Customer Support Team Leader Jobs

Customer Support Team Leader - Midnights

We're looking for a leader who can thrive during these non-traditional hours, bu...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Contact centre experience is essential
Bonus if experience is in Financial Services
Genuine passion for team development and a track record of coaching success
Strong attention to detail with the ability to identify and address inefficiencies
Experience in analysing and interpreting basic data sets
A growth mindset—comfortable making mistakes, learning, and improving
Confidence in giving and receiving constructive feedback, including managing up
A drive for success, backed by a track record of achieving results in previous roles
Someone who has worked similar shifts or unsociable hours is a plus

Job Responsibility

Lead a team of approximately 10 agents to deliver exceptional outcomes for customers and the business
Develop team skills through 1:1s, coaching, huddles, and meetings
Support the Customer Support Manager in driving positive departmental changes
Build strong relationships with key internal stakeholders
Act as an escalation point for team support when needed, especially during unsociable hours
Remove obstacles preventing agents from delivering outstanding service

What we offer

Private Healthcare, including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year

Fulltime

Customer Service Team Leader

Team Leader Customer Service with French position at Circle K Business Centre in...

Location

Poland , Warsaw

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

University degree (Bachelor level) – preferable
Experience in customer service
Good IT skills MS Office, SAP etc.
Very good French language skills

Job Responsibility

Handle complex inbound and outbound customer requests via phone, e-mail and by post
Manage customer operational issues and problem situations
Customer service and card support (B2B customer agreements, pricing/discounts, customer complaints, working with payment orders, credit limits, cards, invoices, reports and other technical inquiries)
Work with databases and IT-systems (primarily PALS, CRM On-Demand, JDE)
Be responsible for customer complaints and issues solving process
Describe and communicate daily processes
Support manager on daily tasks in scheduling
Assist to cooperate with partners and attend at quality controlling and measuring activities
Participate in different client service projects according to current priorities of unit
Maintenance of Customer Service everyday activities documentation/procedures

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Trainings & possibility to develop skills in a wide international environment

Fulltime

Customer Service Supervisor / Team Leader

Our client is a well-established and highly respected player within the trading ...

Location

United Kingdom , Kingston Upon Thames

Salary:

28000.00 - 34000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven line management or supervisory experience, ideally in a sales admin or customer service setting
Strong IT skills, including Word and experience within a Windows environment
Excellent time management and the ability to work effectively to deadlines
Great organisational skills and attention to detail
Professional communication skills - confident and assertive without being aggressive
A flexible, proactive approach and the ability to work well as part of a multi-tasking team
A strong customer service mindset and ability to stay focused in a busy environment

Job Responsibility

Supervising a strong admin team, conducting regular 1:1s, managing the Saturday rota, allocating holidays, and ensuring full cover during absences
Monitoring desk workloads and redistributing tasks to maintain efficiency and service levels
Overseeing admin processes across both Sales and Purchase functions
Providing administrative support to the trading desks and assisting with consignment management
Managing sales data input, stock monitoring, pricing entries, and invoice checking
Maintaining both electronic and paper-based records in an organised, accurate manner

What we offer

Hybrid working pattern (3 days in the office, 2 days from home)
23 days holiday + bank holidays (pro rata for part-time)
Paid overtime for Saturday rota (1 in 3 rotation)
Contributory pension scheme (5% employee / 3% employer) after 3-month probation
Strong potential for professional development and exposure to commercial functions

Fulltime

Customer Care Team Leader

Overseeing the daily operations of the outsourced call center function, ensuring...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Management, Business Administration, or a related field
2+ years’ experience in a call center team leader or supervisory role, including team management
Proven experience working with or managing outsourced customer service teams
Strong communication skills and very good command of English
Proficiency in CRM systems and call center technologies
Must hold a valid driver’s license and be able to travel as needed

Job Responsibility

Serving as the primary liaison between the company and the outsourced customer service provider, ensuring effective communication and coordination
Monitoring daily performance metrics to ensure adherence to KPIs, SLAs, and company quality standards
Providing coaching, feedback, and support to the external team to maintain high service levels
Collaborating with internal departments to resolve escalated customer issues and implement process improvements
Analyzing performance data and preparing reports with actionable recommendations for service enhancement
Managing resource planning and workforce adjustments, including visiting the outsourcing partner’s premises when necessary

What we offer

Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance program
Protergia discount on electricity and natural gas bill
Pension Plan

Fulltime

Customer Service Team Leader

At IKEA, our vision is to create a better everyday life for the many people. We ...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances
Previous retail management experience at a big box retailer or multi-site experience
Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders
Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers
Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs
Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement

Job Responsibility

Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey
Optimise the productivity of the team by leveraging workforce management
Engage and motivate the team to use their knowledge and skills to achieve department goals by setting clear objectives and providing regular feedback and recognition
Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team
Listening to our customers, supporting them with a customer-centric attitude based on IKEA’s values and always aiming to be an ambassador for the IKEA Customer Meeting Point
Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals

What we offer

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

Team Leader

Join Dashlane as a Team Lead and take part in a mission to bring the best experi...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

Fluency in English is mandatory (proficiency in another European language is a plus)
A minimum of two years of experience managing support teams in a fast paced customer support environment for all inbound channels (email, chat and phone), ideally in one of these areas: call center, service industries, tech company (B2B and SaaS is a plus)
Demonstrated experience managing teams of 8 to 15 agents
being able to foster engagement, motivate, and coach team members in a high-pressure/volume environment
Demonstrated experience using customer support ticketing systems (ideally Zendesk)

Job Responsibility

Manage a team of 10 to 15 support agents
Train, mentor, and guide your team to strengthen quality and efficiency metrics: Provide regular and actionable feedback for continuous improvement and development
Conduct regular 1:1 and coaching sessions with your direct reports
Partner with QA team and perform regular Quality Assessments
Partner with Training team and deliver regular refreshers on product/process updates, and help with new hire training as needed
Partner with People team throughout the recruiting process, to screen, interview and on-board new agents, along with any performance management or personnel issues that may arise
Ensure Customer Satisfaction: provide best in class service and ensure everyone in your team has a customer-first mentality, focused on delivering meaningful outcomes for our customers and our company
Support daily operations through operational oversight and analysis, assuring all requests are processed within agreed SLA/KPI
Drive performance improvement plans for your team and overcome issues through coaching and practical solutions
Handle escalations of more difficult support interactions

What we offer

Flex Benefits - monthly amount to be allocated to a pool of benefits of your choice
Health insurance covered by Dashlane
Extended time off and well-being days - add 5 days to you vacation quota, plus your birthday day off, and 4 extra days (one per quarter) to acknowledge the importance of your wellbeing
Equal Parental leave - regardless of gender, up to 20 weeks fully paid leave to take care of their new baby, within the first year of birth or adoption
Mentorship program - select your mentor from our internal pool and continue your learning path!
Flexible working hours - depending on the role, determine a schedule that fits your need, in alignment with your manager
Donation matching program - give back to the community and support actions that lead to positive social impact under the historically marginalized communities. Every donation will be matched by Dashlane.
Mental health services through Spring Health for you and for you and family members
Team buildings & seasonal social events
Weekly lunch in the office and monthly happy hour

Fulltime

Help Desk Support - Team Lead

inspHire (part of KCS Group) is a leading provider of hire and rental software t...

Location

United Kingdom , Nottingham

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Customer service focused
Confident leader, with the natural ability to motivate and lead a team
Decision-maker under pressure
Understands priority and urgency of customers business requirements
Business/commercial awareness
IT Service awareness (knowledge of working on operating systems and architecture of servers)
Strong communicator
Forward-thinking/proactive nature
Multi-tasker

Job Responsibility

Motivation and leadership of your team
Manage the workload between the team, supporting where necessary
Dealing with case management, setting customer expectations and assigning daily schedules
Ensure team are working to inspHire agreed SLA’s
Be the first person and level of escalation for any issues
Facilitate training for the team and provide updates to Help Desk Manager on SLA’s and performance
Ensure that the team maintain high levels of support to the customers
Case management
Regularly review own and Analyst case list, ordering by priority and oldest first
Support the team to provide timely updates in accordance to inspHire SLA, as well as your own cases

What we offer

Bespoke training package
Large bank of resources to train and promote achievement

Fulltime

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
experience in holding difficult conversations with customers and staff face-to-face
high standard of written and conversational communication with good attention to detail
ability to support a small team in resolving customer issues quickly and effectively
ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
effective collaboration and networking skills
ability to work independently using your own initiative
confidence to escalate incidents where appropriate
ability to perform well in high pressure scenarios and multi-task
advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports
solve issues on the spot, face-to-face, for customers on the day of travel, using pre-determined customer policies
work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team
communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
obtain and communicate data during daily operational disruptions
work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
always ensure the best possible level of customer care and service, balancing business and commercial needs
manage the team, keeping each staff member accountable for service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
health and wellbeing support in five key areas – Financial, Health, Social, Community and Career
excellent rates with foreign exchange and discounts with retailers
discovery day – time to spend working at a local charity or community
pension scheme and life assurance

Fulltime

Customer Support Team Leader

Office Angels

Location:
United Kingdom, Exeter

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 04, 2025

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Job Description:

Job Responsibility:

Requirements:

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Job Posted:
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