Customer Support Technician I Job at Planet DDS (Atlanta)

Desktop Services Technician / Customer Support

We are currently seeking a Desktop Services Technician / Customer Support to joi...

Location

United States , Englewood

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

1-3 years of Windows PC technical experience
1-3 years of solid customer service communications
High School diploma required

Job Responsibility

Imaging desktop and laptop PC workstations
Packing and Shipping desktop and laptop PC workstations to remote new users
Assist remote new users with initial login access to new devices
Interact with the customers in a courteous and professional manner
Ensure new devices are accurately logged and tracked in the asset management system

Fulltime

Store Systems Support Technician I

The Store Systems Support Technician is responsible for providing timely, effect...

Location

United States , North Kansas City

Salary:

Not provided

Helzberg Diamonds

Expiration Date

Until further notice

Requirements

Associate's degree in Information Technology, Business Administration, or a related field preferred, or equivalent work experience
1–3 years of experience in retail systems support, help desk, or technical support environment preferred
Working knowledge of POS systems and retail operations preferred
Basic proficiency with Microsoft Office (Word, Excel) and exposure to technical tools such as SQL, command line interfaces, or remote support tools preferred
Strong problem-solving, analytical, and organizational skills with the ability to manage multiple priorities
Excellent communication and customer service skills, with the ability to support both technical and non-technical users
Ability to work both independently and collaboratively in a fast-paced environment
Hybrid work schedule requiring consistent onsite presence (minimum three days per week) to support hands-on troubleshooting, equipment handling, and team collaboration

Job Responsibility

Respond to and resolve help desk tickets (calls, emails, and system requests) related to store systems, including POS, hardware, software, and network issues, ensuring timely and accurate support
Troubleshoot and resolve basic to intermediate technical issues, escalating more complex problems as needed while maintaining ownership through resolution
Monitor and support store data transmission processes, including polling and re-polling activities, to ensure data accuracy and system integrity
Diagnose, test, repair, and replace store system hardware to minimize downtime and maintain operational efficiency
Utilize technical tools and systems (e.g., remote access tools, SQL queries, network monitoring platforms) to investigate and resolve issues
Support testing and validation of system updates, enhancements, and new software releases to ensure stability prior to deployment
Collaborate with cross-functional teams and external vendors to resolve system issues and improve processes
Document issues, resolutions, and procedures to contribute to knowledge base resources and continuous improvement efforts

Fulltime

Support Technician I

We are looking for a dedicated and detail-oriented Support Technician I to join ...

Location

United States , Las Vegas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in IT support or a related field
Proficiency in Active Directory and managing user access
Prior experience with Jira Service Management and Intune required
Strong knowledge of computer hardware and troubleshooting techniques
Experience with Windows 10 and related support tasks
Familiarity with deskside support and resolving end-user issues
Ability to manage multiple tasks and prioritize effectively in a dynamic environment
Strong communication skills and a customer-focused approach to problem-solving.

Job Responsibility

Manage the end-to-end IT support process for employees, including onboarding, offboarding, and role transitions, in collaboration with HR and Security teams
Handle security-sensitive termination procedures, such as revoking access, coordinating device recovery, and documenting actions for audits
Provide technical support for Windows, macOS, iOS, and mobile devices, efficiently resolving hardware, software, and connectivity issues
Assist remote and hybrid teams by troubleshooting access, endpoint, and network connectivity challenges while ensuring consistent service delivery
Oversee the maintenance and functionality of physical access systems, conference room AV equipment, and collaborative technologies for seamless operations
Utilize Jira Service Management to manage the full ticket lifecycle, from intake and prioritization to resolution and documentation
Conduct IT asset management tasks, including procurement, deployment, patching, replacements, and maintaining accurate inventory records
Analyze recurring issues to identify trends, recommend improvements, and enhance overall operational efficiency.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan