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Office Angels Logo Office Angels · Customer Service

Customer Support Team Leader

United Kingdom, Exeter Employment contract 32000.00 GBP / Year · Job Posted November 04, 2025
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Job Description

The Customer Support Team Leader will manage a team of accommodation specialists, oversee bookings for clients, ensure customer satisfaction and performance goals, and maintain high-quality service standards. The role also includes responsibilities such as mentorship, performance reviews, and collaboration with account managers to collect and act on client feedback while driving revenue and meeting KPI targets. The position is full-time and onsite, with opportunities in the accommodation industry and potential for world travel.

Job Responsibility

  • Lead a team of accommodation specialists, supporting them with booking accommodation for a range of clients
  • Work alongside Account Managers to ensure collation and review of client feedback and put actions in place to maintain service levels and expectations
  • Be an ambassador championing the core values of the company
  • Mentor the team, coaching and developing them to unlock their full potential through 1:1's and reviews
  • Review team performance, deliver feedback and performance management
  • Actively participate in business initiatives and undertake wider leadership responsibilities
  • Manage enquires and bookings with exceptional attention to detail
  • Serve as a subject matter expert, guiding a team and clients
  • Develop and implement protocols to maintain high service standards
  • Build and nurture relationships with clients, suppliers and colleagues
  • Meet and exceed KPI'S and revenue targets while supporting company procedures

Requirements

  • A highly motivated individual with a positive 'can do' attitude
  • Experience of leading a team
  • Exceptional attention to detail and outstanding customer service skills
  • Adaptability to meet the needs of a dynamic business environment
  • Confidence with IT tools, including Microsoft Office and CRMs
  • Ideally a background in sales, housing, travel or hospitality

What we offer

  • 25 days holiday (plus bank holidays) plus an additional 2 days off for wellbeing taking that to 27
  • Contributory pension
  • Private healthcare
  • Free eye tests
  • 24 hour access to a GP
  • Long service awards
  • Many social and company events
  • Opportunities to be part of employee-led committees
  • Welcome box of goodies and a company wide induction programme
  • Opportunities for world travel
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