Customer Support Technician Job at Arthur Lawrence (Quincy, FL)

Customer Support Technician I

We are seeking a Customer Support Technician I, who will play a key role in ensu...

Location

United States , Atlanta

Salary:

20.00 - 25.00 USD / Hour

Planet DDS

Expiration Date

Until further notice

Requirements

0 - 2+ years of relevant experience in technical support or related field, with a focus on troubleshooting and problems-solving
Bachelor's degree in a relevant field or equivalent work experience
Proficient in using support tools and software
Acquire deep understanding of the company's products or services
Knowledge of relevant technologies, platforms, and systems
Excellent written and verbal communication skills
Ability to convey technical information to non-technical customers
Strong interpersonal skills and the ability to work collaboratively

Job Responsibility

Provide technical support to customers via various channels, including phone, email, and chat
Troubleshoot and resolve technical issues related to the company's products or services
Collaborate with other teams to address and resolve customer problems effectively
Contribute to the creation and maintenance of a comprehensive knowledge base
Document common issues, resolutions, and best practices for internal and external use
Share insights and findings with the team to enhance overall technical support capabilities
Communicate technical information in a clear and understandable manner to non-technical customers
Ensure timely and accurate updates to customers regarding the status of their technical issues
Identify and address customer concerns, ensuring a positive customer experience
Proactively identify opportunities to improve processes and enhance the overall customer support experience

Fulltime

IT Support Technician

Our Client is looking for someone to join their busy service desk. Experience in...

Location

United Kingdom , Basingstoke

Salary:

13.00 - 13.30 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange etc…)
Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment…)
Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office etc)
Experience of using call management software
Experience of working in a service desk environment
Excellent telephone manner and customer service
Ability to cope under pressure

Job Responsibility

Providing support in the form of Remote Technologies, Telephone and Email
Providing support for Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, network switches/routers and more
Logging calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly
Working independently on weekly assigned tasks
Ability to meet deadlines of new projects assigned to the Service Desk
Liaising with 2nd line and 3rd party support teams to resolve calls as soon as possible

What we offer

Full training provided
A friendly environment
Onsite Parking
Employed directly with Office Angels
Eye care vouchers and money towards glasses should you require them for VDU purposes
We can search for permanent work whilst you're in assignments and offer expert interview support and advice
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave (Based on a weekly accrual)

Fulltime

Help Desk Level 2 Support Technician

We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technicia...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a technical support role
Excellent problem-solving and critical thinking skills
High level customer service skills
Ability to work in a fast-paced environment

Job Responsibility

Installation of multilayered solutions with precision and accuracy
Collaboration and communication with international teams to ensure the successful execution of tasks
Troubleshooting technical issues, ensuring swift and efficient problem resolution
Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills
Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed
Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions
Assisting field technicians, providing troubleshooting support for all products
Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Helpdesk Support Technician

Rackspace is looking for an entry level Helpdesk Support Technician to be first ...

Location

United Kingdom , Cardiff

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills
Strong verbal and written communication skills
Strives for performance improvements in oneself and peers
Ability to work at a team level as well as an individual level
Ability to interact confidently with more senior / skilled areas of the business
You will be required to work a shift pattern including weekend work
Ability to attend the Cardiff office weekly

Job Responsibility

Escalate support requests (phone/ticket/chat) according to escalation procedures
Work on “quick-fix tickets” (e.g. system resources, MyRackspace requests)
Manage incoming customer calls and chats
Basic user administration
Queue management (triage & routing)
Ensuring we adhere to customer & SLA commitments
Providing Fanatical Support in all of the above
Familiarity with desktop OS & Office tools

Fulltime

Help Desk Support Technician

Loyalty Marketing company seeking a candidate for our Help Desk Support Technici...

Location

United States , Farmington

Salary:

Not provided

Entry Point Communications LLC

Expiration Date

Until further notice

Requirements

1-2 years prior experience in Help Desk support or call center highly desirable

Job Responsibility

Troubleshoot/Diagnose equipment following company defined procedures
Document all calls and close out activity upon completion of issues
Professionally communicate to customers and team members
Create operational reports as assigned
Work with third party service providers to schedule onsite service
Schedule parts shipments and returns

What we offer

competitive benefits

Fulltime

Business Support Technician

The position of VisionVoice Business Support Technician requires someone who can...

Location

United Kingdom , London

Salary:

Not provided

Vision Voice

Expiration Date

Until further notice

Requirements

A reasonable appreciation for voice over IP technology (RTP, NAT, and SIP)
A reasonable appreciation of technology, ideas, and technology relating to computers, internet usage, and networks
Ability to solve problems
Effective multi-tasking and deciding which tasks should have greater importance. Being accountable for (support) tasks assigned and completing them
Working comfortably within a team and to receive instructions from a supervisor or the management team
A positive person who’s also a team player
Effective both in conversations and in written form along with developing excellent customer service relationships through being a strong communication on the phone or in person
A solid understanding of how connections to and over the internet work, the different types or commonalities, popular network routers on the market and how they are correctly set up
Have worked with Metaswitch
An understanding of SimpleWan and Edgewater routers and how they are to be set up correctly

Job Responsibility

Effective communication with all clients
Run through troubleshooting to discover what issues are happening
Use software tools provided by the company to assist in diagnosing the issue and confirming its resolution
Using the software provided to bring support tasks to their completion
Provide, restore and resolve hardware issues
Spot and officially note flaws or bugs and add requests for feature additions or improvements to help improve our product(s)
Update the knowledge-base to provide better answers for clients
Complete ad hoc tasks as requested

IT Support Technician

IT Service Desk role providing 1st/2nd line support to UK suppliers. Temporary t...

Location

United Kingdom , Basingstoke

Salary:

13.00 - 13.30 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange)
Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment)
Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office)
Experience of using call management software
Experience of working in a service desk environment
Excellent telephone manner and customer service
Ability to cope under pressure

Job Responsibility

Providing 1st/2nd line support to UK suppliers
Providing support via Remote Technologies, Telephone and Email
Supporting Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, network switches/routers
Logging calls accurately in call logging system
Taking ownership, troubleshooting and escalating calls
Working independently on weekly assigned tasks
Meeting deadlines of new projects assigned to Service Desk
Liaising with 2nd line and 3rd party support teams

What we offer

Full training provided
Friendly environment
Onsite Parking
Eye care vouchers and money towards glasses for VDU purposes
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave

Fulltime

AV Support Technician

This position will support the Audio Video, Move, and LRA duties at DISA Global....

Location

United States , Scott AFB

Salary:

Not provided

Chameleon Integrated Services

Expiration Date

Until further notice

Requirements

Secret security clearance with Top-Secret eligibility
Knowledge of Windows 11 support & technical troubleshooting skills
Knowledge of all Microsoft Office 365 applications and Microsoft Teams
Excellent written and verbal business communication skills
Large team experience with proven ability to follow direction and contribute ideas
Ability to follow & enforce established processes and security guidelines
Ensure exceptional customer service & support with prompt problem resolution
Candidate must be reliable, on-time and able to complete tasks by target dates
Maintain a professional work ethic & demeanor
Excellent organization & time management skills

Job Responsibility

Provides input to deliverables as required
Provision user’s accounts
Provide Alt Token and SIPR Token LRA support
Work with Global Service Desk to resolve/solution and track open service tickets
Enter, retrieve, forward, edit, and close service tickets using BMC ITSM Remedy v9.1
Provide Level-2/3 support and troubleshooting to resolve issues
Provide end user desk setups (cube moves)
Provide Command Level AV support (run DCS and GVS meetings)
Have the ability to configure, manage, and administer nuances of M365 Teams and the integration of M365 Teams as a primary source of organizational collaboration
Responsible for completing room setup for meetings/conferences/town hall meetings/training classes

What we offer

Competitive Employee Health Insurance options including dental
100% company paid vision plan
401K plan with generous company match and no vesting period
100% company paid Life insurance
100% company paid long and short-term disability insurance
Training allowance
PTO

Fulltime

Customer Support Technician

Arthur Lawrence

Location:
United States , Quincy, FL

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Description:

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Nice to have:

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Job Posted:April 20, 2026

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