CrawlJobs Logo

Customer Support Team Leader - Midnights

capitalontap.com Logo

Capital on Tap

Location Icon

Location:
United Kingdom , Cardiff

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

We're looking for a leader who can thrive during these non-traditional hours, building a close-knit, high-performing team that delivers exceptional service when our US customers need it most. As a Team Lead, your primary role is to drive performance, growth, and engagement within your team while fostering a supportive and accountable culture. Your success is reflected in your team’s results, satisfaction, and overall well-being. You’ll use your leadership skills to cultivate a high-performing, ambitious team and ensure industry-leading customer service.

Job Responsibility:

  • Lead a team of approximately 10 agents to deliver exceptional outcomes for customers and the business
  • Develop team skills through 1:1s, coaching, huddles, and meetings
  • Support the Customer Support Manager in driving positive departmental changes
  • Build strong relationships with key internal stakeholders
  • Act as an escalation point for team support when needed, especially during unsociable hours
  • Remove obstacles preventing agents from delivering outstanding service

Requirements:

  • Contact centre experience is essential
  • Bonus if experience is in Financial Services
  • Genuine passion for team development and a track record of coaching success
  • Strong attention to detail with the ability to identify and address inefficiencies
  • Experience in analysing and interpreting basic data sets
  • A growth mindset—comfortable making mistakes, learning, and improving
  • Confidence in giving and receiving constructive feedback, including managing up
  • A drive for success, backed by a track record of achieving results in previous roles
  • Someone who has worked similar shifts or unsociable hours is a plus
What we offer:
  • Private Healthcare, including dental and optician services through Vitality
  • Worldwide travel insurance through Vitality
  • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
  • Salary Sacrifice Pension Scheme up to 7% match
  • 28 days holiday (plus bank holidays)
  • Annual Learning and Wellbeing Budget
  • Enhanced Parental Leave
  • Cycle to Work Scheme
  • Season Ticket Loan
  • 6 free therapy sessions per year
  • Dog-Friendly Offices
  • Free drinks and snacks in our offices

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Support Team Leader - Midnights

New

Automotive Technician/Mechanic

Elite Acura is part of the fast growing Group 1 Automotive, a leader in automoti...
Location
Location
United States , Maple Shade
Salary
Salary:
16.20 - 52.88 USD / Hour
Group 1 Automotive
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Automotive technician or mechanic experience
  • A Positive & Friendly Attitude
  • Tools based on your experience
  • Communication Skills
  • Basic Computer Skills
  • Ability to Achieve Targeted Goals
  • High School Diploma or Equivalent
  • Must have a Valid Driver’s License
What we offer
What we offer
  • Market Leading Pay, based on experience, Plus Bonuses
  • A Great Working Environment with the Latest Equipment
  • Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
  • Health, Dental & Vision Insurance
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Paid Time off
  • Employee Vehicle Purchase Program
  • Employee Stock Purchase Plan
  • Fulltime
Read More
Arrow Right
New

Automotive Technician/Mechanic

BMW of Atlantic City is part of Group 1 Automotive, a leader in automotive retai...
Location
Location
United States , Egg Harbor Township
Salary
Salary:
19.46 - 69.23 USD / Hour
Group 1 Automotive
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master or Certified Technicians, but welcome other Experienced Technicians
  • National Institute of Automotive Service Excellence (ASE) certification(s) or certification(s) in: brakes, electrical/electronic systems or engine performance preferred
  • A passion for what you do
  • A Positive & Friendly Attitude
  • Tools based on your experience
  • Communication Skills
  • Basic Computer Skills
  • Strong Desire to Provide an Exceptional Client Experience
  • Ability to Achieve Targeted Goals
  • Must have a Valid Driver’s License
What we offer
What we offer
  • Market Leading Pay, Plus Bonuses
  • A Great Working Environment with the Latest Equipment
  • Health, Dental & Vision Insurance
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Paid Time off
  • Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
  • Employee Vehicle Purchase Program
  • Employee Stock Purchase Plan
  • Opportunities for Advancement
  • Fulltime
Read More
Arrow Right
New

Honda Certified Technician

Boardwalk Honda is part of the fast growing Group 1 Automotive, a leader in auto...
Location
Location
United States , Egg Harbor Township
Salary
Salary:
15.14 - 57.69 USD / Hour
Group 1 Automotive
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Honda certification
  • A Positive & Friendly Attitude
  • Tools based on your experience
  • Communication Skills
  • Basic Computer Skills
  • Strong Desire to Provide an Exceptional Client Experience
  • Ability to Achieve Targeted Goals
  • High School Diploma or Equivalent
  • Must have a Valid Driver’s License
What we offer
What we offer
  • $5,000 Sign on Bonus (terms & limits apply)
  • Market Leading Pay, based on experience, Plus Bonuses
  • A Great Working Environment with the Latest Equipment
  • Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
  • Pinnacle Awards Program
  • Health, Dental & Vision Insurance
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Paid Time off
  • Employee Vehicle Purchase Program
  • Fulltime
Read More
Arrow Right
New

Used Car Technician/mechanic

Ira BMW of Stratham is looking for Quality, Used Car Service Technicians/Mechani...
Location
Location
United States , Stratham
Salary
Salary:
Not provided
Group 1 Automotive
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Automotive Technician/Mechanic Experience
  • A Love of Everything Automotive
  • A Positive & Friendly Attitude
  • Tools based on your experience
  • Communication Skills
  • Basic Computer Skills
  • Strong Desire to Provide an Exceptional Client Experience
  • Ability to Achieve Targeted Goals
  • High School Diploma or Equivalent
  • Must have a Valid Driver’s License
What we offer
What we offer
  • A True Four Day Work Schedule
  • Market Leading Pay, based on experience, Plus Bonuses
  • A Great Working Environment with the Latest Equipment
  • Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
  • Health, Dental & Vision Insurance
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Paid Time off
  • Employee Vehicle Purchase Program
  • Employee Stock Purchase Plan
  • Fulltime
Read More
Arrow Right
New

Entry Level Automotive Technician/Mechanic

Kickstart Your Automotive Career with a Winning Team! Join Ira Toyota of Manches...
Location
Location
United States , Manchester
Salary
Salary:
18.00 USD / Hour
Group 1 Automotive
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A positive, team-oriented attitude
  • Desire to grow and build a successful career in automotive service
  • Basic computer and communication skills
  • Commitment to delivering excellent customer service
  • Valid driver’s license and clean driving record
  • High school diploma or equivalent preferred
  • Must pass pre-employment screenings including background check, MVR, and drug test
What we offer
What we offer
  • Flexible schedules – 3, 4, or 5-day work options
  • Toyota Technician Mentoring Program
  • Toyota Certification and ongoing paid training
  • Weekly employee appreciation lunches
  • Paid Time Off (PTO)
  • Medical, Dental, Vision, Life & Disability Insurance
  • 401(k) plan with company match
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment with advancement opportunities
  • Fulltime
Read More
Arrow Right
New

Automotive Technician/Mechanic

Ira Subaru Manchester is part of fast-growing Group 1 Automotive, a leader in au...
Location
Location
United States , Manchester
Salary
Salary:
Not provided
Group 1 Automotive
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Automotive Technician/Mechanic Experience
  • A Love of Everything Automotive
  • A Positive & Friendly Attitude
  • Tools Based on your Experience
  • Communication Skills
  • Basic Computer Skills
  • Strong Desire to Provide an Exceptional Client Experience
  • Ability to Achieve Targeted Goals
  • High School Diploma or Equivalent
  • Must have a Valid Driver’s License
What we offer
What we offer
  • A True Four Day Work Schedule
  • Health, Dental & Vision Insurance
  • Life and Disability Insurance
  • 401(k) with company match
  • Paid Time-off
  • Employee Vehicle Purchase Program
  • Employee Stock Purchase Plan
  • Structured, Self-paced and Paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
  • Pinnacle Awards Program
  • Fulltime
Read More
Arrow Right
New

Automotive technician/mechanic

New England’s Fastest Growing Mercedes-Benz Dealer! Mercedes-Benz of Manchester ...
Location
Location
United States , Manchester
Salary
Salary:
30.00 - 50.00 USD / Hour
Group 1 Automotive
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for customer service
  • Pride in work
  • Ability to work as part of a team
  • Must pass pre-employment testing: background checks, MVR, and drug testing
What we offer
What we offer
  • Sign-On Bonus: Up to $2,500.00 for experienced Technicians/Mechanics
  • Up to $5,000.00 for Mercedes-Benz Technicians/Mechanics (1 year minimum)
  • State-of-the-art tools and equipment
  • Flexible work schedules
  • Training opportunities
  • Recognition programs
  • Food, fun, and celebrations
  • Fulltime
Read More
Arrow Right
New

Experienced Automotive Technician/Mechanic

Ira Subaru Manchester is part of fast-growing Group 1 Automotive, a leader in au...
Location
Location
United States , Manchester
Salary
Salary:
Not provided
Group 1 Automotive
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Automotive Technician/Mechanic Experience
  • A Love of Everything Automotive
  • A Positive & Friendly Attitude
  • Tools Based on your Experience
  • Communication Skills
  • Basic Computer Skills
  • Strong Desire to Provide an Exceptional Client Experience
  • Ability to Achieve Targeted Goals
  • High School Diploma or Equivalent
  • Must have a Valid Driver’s License
What we offer
What we offer
  • A True Four Day Work Schedule
  • Health, Dental & Vision Insurance
  • Life and Disability Insurance
  • 401(k) with company match
  • Paid Time-off
  • Employee Vehicle Purchase Program
  • Employee Stock Purchase Plan
  • Structured, Self-paced and Paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
  • Pinnacle Awards Program
  • Fulltime
Read More
Arrow Right