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Customer Support Team Specialist

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Boots

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Location:
United Kingdom , London, Islington

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Patient Support Team Specialist to join our growing team at Boots Online Doctor. This is a full-time hybrid (3 days in office and 2 days working from home) vacancy within our London office based in vibrant Angel, Islington. In a time when the health system is under immense pressure, we are growing fast to innovate and redefine how patients receive care digitally. Join us at this exciting moment as you take your next career step.

Job Responsibility:

  • Be the face of Boots Online Doctor to our patients, supporting them before, during and after their treatment journey by answering queries and providing customer care excellence at all times
  • Liaising with our patients, clinical team and Boots pharmacies as well as supporting other operational activities
  • Deliver the highest quality support whether via phone, message or webchat
  • Be a curious investigator, who can get stuck into technical problem solvers whilst listening to concerns with empathy
  • Work rota-based shifts, typically 4 weekdays and 1 weekend shift (either Saturday or Sunday), between 8am and 8pm

Requirements:

  • Solid experience providing customer support or call centre experience
  • Strong written and verbal communication skills
  • Address the root causes of issues, take the appropriate corrective actions, and develop/improve on current processes
  • Understand key drivers to increase customer satisfaction – both in terms of quality and on-time delivery
  • Ability to make clear suggestions for further investigative steps to help quickly home in on root causes of network issues and resolve the problem
  • Strive to WOW our patients and your teammates by going above and beyond everyday
  • Minimum of an FTTC connection with internet speeds of 20Mbps download and5Mbps upload

Nice to have:

  • Experience in a tech start-up/scale-up
  • Experience or knowledge of the NHS, healthcare, or healthtech industry
What we offer:
  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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