Customer Support Team Lead, Internal Escalations (Messaging) Job at Uber (Chicago)

New

Senior Technical Support Engineer

This is not a ticket-queue role. This is the job you take if you like being the ...

Location

Brazil

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

10+ years in senior technical support / escalation engineering / production support for enterprise software applications (SaaS, cloud-hosted, or hybrid strongly preferred)
Proven record owning P1/P0 escalations and guiding issues through resolution with Engineering/Operations partners
Strong, practical expertise in: Azure cloud architecture concepts (identity, networking, compute, storage, monitoring), Microsoft Windows (server and client), troubleshooting, performance, and diagnostics, Networking fundamentals and packet-level troubleshooting methods, API/integration troubleshooting and familiarity with modern auth patterns (OAuth/SSO concepts)
Demonstrated ability to interpret complex diagnostic data (e.g., packet captures, HAR files, deep logs) and drive clear hypotheses to closure
Exceptional communication: able to explain deeply technical findings to both engineers and customer stakeholders
skilled at de-escalation under pressure
Required: at least one current, role-relevant cloud certification (or evidence you can achieve within 90 days)
Strongly Preferred: Microsoft Certified: Azure Fundamentals (AZ-900), Microsoft Certified: Azure Administrator Associate (AZ-104), Networking certs such as CCNA/CCNP (or equivalent demonstrable networking depth)
Security fundamentals (e.g., SC-900 or equivalent) are a plus
Exceptional communication skills with the ability to: Explain complex technical issues clearly to engineers, Support escalation leaders in executive‑level discussions, Adapt technical detail for different audiences, including C‑level stakeholders

Job Responsibility

Technical Leadership in Escalations (Customer-Facing): Act as a senior technical lead during high severity (P1 / Sev1) customer escalations
Join and actively participate in live escalation bridges, providing: Technical diagnosis and direction, Clear explanation of system behavior and failure modes, Credible technical input to support customer and executive conversations
Partner closely with Escalation Managers, who own: Customer and executive messaging, Communication cadence, Stakeholder alignment, while you ensure the technical narrative is accurate, coherent, and defensible
Help stabilize emotionally charged situations by bringing clarity, structure, and technical confidence to live discussions
Deep Technical Diagnostics & Resolution (Prove root cause, no guessing, no vibes): Lead complex technical investigations across: Cloud hosted and hybrid application architectures, Azure based infrastructure and services, Integrated Bentley products and third-party and APIs
Perform advanced diagnostics using: Observability platforms such as Grafana, Application and platform logging, Wireshark, Fiddler, HAR captures, and packet analysis
Apply strong foundational knowledge of: Microsoft Windows (server and client environments), Networking (TCP/IP, DNS, HTTP/S, routing, proxies, VPNs, load balancing), Identity, authentication, and integration patterns
Work directly with product, engineering, cloud, and technology teams to: Isolate root causes, Validate hypotheses, Align on remediation and long-term corrective actions
Product & Technology Partnership: Act as a trusted technical partner to internal Product and Technology teams, bridging the gap between real-world customer impact and engineering context
Improve escalation effectiveness by: Raising the technical quality of issues escalated to engineering, Providing clear reproduction details, diagnostics, and impact analysis

Fulltime

New

External and Internal Communication Manager

The Internal & External Communications Manager is responsible for setting and le...

Location

Egypt , Cairo

Salary:

Not provided

Coca-Cola HBC

Expiration Date

Until further notice

Requirements

Bachelor’s degree in communications, Journalism, Public Relations, Marketing, Business Administration, Political Science, or a related field
10–12 years of experience in corporate communications, internal communications, external communications, public affairs, public relations, media relations, or corporate affairs
Proven experience leading communication strategies in a corporate, multinational, or large organizational environment
Strong experience managing internal and external communications across multiple audiences and channels
Experience supporting senior leaders and advising business functions on communication strategy and messaging
Experience managing media relations, social media, internal communication platforms, corporate campaigns, events, and stakeholder communications
Strong understanding of governance, compliance, reputational risk, approvals, data privacy, anti-bribery controls, and corporate affairs processes
Excellent command of English and Arabic, written and spoken
Strategic communication planning and execution
Strong writing, editing, storytelling, and message development skills

Job Responsibility

Develop and lead the annual internal and external communications strategy in line with business priorities, corporate affairs agenda, sustainability commitments, and reputation objectives
Set clear communication priorities, messaging pillars, channel strategies, and annual communication calendars
Translate corporate and functional priorities into strategic communication plans that drive awareness, alignment, engagement, and reputation impact
Advise senior leadership and key functions on communication approach, message framing, timing, audience targeting, and channel selection
Ensure all communications are aligned with corporate identity, tone of voice, brand guidelines, and business objectives
Lead communication planning for major business milestones, strategic projects, transformation initiatives, partnerships, and corporate campaigns
Lead external communication strategies that enhance corporate reputation and strengthen visibility of the company’s positive impact
Develop and oversee communications for sustainability initiatives, CSR programs, corporate partnerships, customer partnerships, youth empowerment programs, community initiatives, and corporate events
Manage proactive media outreach, press materials, media engagement, agency coordination, and external storytelling
Oversee the development of press releases, media statements, speeches, talking points, briefing documents, Q&As, fact sheets, and external announcements

What we offer

4 unique core values: Customer first, We over I, Make it simple and deliver sustainably to form the foundation of a robust culture that enables continuous and sustainable growth
Competitive remuneration and social package
Development opportunities
Flexible Time
IT Equipment
Learning programs
Free product quota
Supportive team
Wellbeing program
Work from home

Fulltime

New

Incident Manager

We are looking for a skilled Incident Manager to support a Tier 2 Network Operat...

Location

United States , Annapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate degree or other two-year post-secondary training with at least 6 years of relevant experience, or a high school diploma/equivalent with 2 years of applicable experience
Must be eligible to work in the U.S.
Experience supporting network operations, incident management, or technical service environments involving customer-facing issue resolution
Working knowledge of networking concepts and infrastructure, including IP protocols, routers, firewalls, telecom circuits, and system performance monitoring
Ability to troubleshoot technical problems, prioritize incidents effectively, and follow established operational procedures with careful judgment
Strong written and verbal communication skills
Familiarity with configuration, deployment, or maintenance practices in enterprise or communications-focused environments

Job Responsibility

Oversee network monitoring tools to detect service disruptions and coordinate with telecom carriers and internal teams to accelerate recovery efforts
Maintain precise and timely incident records, ensuring all updates, actions, and status changes are accurately captured in the tracking system
Investigate system, network, and communications issues of limited to moderate complexity and resolve them or escalate when additional support is needed
Apply technical understanding of IP networks, messaging platforms, and air-to-ground communication systems to support high-availability operations
Partner with senior team members to address more involved service interruptions and independently lead resolution activities for less complex incidents
Evaluate system performance, troubleshoot faults across routers, firewalls, circuits, and related infrastructure, and escalate critical issues when necessary
Support deployment, configuration, and maintenance activities while identifying opportunities to improve operational efficiency through tools or process enhancements
Assist in network solution design discussions and provide customers and business units with clear guidance to help resolve technical concerns
Participate in a 24x7x365 operations environment, including scheduled weekend and holiday shifts, to help maintain continuous service availability

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Customer Experience Engineer II

The world of business is undergoing a significant change with the next digital r...

Location

United States , Atlanta

Salary:

102100.00 - 202200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Be responsible for the customer's support experience with M365 working closely with engineering
Act as a Subject Matter Expert on at least one core workload (SharePoint, Microsoft Copilot, Exchange(Preferred), Microsoft Teams,) to assist a broad set of customers
Support M365 customers via a multiple of modalities in a 24x7x365 global support delivery team
Ability to go technically deep across M365 services and actively seek solutions to customer needs and communicate trends to leadership
Improve internal efficiency and customer happiness by finding opportunities to optimize existing processes and tools
Build a close working relationship with other engineering teams related to assigned service areas (ie, Messaging, Collaboration, Platform Admin), to leverage in case of escalations, as well as to drive product improvements
Lead and contribute your ideas and innovation to various M365 Service Improvement Programs and initiatives to advance our collective capabilities

Fulltime

Application System Analyst Lead - MyChart

The Information Services Lead is responsible for leading and coordinating the ef...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems
Ability to present complex data in meaningful method, i.e., charts, graphs
Ability to adjust to and implement change
Problem Solving skills
Multitasking skills
Work as a team member
Proficient in Microsoft applications including Word, Excel, and PowerPoint
Excellent customer service skills
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
Strong organizational skills in managing multiple priorities

Job Responsibility

Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization
Serves as escalation for the focus area in the support and optimization of team activities
Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders
Ensures team members adhere to quality standards
Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards
Able to influence operational and clinical project outcomes
Coaches team members to tackle new problems using experimentation, including successes and failure experiences
Inspire creative problem solving beyond standard recommendations and practice
Applies expert level understanding of assigned clinical/business operations, processes, and workflows
and accurately documents, discusses, and identifies dependencies with project team members and stakeholders

Fulltime

Principal, Security Strategy

Innovation Starts With You Propel your career at Belden, where innovation creat...

Location

United States , Carmel

Salary:

170000.00 - 200000.00 USD / Year

Belden, Inc

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, engineering, cybersecurity, or related field (advanced degree preferred.)
12+ years in cybersecurity strategy, product strategy, security architecture, or security leadership in networking/industrial/critical infrastructure contexts.
Demonstrated ability to influence executive stakeholders and drive cross-functional strategic initiatives without direct authority.
Strong working knowledge of network security, identity/policy concepts, and security telemetry/monitoring
familiarity with IT/OT convergence challenges.
Excellent communication skills: can turn complex security topics into clear business decisions and narratives.
Strong networking fundamentals (switching/routing, VLANs, ACLs, NAT, VPNs, firewalls) and security fundamentals (identity, certificates, logging, vulnerability management).
Experience in creating technical / thought-leadership documentation such as white papers, keynotes, blog posts, videos, podcasts, etc. surrounding the OT security topic.
Ability to work across teams and influence outcomes without direct authority.
OT/ICS security experience (industrial networks, Purdue model, segmentation strategies, remote access patterns for plants, SIEM, etc.)

Job Responsibility

Develop and maintain Belden's multi-year security strategy and strategic narrative aligned to company growth and target verticals.
Identify security market inflection points (OT/ICS cybersecurity, convergence, secure remote access, segmentation, visibility, managed services) and recommend strategic responses.
Establish executive-ready points of view, strategy decks, and internal alignment materials.
Partner with Product Management to translate strategy into portfolio priorities and roadmap themes.
Lead build/buy/partner assessments
support M&A and partnership diligence from a security market/technology standpoint.
Define strategic requirements for platform capabilities (identity, policy, telemetry, analytics, secure-by-design processes).
Engage strategic customers to understand risk drivers and buying criteria. Represent Belden as an OT security Subject Matter Exprt (SME).
Build relationships with key ecosystem players (technology partners, system integrators, cloud/edge platforms) and help shape joint-value propositions.
Support executive briefings, key pursuits, and escalations where security strategy is central.

What we offer

health/dental/vision
long term/short term disability
life insurance
HSA/FSA
matching retirement plans
paid vacation
parental leave
employee stock purchase plan
paid leave for volunteer work in your community
training opportunities

Fulltime

Customer Experience Engineer II, M365

The world of business is undergoing a significant change with the next digital r...

Location

United States , Redmond

Salary:

102100.00 - 202200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Be responsible for the customer’s support experience with M365 working closely with engineering
Act as a Subject Matter Expert on at least one core workload (SharePoint, Microsoft Copilot, Exchange(Preferred), Microsoft Teams,) to assist a broad set of customers
Support M365 customers via a multiple of modalities in a 24x7x365 global support delivery team
Ability to go technically deep across M365 services and actively seek solutions to customer needs and communicate trends to leadership
Improve internal efficiency and customer happiness by finding opportunities to optimize existing processes and tools
Build a close working relationship with other engineering teams related to assigned service areas (ie, Messaging, Collaboration, Platform Admin), to leverage in case of escalations, as well as to drive product improvements
Lead and contribute your ideas and innovation to various M365 Service Improvement Programs and initiatives to advance our collective capabilities

Fulltime

Social Media Account Manager

The role focuses on planning, creating, publishing, and optimising social media ...

Location

Pakistan , Rawalpindi

Salary:

Not provided

Translation Empire

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Communications, Media, Business, or related field
2-3+ years of experience managing social media accounts (multi-brand preferred)
Strong skills in content planning, scheduling, and managing monthly content calendars
Excellent copywriting ability with experience adapting tone for different audiences/brands
Experience managing platforms such as Facebook, Instagram, LinkedIn, and X
Proven ability in community management, handling comments, messages, and reviews professionally
Strong stakeholder coordination skills (working with internal teams and creatives)
Ability to track and report performance using KPIs (reach, engagement, enquiries, leads)
Understanding of compliance, brand guidelines, and GDPR requirements

Job Responsibility

Manage social media accounts for four automotive brands, ensuring each maintains a clear and distinct brand voice while aligning with overall business objectives
Plan and schedule organic social media content using existing content libraries, adapting messaging for both service-led and product-led audiences
Support campaign rollouts for promotions, launches, seasonal offers, and brand awareness initiatives
Ensure content is optimised for platform performance and audience relevance
Monitor competitors and trends and recommend improvements
Produce and manage a monthly content calendar with clear themes, formats, and calls-to-action
Repurpose and tailor provided content (copy, visuals, video) across platforms such as Facebook, Instagram, LinkedIn, X, and others as required
Write high-quality captions and create content that matches brand tone and drives action
Brief designers or video editors where new creative is required, ensuring briefs are clear, commercially focused, and on-brand
Maintain consistency in tone, messaging, and visual identity across all brands

Fulltime

Select Country

Customer Support Team Lead, Internal Escalations (Messaging)

Job Description

Job Responsibility

Requirements

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What we offer

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