Customer Support Team Leader, Office Angels

Office Angels

Location:
United Kingdom, Exeter

Category:
Customer Service

Contract Type:
Employment contract

Salary:

32000.00 GBP / Year

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Job Description:

The Customer Support Team Leader will manage a team of accommodation specialists, oversee bookings for clients, ensure customer satisfaction and performance goals, and maintain high-quality service standards. The role also includes responsibilities such as mentorship, performance reviews, and collaboration with account managers to collect and act on client feedback while driving revenue and meeting KPI targets. The position is full-time and onsite, with opportunities in the accommodation industry and potential for world travel.

Job Responsibility:

Lead a team of accommodation specialists, supporting them with booking accommodation for a range of clients
Work alongside Account Managers to ensure collation and review of client feedback and put actions in place to maintain service levels and expectations
Be an ambassador championing the core values of the company
Mentor the team, coaching and developing them to unlock their full potential through 1:1's and reviews
Review team performance, deliver feedback and performance management
Actively participate in business initiatives and undertake wider leadership responsibilities
Manage enquires and bookings with exceptional attention to detail
Serve as a subject matter expert, guiding a team and clients
Develop and implement protocols to maintain high service standards
Build and nurture relationships with clients, suppliers and colleagues
Meet and exceed KPI'S and revenue targets while supporting company procedures

Requirements:

A highly motivated individual with a positive 'can do' attitude
Experience of leading a team
Exceptional attention to detail and outstanding customer service skills
Adaptability to meet the needs of a dynamic business environment
Confidence with IT tools, including Microsoft Office and CRMs
Ideally a background in sales, housing, travel or hospitality

What we offer:

25 days holiday (plus bank holidays) plus an additional 2 days off for wellbeing taking that to 27
Contributory pension
Private healthcare
Free eye tests
24 hour access to a GP
Long service awards
Many social and company events
Opportunities to be part of employee-led committees
Welcome box of goodies and a company wide induction programme
Opportunities for world travel

Additional Information:

Job Posted:
November 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Support Team Leader