juggle multiple tasks and thrive in a fast-paced environment
  • Ability to respect customers’ financial decisions and actions without judgment

Nice to have

Bilingual in Spanish, Somali, Hmong, Amharic, or Oromo

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