Customer Support Team Lead Job at AMCS Group (Limerick)

Customer Service Team Lead

Are you a leader passionate about talent development and optimizing the customer...

Location

Canada , Saint-Laurent

Salary:

85000.00 - 90000.00 CAD / Year

Randstad

Expiration Date

February 19, 2026

Requirements

University degree (BAC) or college diploma (DEC) in a relevant field (IT, Customer Service, Administration) or equivalent professional experience
Minimum of two (2) years of confirmed experience in team management, ideally within a customer service or Information Technology (IT) support context
Bilinguism (French and English), both spoken and written
Mobilizing leadership, excellent abilities in communication, coaching, and conflict resolution
Strong sense of organization, pronounced customer orientation, and demonstrated ability to effectively manage multiple priorities in a growing environment

Job Responsibility

Coaching, motivating, and developing a team of representatives, while ensuring proactive and optimal management of schedules, tasks, and priorities
Monitoring service performance using key indicators (such as satisfaction and resolution rate) and designing and implementing continuous improvement plans
Fostering open communication, a healthy collaborative environment, and a culture of constructive feedback within the team
Taking full responsibility for the training, integration, and continuous professional development of your team members
Managing the most complex customer situations and requests with agility and professionalism, while ensuring seamless coordination with relevant internal departments
Developing and presenting clear, strategic reports detailing the service's key results, performance, and initiatives
Actively contributing to the evolution and improvement of internal processes to elevate the overall customer experience

What we offer

Comprehensive group insurance
Group RRSP program
Vacation time based on experience
Paid days off during the holiday season
Easy access by public transit and private parking available
Stimulating, collaborative, and stress-free work environment, fostering a family-like atmosphere
Numerous opportunities for continuous professional development

Fulltime

Team Lead, Technical Support

As a Technical Support Team Lead based in Shanghai, you will lead a highly motiv...

Location

China , Shanghai

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

You are a people leader, and have at least 3 years of experience developing technical support teams.
You understand different cultures within the region and are able to successfully be part of geographically distributed teams.
You are innovative, with strong problem-solving capabilities and able to define robust processes and procedures.
You are able to serve as an escalation point for varied technical support requests and challenges and are willing to hands-on complex technical issues.
You are able to balance commercial requests with the technical support global strategy and have customer facing experience.
You master certain internet technologies and are familiar with technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
You have strong written and verbal communication skills in both Chinese and English
Must be willing to travel where required.

Job Responsibility

Lead the team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices.
Manage a Shanghai team that works with peers distributed across the region and globe to provide top tier support to our merchants.
Work in close collaboration and coordination with the China commercial teams to provide the required support service to our China merchant base.
Coach and mentor members of the team to excel at resolving technical challenges for Adyen’s merchants and grow their careers.
Define and clearly communicate objectives and goals for the Support team.
Track team progress and success using KPIs and data sets. Feed this back to the team to drive high performance and efficiency.
Deal with merchant and senior management escalations across a variety of issues.
Be an integral part of the global support and China commercial strategy.

Customer Service Support Team Lead

As a Customer Service Support Team Lead, you will supervise activities and perso...

Location

Spain , Barcelona

Salary:

Not provided

OVYA Production

Expiration Date

Until further notice

Requirements

University degree (Bachelor’s) or equivalent
3 to 5 years of customer service experience in a manufacturing environment
Previous supervisory experience, preferably in a fast-paced team environment
Excellent command of both oral and written local language and English
Knowledge of an additional language is considered an advantage
Strong attention to detail and accuracy
Ability to work under pressure with an enthusiastic attitude

Job Responsibility

Supervise activities and personnel of the Customer Service Support Department
Monitor all aspects of the Customer Service Support Department’s performance
Approve working hours, monitor employee attendance, and provide adequate departmental coverage
Train new employees and coordinate cross-training
Develop and update Customer Service Support training programs
Review, update and revise departmental procedures
Complete and conduct yearly Employee Performance Reviews
Conduct initial interviews with potential employees
Motivate staff to extract a high level of productivity
Coordinate and monitor SAP process returns, credits and debits in SAP

What we offer

50% Hybrid Work Model
Ticket Restaurant
Flexible Retribution: Kindergarten & transport benefits
30 Labor Days of Holidays
Language Lessons
Medical Insurance: 60% company-subsidized
Open and Modern Office Environment

Fulltime

Scaled Customer Success Team Lead

As a Team Lead, you will guide and mentor a team of Scaled Customer Success Arch...

Location

Mexico , Mexico City

Salary:

Not provided

Mixpanel

Expiration Date

Until further notice

Requirements

5+ years of customer-facing experience at a software company, with a proven track record in customer success, professional services, consulting, or technical project management
3+ years of experience with Mixpanel, or a similar analytics tool, including familiarity with analytics implementation methods like SDKs, Customer Data Platforms (CDPs), and Event Streaming
The ability to communicate with stakeholders at various parts of an organization
Excellent written, analytical, and communication skills
Strong process and project delivery discipline
Eager to learn new technologies and adapt to evolving customer needs
A passion for fostering talent and building learning paths

Job Responsibility

Guide and mentor a team of Customer Success Architects, providing feedback, coaching, goal setting, and support
Serve as a point of escalation for your team, helping them troubleshoot basic data issues, maintain data quality, and ensure customers are getting the most out of their Mixpanel investment
Take responsibility for your team's success metrics, providing visibility to leadership on individual performance and development
Manage your own portfolio of customer projects, assisting customers with understanding and implementing Mixpanel effectively
Partner with your team and customers to identify areas of improvement in their analytics usage, helping them develop a clear roadmap for success
Ensure your team's projects adhere to timelines and scope, while also owning the account health for your own assigned projects
Serve as a key point of contact for relaying customer feedback and technical needs to internal Mixpanel teams

What we offer

Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Help Desk Support - Team Lead

inspHire (part of KCS Group) is a leading provider of hire and rental software t...

Location

United Kingdom , Nottingham

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Customer service focused
Confident leader, with the natural ability to motivate and lead a team
Decision-maker under pressure
Understands priority and urgency of customers business requirements
Business/commercial awareness
IT Service awareness (knowledge of working on operating systems and architecture of servers)
Strong communicator
Forward-thinking/proactive nature
Multi-tasker

Job Responsibility

Motivation and leadership of your team
Manage the workload between the team, supporting where necessary
Dealing with case management, setting customer expectations and assigning daily schedules
Ensure team are working to inspHire agreed SLA’s
Be the first person and level of escalation for any issues
Facilitate training for the team and provide updates to Help Desk Manager on SLA’s and performance
Ensure that the team maintain high levels of support to the customers
Case management
Regularly review own and Analyst case list, ordering by priority and oldest first
Support the team to provide timely updates in accordance to inspHire SLA, as well as your own cases

What we offer

Bespoke training package
Large bank of resources to train and promote achievement

Fulltime