Customer Support Technician Job at Arthur Lawrence (Naples, FL)

Customer Support Technician

Enphase Energy is a global energy technology company and a leading provider of s...

Location

Germany , Eschborn

Salary:

Not provided

Enphase Energy

Expiration Date

Until further notice

Requirements

A minimum of 2 years of experience in customer support or a relevant technical role
A bachelor’s degree or equivalent work experience is preferred
Fluency in English (minimum B2 level) and one of the following: German or Dutch (minimum C1 level)
Exceptional verbal and written communication skills with the ability to clearly explain technical concepts
Highly organized, process-driven, and comfortable in a fast-paced, results-oriented environment
Understanding of electrical systems (PV knowledge is a plus)
Familiarity with MS Office, and Salesforce is an advantage
A proactive, problem-solving mindset with the ability to take responsibility for tasks from start to finish

Job Responsibility

Enhance customer experience: Assist homeowners and installers by resolving technical issues and providing support during commissioning via phone and email
Case management: Track and document customer cases, ensuring timely follow-up
Collaborative problem solving: Work closely with Enphase Field Service Technicians and Field Applications Engineers to resolve complex issues
Knowledge building: Utilize and update our support knowledge base, while continuously advancing your understanding of PV systems and technologies
Continuous learning: Stay on top of the latest industry trends and developments to ensure our customers always receive expert-level guidance

What we offer

Challenging role in a growing industry
Competitive compensation & benefits: Enjoy a competitive salary, quarterly performance bonuses and other benefits
Collaborative work environment: Work in a vibrant, multicultural team alongside colleagues from various countries
Training & professional development: Begin with comprehensive training and benefit from ongoing professional development opportunities
Career growth: We offer opportunities for advancement, with pathways into more technical roles or leadership positions as you grow within the company
Hybrid and remote work options: After completing your initial training, you will have the flexibility of a hybrid work setup. Candidates with prior solar technical support experience may be considered for a fully remote role

Customer Support Technician

Arthur Lawrence is looking for a Customer Support Technician one of our clients ...

Location

United States , Quincy, FL

Salary:

Not provided

Arthur Lawrence

Expiration Date

Until further notice

Requirements

Strong problem-solving, analytical thinking, and ability to manage multiple priorities
Ability to work independently and in high-pressure, fast-paced environments
High school diploma or equivalent with ability to quickly learn new systems and tools
MECM
MS Teams
Zoom
Outlook
Windows

Desktop Services Technician / Customer Support

We are currently seeking a Desktop Services Technician / Customer Support to joi...

Location

United States , Englewood

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

1-3 years of Windows PC technical experience
1-3 years of solid customer service communications
High School diploma required

Job Responsibility

Imaging desktop and laptop PC workstations
Packing and Shipping desktop and laptop PC workstations to remote new users
Assist remote new users with initial login access to new devices
Interact with the customers in a courteous and professional manner
Ensure new devices are accurately logged and tracked in the asset management system

Fulltime

Business Customer Support Technician Apprentice

Join us as an apprentice and you’ll get dedicated support, a personal buddy, han...

Location

United Kingdom , Exeter

Salary:

23810.00 GBP / Year

Plusnet

Expiration Date

Until further notice

Requirements

Five GCSEs at grades 4-9 (C or above), including English and Maths
Full manual driving licence
Full UK Right to Work for the duration of the 18-month scheme
Must go through additional personnel screening and Government SC clearance
Must reside within a 20 miles commute from the specified location

Job Responsibility

Work on-site with a diverse range of customers
Support customers with needs across hardware, software, and infrastructure
Visit customer sites to install, set up, and optimise BT products and services
Carry out non-complex repairs
Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised
Recommend suitable digital products and services
Travel between customer locations
Work on-site across different customer locations
Install, configure, and optimise BT products, apps, and services
Provide deskside support for devices such as laptops, PCs, and printers

What we offer

Huge discounts on EE & BT products including Mobile and Broadband
Online GP access for you and immediate family
Market leading paid carer’s leave, up to 2 weeks off
Volunteering days
Optional Private Healthcare and Dental
Enhanced women’s health support
Dedicated support, a personal buddy, hands on exposure across the business
Structured apprenticeship training
Progression opportunities within BT Group
Access to continuous learning and development programs

Fulltime

Business Customer Support Technician Apprentice

Business Customer Support Technician Apprentice level 3. Duration of the study p...

Location

United Kingdom , Plymouth

Salary:

23810.00 GBP / Year

Plusnet

Expiration Date

Until further notice

Requirements

Five GCSEs at grades 4-9 (C or above), including English and Maths
Full manual driving licence
Full UK Right to Work for the duration of the 18-month scheme
Must go through additional personnel screening and Government SC clearance
Must reside within a 20 miles commute from the specified location

Job Responsibility

Work on-site with a diverse range of customers
Support customers with needs across hardware, software, and infrastructure
Visit customer sites to install, set up, and optimise BT products and services
Carry out non-complex repairs
Engage directly with customers—talking through ideas, resolving issues
Recommend suitable digital products and services
Travel between customer locations
Work on-site across different customer locations
Install, configure, and optimise BT products, apps, and services
Provide deskside support for devices such as laptops, PCs, and printers

What we offer

Huge discounts on EE & BT products including Mobile and Broadband
Online GP access 24/7 for immediate family
Market leading paid carer’s leave, up to 2 weeks off
Volunteering days
Optional Private Healthcare and Dental
Enhanced women’s health support
Dedicated support, a personal buddy
Hands on exposure across the business
Chance to build real world, transferrable skills

Fulltime

Customer Support Technician II

We are seeking a Customer Support Technician II who will play a key role in ensu...

Location

United States , Atlanta

Salary:

24.00 - 29.00 USD / Hour

Planet DDS

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience in technical product support with a focus on troubleshooting and problem-solving
Bachelor's degree in a relevant field or equivalent work experience
Proficient in using support tools and software
Solid problem-solving skills with a methodical and analytical mindset
Ability to work independently on moderate issues and contribute to team problem-solving
Excellent written and verbal communication skills
Ability to convey technical information to non-technical customers
Strong interpersonal skills and the ability to work collaboratively
Customer-focused with a strong sense of accountability and teamwork

Job Responsibility

Provide support to customers via various channels, including phone, email, and chat, resolving moderately complex product or service issues
Troubleshoot and resolve technical issues related to the company's products or services
Contribute to the creation and maintenance of a comprehensive knowledge base
Document common issues, resolutions, and best practices for internal and external use
Share insights and findings with the team to enhance overall technical support capabilities
Communicate technical information in a clear and understandable manner to non-technical customers
Ensure timely and accurate updates to customers regarding the status of their technical issues
Identify and address customer concerns, ensuring a positive customer experience
Proactively identify opportunities to improve processes and enhance the overall customer support experience
Collaborate with other departments, including product development and quality assurance, to provide feedback and contribute to product improvement

What we offer

Medical, dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
FTO or Vacation
Sick Time
Employee Well-Being program

Customer Support and Repairs Technician

This role is perfect for someone who enjoys problem solving, variety and learnin...

Location

United Kingdom , Dartford

Salary:

28000.00 - 32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Someone naturally technical (e.g., built PCs, sorted out systems, worked in a tech‑focused environment)
Comfortable using a helpdesk or ticketing-style system
Confident Excel skills
A friendly, reassuring phone manner
A full UK driving licence (regular travel required)
Willingness to stay away overnight occasionally

Job Responsibility

Using technical instincts to help diagnose customer issues over the phone
Logging cases, raising tickets and keeping everything organised in the system
Coordinating engineer visits and arranging product returns
Visiting customer sites nationwide to carry out installations and on‑site troubleshooting (company van provided)
Maintaining spreadsheets and keeping track of key data
Supporting company events with setup/breakdown a couple of times a year (time off in lieu provided)

What we offer

25 days holiday + bank holidays
Cash Health Plan
Free Parking
Stunning Offices

Fulltime

Desktop Support Technician

Location

United States , San Antonio

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in desktop support, help desk, or a similar technical support role
Hands-on experience supporting Microsoft Windows environments, including Windows 10 and related desktop products
Working knowledge of Active Directory and common user account administration tasks
Experience using ticketing or service management systems to document and manage support requests
Strong troubleshooting skills with the ability to assess issues, identify root causes, and resolve problems efficiently
Effective verbal and written communication skills, with the ability to support users in a detail-focused and service-oriented manner
Familiarity with Microsoft 365 applications and standard enterprise desktop support tools
Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred

Job Responsibility

Provide day-to-day technical assistance for hardware, software, and application issues submitted by end users through the service desk
Record, track, and maintain support requests accurately, ensuring tickets are updated with progress, resolution details, and next steps
Diagnose reported technical problems, determine practical solutions, and escalate issues to the appropriate IT teams when needed
Partner with infrastructure, application, and support groups to coordinate issue resolution and maintain service continuity
Develop and refine internal support documentation and knowledge articles to improve consistency and speed of future troubleshooting
Carry out assigned desktop support tasks within established IT service expectations, emphasizing timeliness, accuracy, and quality service
Deliver a high level of customer service by communicating clearly, setting expectations, and handling support interactions with empathy and urgency

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

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Customer Support Technician

Job Description

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