Customer Support Team Member Job at Bilt Rewards (New York City)

Patient Support Team Member

Are you someone who loves helping others and thrives in a supportive, collaborat...

Location

Salary:

Not provided

Invigorate Health and Performance

Expiration Date

Until further notice

Requirements

bright, bubbly, and motivated individual with a passion for helping people
Experience is welcome but not required
attitude and willingness to learn are what matter most

Job Responsibility

Delivering exceptional customer service and being the first point of contact for clients
Answering incoming calls, managing bookings, and providing support to patients
Assisting with social media and marketing tasks
Managing data entry, scanning, and other administrative duties
Keeping the clinic environment clean and welcoming
Conducting stocktakes and managing product inventory
Overseeing schedule management and ensuring smooth operations

What we offer

Incredible Culture
Full Training
Ongoing Support
Meaningful Impact

Oracle Tech Support Team Member

The Oracle Fusion Support Team Member is responsible for providing day-to-day op...

Location

India , Noida; Pune

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Experience in supporting Oracle Fusion Applications and Oracle E-Business Suite (EBS)
Familiarity with key Oracle modules such as P2P, O2C, and GL
Understanding of ITIL framework and processes (Incident, Problem, Change, Configuration, Service Request management)
Experience with ticketing systems of any ITSM tools
Good knowledge of Oracle database queries (SQL) for troubleshooting & Writing scripts
Ability to communicate effectively with business users and technical teams
Analytical and problem-solving skills with attention to detail
Comfortable working in UK shifts (1:30 to 10:30 PM / 2:30 to 11:30 PM)
Strong interpersonal and communication skills both verbal and written
Ability to work independently and within a team environment

Job Responsibility

Providing day-to-day operational support for Oracle Fusion Financials along with Oracle E-Business Suite (EBS) R12 applications
Troubleshooting issues
Performing system enhancements
Supporting end-users
Ensuring smooth functioning of financial and associated Applications

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Oracle Tech Support Team Member

The Oracle Fusion Support Team Member is responsible for providing day-to-day op...

Location

India , Noida; Pune; Chennai

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

4 to 6 years experience
B.E./B.Tech./BCom/MBA education
Oracle Fusion Cloud Financials (Oracle E-Business Suite R12 – at least 2 Modules)
Experience in supporting Oracle Fusion Applications and Oracle E-Business Suite (EBS)
Familiarity with key Oracle modules such as P2P, O2C, and GL
Understanding of ITIL framework and processes (Incident, Problem, Change, Configuration, Service Request management)
Experience with ticketing systems of any ITSM tools
Good knowledge of Oracle database queries (SQL) for troubleshooting & Writing scripts
Ability to communicate effectively with business users and technical teams
Analytical and problem-solving skills with attention to detail

Job Responsibility

Providing day-to-day operational support for Oracle Fusion Financials along with Oracle E-Business Suite (EBS) R12 applications
Troubleshooting issues
Performing system enhancements
Supporting end-users
Ensuring smooth functioning of financial and associated Applications

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
Positions open to people with disabilities

Fulltime

Afternoon Team Member

Team Members are generally responsible for delivering great and Friendly guest e...

Location

United States , Lanse

Salary:

11.00 - 13.00 USD / Hour

Baskin-Robbins

Expiration Date

Until further notice

Requirements

Must be able to fluently speak/read English
Capable of counting money and making change
Able to operate restaurant equipment (minimum age requirements may apply)
Must be at least 16 years of age
Must pass a drug test

Job Responsibility

Team Environment - Communicate appropriately with fellow team members, treating others fairly and with respect
Respond positively to feedback and direction given
Hold themselves accountable for their responsibilities on their shift
Adhere to schedule and arrive ready to work on time
Operations Excellence for Guest Satisfaction - Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience
Respond to specific guest needs and resolve problems with a sense of urgency
Adhere to Brand standards and systems, delivering quality food and beverage to each guest
Maintain a clean and neat workstation
complete thorough cleaning of guest areas as directed
Complete all required training and support the training of other team members

What we offer

Competitive wages
Grease-free environment
Team atmosphere
Employee discounts
Flexible work schedules
Fast-paced, fun environment

Fulltime

Senior Director, Customer Support

As the Senior Director of Customer Support, you will play a critical role leadin...

Location

United States , Austin

Salary:

Not provided

EdTech Jobs

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, IT, Computer Science or related field
15+ years of Support including 10+ years of Leadership in high-growth, fast pace SaaS Companies
Strong leadership and management skills
Excellent communication and interpersonal skills
Analytical mindset
Demonstrated strategic thinking and problem-solving abilities
Experience with customer support technologies and tools (e.g., Chat, zoom, salesforce, AI, ticketing platforms) preferred
Willingness to travel occasionally
Flexibility to work non-standard hours as needed to support global and nationwide customers and team members in different time zones

Job Responsibility

Develop and execute the overall customer support strategy
Drive initiatives to enhance customer satisfaction, retention, and loyalty
Collaborate with cross-functional teams to integrate customer feedback into product development
Lead, mentor, and inspire a team of customer support managers and representatives
Set clear objectives, provide regular feedback, and facilitate professional growth
Foster a culture of accountability, collaboration, and continuous improvement
Build Offshore & Seasonal Contractor Bench
Develop and optimize support processes and workflows
Beat key performance indicators (KPIs) and metrics
Analyze data and trends to identify areas for improvement

Fulltime

Customer Support Executive

Customer Support Executive role at Hypervolt, a company at the forefront of the ...

Location

United Kingdom , London

Salary:

Not provided

Hypervolt Limited

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in a customer support role, preferably within the EV charging or a related industry
Proven track record of diagnosing and resolving technical issues efficiently
Strong customer service skills with the ability to handle challenging situations calmly and professionally, maintaining a positive and helpful attitude under pressure
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
Ability to work independently and collaboratively in a remote team environment, with a willingness to support team members and share knowledge
Strong analytical and problem-solving abilities with meticulous attention to detail
Ability to think critically and develop innovative solutions to complex issues
Flexibility to adapt to changing priorities and handle multiple tasks simultaneously, thriving in a fast-paced and dynamic work environment

Job Responsibility

Deliver exceptional customer service via phone, email, and live chat, addressing inquiries and resolving any potential issues related to Hypervolt products
Conduct remote troubleshooting for technical issues, encompassing hardware, software, and connectivity problems with EV charging stations
Efficiently diagnose and resolve Level 1 and Level 2 technical issues
Escalate more complex cases to higher-level support when necessary
Keep detailed and accurate records of all customer interactions, technical issues, and resolutions in our support database
Stay current with Hypervolt’s products, services, and industry trends
Collaborate closely with engineering and product teams to report and resolve recurring issues
Educate customers on the proper use and maintenance of Hypervolt products

What we offer

Hybrid Work: Enjoy the flexibility of working from home while supporting customers globally
Professional Growth: Opportunities for career advancement and professional development within a fast-growing company
Inclusive Environment: Join a diverse and inclusive team that values collaboration and innovation
Competitive Compensation: Attractive salary and benefits package, including performance bonuses

Head of Customer Support

This role will lead our Japan Customer Success team in servicing our Square sell...

Location

Japan , Tokyo

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills in both English and Japanese
4+ years of direct people management experience with a coaching mindset
Managed a team of 20+ individuals in a high volume environment
Experience building and scaling Customer Support teams (customer success, call center, sales/customer service operations), preferably in a fast-paced startup and/or tech environment
The ability to effectively influence and communicate to folks across a wide range of backgrounds, levels and teams
Creative problem-solving abilities, with a sense of calm under pressure
Evidence of quick, high-quality decision making, in the presence of multiple (sometimes conflicting) priorities
A strong sense of empathy and a love for helping people
A passion for Square and ensuring an outstanding customer experience

Job Responsibility

Lead the Japan Customer Success team providing a best-in-class customer service to our sellers across Japan
Set and drive the Customer Success strategy for Japan, and ensure alignment with the overall global strategy
Coach and mentor team members with a focus on fostering a culture of learning and curiosity, driving performance, professional development and upstream thinking
Accountable for all operational performance, budget management and continuous improvement in customer service, including the performance of our BPO Partners
Drive improvements in customer satisfaction, cross-selling/up-selling, and operational efficiency across all channels
Partner with central supporting teams (Quality, L&D, WFM, BPO, Product, BizOps, etc.) to ensure optimal, quality service to our sellers
Develop and lead strategic programmes to deliver continuous improvement
Support our central teams in the rollout of global initiatives
Treat Customer Success as a product at Square, brainstorming, iterating and improving on the customer experience
Help share best practices across international teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Manager, Customer Support

As the Manager, Customer Support, you'll lead the leads—managing 3-5 offshore te...

Location

United States

Salary:

118200.00 - 139440.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years of people management experience with at least 3+ years managing manager-level direct reports (team leads, supervisors, or shift managers) in customer support, service operations, or similar user-facing teams, ideally in a tech-forward or high-growth environment
Experience managing offshore teams in the Philippines or similar Asia-Pacific markets required, including managing teams working US business hours across significant time zones with cultural awareness and strong remote leadership practices
Available for flexible hours including early morning shift coverage, sometimes starting as early as 6am for team meetings, handoffs, and operational support
Proven operator who has owned team performance, designed workflows, and improved processes using data and user feedback
Experienced working with Zendesk for daily operations and using data visualization tools (Sigma, Tableau, or Looker) to monitor performance, analyze trends, and inform decision-making
Strong pattern recognition skills—able to identify recurring operational issues from support data, connect them to broader trends, and translate insights into actionable recommendations for product, marketing, and cross-functional teams
Skilled at guiding teams through significant change—new tools, new processes, new expectations—with clarity, empathy, and structured change management
Experienced at building mechanisms to track KPIs (CSAT, SLAs, productivity, cost per contact), measure user satisfaction, and drive continuous improvement
Clear communicator who provides context, sets expectations, and delivers direct, actionable feedback to managers and team members
Hands-on leader who can flex across levels: coaching individual contributors, developing leads, running daily operations, and contributing to cross-functional strategy

Job Responsibility

Lead and develop a team of 3-5 offshore customer support leads (manager-level reports) who oversee chat and email support operations across distributed teams
Provide early morning shift coverage and leadership presence, ensuring smooth handoffs and operational continuity across time zones
Establish clear expectations, KPIs (e.g., CSAT, first reply and resolution SLAs, productivity), and operating rhythms that improve team performance and user satisfaction
Build and maintain mechanisms that track key metrics, surface issues early, and support continuous improvement across processes and workflows
Identify patterns from day-to-day operations and user feedback, translating them into insights and recommendations for product, marketing, supply chain, and operations teams
Guide the thoughtful adoption of AI and automation, including creation and maintenance of knowledge systems and SOPs for both human agents and AI copilots
Partner with Product, Engineering, and Operations to escalate issues, share insights, and ensure support feedback shapes product and experience improvements
Own capacity planning, scheduling, and resource allocation to ensure coverage and performance during periods of rapid growth
Coach and develop support specialists and leads, creating accountability systems and growth paths that raise overall team capability
Champion the voice of the customer by surfacing trends, insights, and actionable feedback that inform product and business decisions

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Customer Support Team Member

Bilt Rewards

Location:
United States , New York City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 25, 2026

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