Job Description
Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. About the role: At Enphase, we pride ourselves on providing top-tier customer support to help our customers get the most out of their innovative Enphase solar PV systems. We’re looking for passionate Customer Support Technician to join our team in Eschborn and contribute to the solar energy revolution. With cutting-edge technology at your fingertips, you’ll be empowered to monitor, control, and troubleshoot PV systems, ensuring our customers experience peak performance. If you’re excited about renewable energy and want to make a meaningful impact, this role offers incredible opportunities for growth, learning, and career development. What you will do: Enhance customer experience: Assist homeowners and installers by resolving technical issues and providing support during commissioning via phone and email. Case management: Track and document customer cases, ensuring timely follow-up. Collaborative problem solving: Work closely with Enphase Field Service Technicians and Field Applications Engineers to resolve complex issues. Knowledge building: Utilize and update our support knowledge base, while continuously advancing your understanding of PV systems and technologies. Continuous learning: Stay on top of the latest industry trends and developments to ensure our customers always receive expert-level guidance. What you bring: Experience: A minimum of 2 years of experience in customer support or a relevant technical role. Education: A bachelor’s degree or equivalent work experience is preferred. Language skills: Fluency in English (minimum B2 level) and one of the following: German or Dutch (minimum C1 level). Communication: Exceptional verbal and written communication skills with the ability to clearly explain technical concepts. Organizational skills: Highly organized, process-driven, and comfortable in a fast-paced, results-oriented environment. Tech savvy: Understanding of electrical systems (PV knowledge is a plus). Familiarity with MS Office, and Salesforce is an advantage. Ownership & initiative: A proactive, problem-solving mindset with the ability to take responsibility for tasks from start to finish. What we offer: Challenging role in a growing industry: Join a rapidly growing, international company at the forefront of the photovoltaic industry. Competitive compensation & benefits: Enjoy a competitive salary, quarterly performance bonuses and other benefits. Collaborative work environment: Work in a vibrant, multicultural team alongside colleagues from various countries. Training & professional development: Begin with comprehensive training and benefit from ongoing professional development opportunities. Career growth: We offer opportunities for advancement, with pathways into more technical roles or leadership positions as you grow within the company. Hybrid and remote work options: After completing your initial training, you will have the flexibility of a hybrid work setup. Candidates with prior solar technical support experience may be considered for a fully remote role. If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase! Please submit all resumes in English.
