CrawlJobs Logo

Customer Support Team Leader - Midnights

capitalontap.com Logo

Capital on Tap

Location Icon

Location:
United Kingdom , Cardiff

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We're looking for a leader who can thrive during these non-traditional hours, building a close-knit, high-performing team that delivers exceptional service when our US customers need it most. As a Team Lead, your primary role is to drive performance, growth, and engagement within your team while fostering a supportive and accountable culture. Your success is reflected in your team’s results, satisfaction, and overall well-being. You’ll use your leadership skills to cultivate a high-performing, ambitious team and ensure industry-leading customer service.

Job Responsibility:

  • Lead a team of approximately 10 agents to deliver exceptional outcomes for customers and the business
  • Develop team skills through 1:1s, coaching, huddles, and meetings
  • Support the Customer Support Manager in driving positive departmental changes
  • Build strong relationships with key internal stakeholders
  • Act as an escalation point for team support when needed, especially during unsociable hours
  • Remove obstacles preventing agents from delivering outstanding service

Requirements:

  • Contact centre experience is essential
  • Bonus if experience is in Financial Services
  • Genuine passion for team development and a track record of coaching success
  • Strong attention to detail with the ability to identify and address inefficiencies
  • Experience in analysing and interpreting basic data sets
  • A growth mindset—comfortable making mistakes, learning, and improving
  • Confidence in giving and receiving constructive feedback, including managing up
  • A drive for success, backed by a track record of achieving results in previous roles
  • Someone who has worked similar shifts or unsociable hours is a plus
What we offer:
  • Private Healthcare, including dental and optician services through Vitality
  • Worldwide travel insurance through Vitality
  • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
  • Salary Sacrifice Pension Scheme up to 7% match
  • 28 days holiday (plus bank holidays)
  • Annual Learning and Wellbeing Budget
  • Enhanced Parental Leave
  • Cycle to Work Scheme
  • Season Ticket Loan
  • 6 free therapy sessions per year
  • Dog-Friendly Offices
  • Free drinks and snacks in our offices

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Capital on Tap - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Support Team Leader - Midnights

New

Senior Brand Manager

At Vodafone, we’re not just shaping the future of connectivity for our customers...
Location
Location
Greece , Athens
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5.5+ years of experience in Marketing or Marketing Communications or Advertising
  • Proven insight-led customer focus and successful track record of developing ownership and accountability within teams, while also delivering business results
  • Digital /Agile literate
  • BSc. graduate of Marketing / Business or related field
  • Master or MBA will be considered a plus
  • Excellent commander of Greek and English languages
Job Responsibility
Job Responsibility
  • Develop the communication strategy & plans from brief to delivery in line with the Brand, Insights and Sponsorships Manager’s directions for the campaigns of Vodafone Network, purpose-led initiatives & Vodafone brand-driven acts
  • Galvanize key stakeholders across company and partners, if needed, so that campaigns are developed and delivered successfully and on time
  • Safeguard brand positioning across the organization and ensure alignment with Global Brand guidelines and brand consistency across all key touchpoints
  • Closely monitor and analyse competition’s communication strategy and activities, as well as key market & consumer trends
  • Own the A&P budget to ensure on budget delivery of campaigns & maximum impact
What we offer
What we offer
  • Award-winning work environment -certified #1 Top Employer in Greece
  • Competitive pay, bonus & remuneration package
  • Private Health & Medical Insurance
  • Unlimited connectivity with our mobile, landline and Vodafone TV services
  • Unlimited access to learning resources and trainings
  • Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
  • Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
  • Extra days off: Vodafone Day, Family Day, Volunteering Day
  • Special employee offers and discounts
  • Fulltime
Read More
Arrow Right
New

Cyber Security Scrum Master/Project Manager

NTT DATA strives to hire exceptional, innovative and passionate individuals who ...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 7+ years of experience as a Project Manager or Scrum Master
  • Minimum 3+ years of experience in cybersecurity program delivery
  • Proven experience managing large-scale cybersecurity initiatives (IAM, Zero Trust, SOC modernization, Cloud Security)
  • Strong experience with Agile frameworks (Scrum, SAFe, Kanban)
  • Hands-on experience with Jira and Jira Align for program tracking and reporting
  • Solid understanding of cybersecurity frameworks (NIST CSF, CIS Controls, ISO 27001)
  • Experience with value stream management and delivering outcomes in scaled Agile environments
  • Strong communication, leadership, and stakeholder management skills
  • Bachelor’s degree in Computer Science, Information Security, or equivalent work experience
  • Certifications such as PMP, SAFe SPC, CSM, CISSP, or CISM
Job Responsibility
Job Responsibility
  • Lead and manage cybersecurity programs using Agile methodologies (Scrum, SAFe, Kanban)
  • Oversee cross-functional teams to deliver security initiatives aligned with enterprise goals and frameworks (e.g., NIST, ISO 27001)
  • Utilize Jira and Jira Align to plan, track, and report progress across multiple agile teams and release trains
  • Drive value stream identification, mapping, and continuous improvement across cybersecurity initiatives
  • Collaborate with stakeholders, product owners, and technical leads to prioritize backlogs and ensure risk-based delivery outcomes
  • Ensure compliance with internal security policies and external regulatory requirements (e.g., HIPAA, PCI-DSS, SOX)
  • Report program status, KPIs, and risk posture to executive leadership and steering committees
  • Implement Agile best practices and Lean Portfolio Management (LPM) principles within cybersecurity programs
  • Manage vendor relationships and coordinate third-party risk management activities
  • Develop and maintain a forward-looking information security roadmap aligned with business strategy
  • Fulltime
Read More
Arrow Right
New

Mobile Associate, Bilingual Spanish- Retail Sales

This role supports retail operations by engaging customers and facilitating thei...
Location
Location
United States , Bronx
Salary
Salary:
21.50 - 26.50 USD / Hour
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment. (Preferred)
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
  • Effective at balancing customer needs and performance goals. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
  • Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
  • Complete required training to build knowledge of products, services, systems, and processes for effective customer support
  • Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
  • Also responsible for other duties/projects as assigned by business management as needed
What we offer
What we offer
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Parttime
Read More
Arrow Right
New

Senior Portfolio Manager

The Portfolio Manager is responsible for presales engagement, solution design, a...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive Programme Management skills and experience (15+ years)
  • Extensive experience in Product and design understanding and impacts to delivery and operations
  • Successful record of accomplishment of Programme/Project Managing complex international inter-company initiatives
  • Management of multiple stakeholders, with a range of cultural backgrounds
  • Ability to manage from a distance, resources who work for other organisations
  • Excellent communications skills and established team player with well-developed influence and relationship management skills
  • Strong ability to manage complexity in a highly matrixed global organisation
  • Proven leadership experience with a track record of managing global teams of 50+
  • Demonstrable experience of relationships at C-Levels within the Client Organization
  • Educated to technical degree/masters level
Job Responsibility
Job Responsibility
  • Lead and direct the project teams, ensuring the highest levels of customer satisfaction within sell and build for all customer business outcomes
  • Act as senior, POC to the Customer and internal stakeholder for all design, product and delivery matters
  • Oversee all design and delivery activities and reporting
  • Define and manage design and delivery activities to meet Vodafone business project delivery financial performance
  • Be accountable for the performance of the customer solution design and delivery team
  • Fulltime
Read More
Arrow Right
New

Guest Environment Expert

Our jobs aren’t just about giving guests a clean room and a freshly made bed. In...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Moving around (stand, sit, or walk for an extended time)
  • move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • ensuring a safe work place
  • following company policies and procedures
  • maintaining confidentiality
  • upholding quality standards
  • ensuring uniform, personal appearance, and communications are professional
  • delivering guest requests
  • stocking carts
  • cleaning rooms and public spaces
Job Responsibility
Job Responsibility
  • Maintaining the appearance and cleanliness of the whole hotel
  • delivering guest requests
  • stocking carts
  • cleaning rooms and public spaces
  • Fulltime
Read More
Arrow Right
New

Maintenance Supervisor - Night Shift

Location
Location
United States , Anderson
Salary
Salary:
Not provided
purina.com Logo
Nestlé Purina
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred
  • Must demonstrate knowledge of food safety & regulatory requirements for food safety and hygienic engineering
  • Employee must support and comply with all Nestlé programs and policies, including, affirmative action goals and commitments, SHE (Safety, Health & Environment) strategies, corporate citizenship initiatives, NCE (Nestle Continuous Excellence), TPM (Total Performance Management), GMP's (Good Manufacturing Practices) and Safety Policies to ensure employee safety and product quality
  • Employee must meet all requirements related to NQMS (Nestle Quality Management System) and ISO (International Organization for Standardization) standards for Quality, Food Safety, Environmental Compliance and Occupational Health and Safety
  • Three+ years related experience in an increasingly challenging and responsible positions with demonstrated leadership competencies in a food, beverage or manufacturing environment
  • Superior verbal and written communication, leadership and planning skills are required
  • Strong computer (preference for SAP / AMM experience), problem solving and coaching skills are necessary
  • Able to understand and to clarify complex problems
  • Able to identify and suggest new opportunities
Job Responsibility
Job Responsibility
  • Provides technical guidance to other team leaders and shift team members
  • Assigns work tasks to team members and monitors task accomplishment
  • Ensures team members have the proper tools, supplies, and equipment needed for successful task completion
  • Ensures safe work practices/promotes a safe work environment
  • Resolves personnel, mechanical operational and resource-related issues that arise during shift so that individual and team productivity are not affected
  • Ensure company policies, Maintenance and Quality procedures, and Good Manufacturing Practices (GMP's) are understood and followed by associates
  • Ensure compliance with HACCP, NQS, SSOP, FTQ and that these are understood and followed
  • Ensure safety and productivity goals are achieved and provide direction to team to achieve these goals
  • Attend BUs DORs & WORs
  • Manage controllable costs during assigned shifts (labor and materials)
What we offer
What we offer
  • Night shift roles are eligible for a 7% shift differential in addition to base pay
  • Fulltime
Read More
Arrow Right
New

Middleware - Web & Application Server Administrator

As an Applications Managed Services Engineer (L2) at NTT DATA, your primary miss...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience managing platforms, including ErP, Middleware, and other business-critical software.
  • Moderate experience in managed services with knowledge of using ticketing tools like ServiceNow.
  • Ability to handle multiple tasks, execute change management duties, and lead troubleshooting processes effectively.
  • Ability to plan activities and adapt quickly to changing circumstances.
  • Effective communication skills and the ability to work across different cultures and social groups.
  • Active listening skills to understand clients' needs and craft a positive client experience.
  • Capacity to maintain a positive outlook, even in a pressurized environment, and put in extra effort when necessary.
  • A bachelor’s degree in information technology/computing or equivalent work experience.
Job Responsibility
Job Responsibility
  • Proactively monitoring, investigating, and resolving application-based incidents, service requests, and alerts
  • Handling second-line support with a medium level of complexity
  • Updating tickets with resolution tasks and promptly logging incidents
  • Communicating with other teams and clients to extend support
  • Executing changes carefully and ensuring proper documentation and approval
  • Working with automation teams to optimize efforts
  • Coaching Service desk and L1 teams
  • Leading initial client escalations for operational issues
  • Identifying problems before they impact client services
  • Producing trend analysis reports for continuous improvement
  • Fulltime
Read More
Arrow Right
New

It Budget Controller

We are seeking a TSSC Budget Controller to support the Vodafone portfolio in tra...
Location
Location
Romania , Bucuresti
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced in managing programme-level Capex budgets using a bottom-up approach
  • Confident user of SAP Finance & Accounting systems with a strong understanding of financial controls
  • Knowledgeable in cost treatment and accounting rules, with the ability to apply them consistently
  • Comfortable working in complex, matrix organisations with virtual, cross-functional teams
  • A strong relationship builder, able to engage effectively with Finance, IT Delivery, PMO, and senior stakeholders
  • Experienced in IT Delivery, Business Transformation, and PMO environments
  • Educated to degree level in business economics, financial management, information management, or a related field
  • Fluent in English, both written and spoken
  • Background in telecoms or a similarly fast-paced industry
Job Responsibility
Job Responsibility
  • Work closely with LPM and portfolio budget owners to capture the latest full-year outlook in the budget tracker, ensuring alignment with approved plans, realistic spend forecasts, and correct cost treatment in line with accounting rules
  • Control portfolio budgets in line with governance approvals, proactively communicating spend risks and opportunities to Finance through regular daily and weekly interactions
  • Perform project accounting activities including monthly forecasting, commitment receipting, month-end reconciliation, SAP budget set-up, budget tracker management, and variance analysis
  • Ensure the budget tracker is fully aligned with SAP Finance ledger actuals, commitments, and the latest portfolio spend outlook
  • Partner with Finance, Vodafone Procurement, Vendor Management, and senior stakeholders to ensure effective and transparent portfolio budget control
  • Manage and consolidate regular and ad-hoc financial reporting for Finance, LPM, PMO, and delivery stakeholders
  • Run regular portfolio review calls, acting as a trusted advisor on budget-related activities and decisions
  • Identify opportunities to simplify, standardise, and automate cost planning activities and ways of working
What we offer
What we offer
  • Hybrid way of working: 2 days per week/ 8 per month
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education
  • We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
  • Special Paternal Program - 4 months of paid paternity leave
  • Fulltime
Read More
Arrow Right