Customer Support Supervisor Job at Aura (San Antonio)

Customer Support Supervisor

The Customer Support Supervisor provides direct supervision, leadership, mentori...

Location

United States , Batesville

Salary:

56000.00 - 77000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Associate’s degree or sufficient post-high school education or experience in a related field required
Bachelor’s degree preferred
7+ years of customer service experience with a minimum of 5 years technical or help desk experience required
1+ year previous supervisory or team leadership experience required
Proficient in technology, especially computers, and software applications
Capability of being flexible with work schedule
Excellent written and verbal communication skills.

Job Responsibility

Providing leadership, coaching, and daily direction to your team
Implementing change initiatives
Continuously identify areas of improvement in operations and eliminate waste in processes where it exists
Maintaining technical product knowledge to keep tabs on updates and changes by continued product training to accurately handle customer troubleshooting calls and provide queue support when needed
Identifying and providing year-round technical and procedural training
Leading technical information database for departmental use
Performing monthly quality phone monitoring
Processing priority complaints, investigations, and critical issues in a timely manner
Interviewing, hiring, and training employees
Planning, assigning, and advising work

What we offer

Medical and dental coverage starting day one
Basic life insurance
Accident insurance
Short-term and long-term disability insurance
Business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan with options for company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays

Fulltime

Customer Support Specialist

As a Customer Success Specialist, you will be at the forefront of delivering unp...

Location

Canada , Kelowna

Salary:

40000.00 - 50000.00 USD / Year

Fullscript

Expiration Date

Until further notice

Requirements

Proven experience in customer-centric roles, ideally in retail or hospitality
Passion for customer happiness and a positive, engaging demeanor
Ability to multitask and excel in a dynamic environment
Dedication to delivering excellence in every interaction
Strong communication and organizational skills
Embracing change and welcoming new challenges
Enjoyment of collaborative teamwork
Curiosity and a continuous learning mindset
You must be flexible in scheduling to support customers across North America
Familiarity with Zendesk and SaaS productivity tools is a plus

Job Responsibility

Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
Building sustainable relationships of trust through open and interactive communication
Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
Coordinating closely with your teammates to ensure support is covered during all business hours
Gathering trends in issues and feedback and reporting them to your supervisor
Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript

What we offer

Competitive Compensation
Flexible Paid Time Off program
Fullscript’s RRSP match program
Stock Options
Customizable benefits package (medical, dental, vision) with HSA
Discount on Fullscript catalog of products for family & friends
With room to make up to 6k in bonuses

Fulltime

Partner Support Supervisor

Lead a team of Partner Support Representatives and Specialists, ensuring operati...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

3+ years of experience in customer support/contact center operations
At least 1 year in a team lead or supervisory role
Proven track record of achieving and maintaining SLA/CSAT/QA targets
Strong people leadership skills with experience in coaching, mentoring, and running performance reviews
Analytical, organized, and solutions-oriented, with the ability to interpret data and drive improvements
Excellent written and verbal communication skills
Process-driven, with knowledge of ticketing tools (Zendesk, or similar)
Experience with Knowledge-Centered Service (KCS) preferred
Multilingual skills are a plus

Job Responsibility

Lead a team of Partner Support Representatives and Specialists
Ensure operational excellence and outstanding service to partners
Oversee day-to-day operations in ticket management
Monitor KPIs (SLA, CSAT, QA)
Provide coaching and feedback to guarantee high-quality partner experience
Supervise a team of 5–10 Partner Support Representatives/Specialists
Oversee workload distribution and ensure SLA and CSAT targets are consistently achieved
Conduct formal QA reviews and turn findings into actionable coaching
Lead regular 1:1s, performance feedback sessions, and support professional development
Prepare and share weekly KPI reports with Managers

Fulltime

Partner Support Supervisor

Lead a team ensuring operational excellence and outstanding service to partners ...

Location

Mexico , Mexico City

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

3+ years of experience in customer support/contact center operations
At least 1 year in a team lead or supervisory role
Proven track record of achieving and maintaining SLA/CSAT/QA targets
Strong people leadership skills with experience in coaching, mentoring, and running performance reviews
Analytical, organized, and solutions-oriented, with the ability to interpret data and drive improvements
Excellent written and verbal communication skills
Process-driven, with knowledge of ticketing tools (Zendesk, or similar)
Experience with Knowledge-Centered Service (KCS) preferred
Multilingual skills are a plus

Job Responsibility

Lead a team of Partner Support Representatives and Specialists
Ensure operational excellence and outstanding service to partners
Oversee day-to-day operations in ticket management
Monitor KPIs (SLA, CSAT, QA)
Provide coaching and feedback to guarantee high-quality partner experience
Supervise team of 5-10 Partner Support Representatives/Specialists
Conduct formal QA reviews and turn findings into actionable coaching
Lead regular 1:1s, performance feedback sessions, and support professional development
Prepare and share weekly KPI reports with Managers
Act as first escalation point for complex partner issues

What we offer

Inclusive and diverse workspace
Accommodation during selection process

Fulltime

Manager, Customer Support

As the Manager, Customer Support, you'll lead the leads—managing 3-5 offshore te...

Location

United States

Salary:

118200.00 - 139440.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years of people management experience with at least 3+ years managing manager-level direct reports (team leads, supervisors, or shift managers) in customer support, service operations, or similar user-facing teams, ideally in a tech-forward or high-growth environment
Experience managing offshore teams in the Philippines or similar Asia-Pacific markets required, including managing teams working US business hours across significant time zones with cultural awareness and strong remote leadership practices
Available for flexible hours including early morning shift coverage, sometimes starting as early as 6am for team meetings, handoffs, and operational support
Proven operator who has owned team performance, designed workflows, and improved processes using data and user feedback
Experienced working with Zendesk for daily operations and using data visualization tools (Sigma, Tableau, or Looker) to monitor performance, analyze trends, and inform decision-making
Strong pattern recognition skills—able to identify recurring operational issues from support data, connect them to broader trends, and translate insights into actionable recommendations for product, marketing, and cross-functional teams
Skilled at guiding teams through significant change—new tools, new processes, new expectations—with clarity, empathy, and structured change management
Experienced at building mechanisms to track KPIs (CSAT, SLAs, productivity, cost per contact), measure user satisfaction, and drive continuous improvement
Clear communicator who provides context, sets expectations, and delivers direct, actionable feedback to managers and team members
Hands-on leader who can flex across levels: coaching individual contributors, developing leads, running daily operations, and contributing to cross-functional strategy

Job Responsibility

Lead and develop a team of 3-5 offshore customer support leads (manager-level reports) who oversee chat and email support operations across distributed teams
Provide early morning shift coverage and leadership presence, ensuring smooth handoffs and operational continuity across time zones
Establish clear expectations, KPIs (e.g., CSAT, first reply and resolution SLAs, productivity), and operating rhythms that improve team performance and user satisfaction
Build and maintain mechanisms that track key metrics, surface issues early, and support continuous improvement across processes and workflows
Identify patterns from day-to-day operations and user feedback, translating them into insights and recommendations for product, marketing, supply chain, and operations teams
Guide the thoughtful adoption of AI and automation, including creation and maintenance of knowledge systems and SOPs for both human agents and AI copilots
Partner with Product, Engineering, and Operations to escalate issues, share insights, and ensure support feedback shapes product and experience improvements
Own capacity planning, scheduling, and resource allocation to ensure coverage and performance during periods of rapid growth
Coach and develop support specialists and leads, creating accountability systems and growth paths that raise overall team capability
Champion the voice of the customer by surfacing trends, insights, and actionable feedback that inform product and business decisions

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Customer Support Specialist

We’re seeking a Customer Success Specialist to provide our customers with an exc...

Location

Canada , Ottawa

Salary:

Not provided

Fullscript

Expiration Date

Until further notice

Requirements

A passion for customer satisfaction and a naturally engaging personality
Ability to multi-task and manage all customer service platforms
A strong commitment to excellence in all you do
Exceptional verbal and written communication skills
Strong organizational skills and the ability to manage information from various sources simultaneously
An adaptable nature, ready to embrace change and tackle new challenges
A team player mindset, eager to work closely with colleagues to create an extraordinary user experience
Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada

Job Responsibility

Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience
Troubleshoot issues and recommend or explain product and service features that best meet the customer’s needs
Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge
Build sustainable relationships through open and interactive communication
Collaborate with your team to devise new strategies to surprise and delight our customers
Coordinate with your team to ensure support coverage during all business hours
Identify trends in issues and feedback and report them to your supervisor
Be a champion of our brand and uphold our commitment to customer satisfaction

What we offer

Ability to work Wherever You Work Well
Flexible Paid Time Off program
Fullscript’s RRSP match program
Stock Options
Custom benefits package (medical, dental, vision) with HSA
Discount on Fullscript catalog of products for family & friends
Training budget and company-wide learning initiatives
Employee Wellness Programs

Fulltime

Customer Service Supervisor

My client is looking for a bright and engaging Customer Service Supervisor to su...

Location

United Kingdom , Dartford

Salary:

40000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Passionate about working collaboratively with other departments
Nurturing and motivating approach
Excellent client management skills
Previous experience in a supervisory level role

Job Responsibility

Being an active member of the Customer Service department and supporting clients in the after-sales stage to chase order statuses, locate missing items, resolve complaints and process returns
Motivating and encouraging a team of 5 including 2x Customer Service, 2x Dispatch and 1 remote Customer Service based at a different site
Monitoring and reporting on performance against key metrics including response times, resolution times, returns times and call volumes
Attending weekly Department meetings and making active contributions
Working closely with Transport Manager and Sales manager to resolve operational issues and improve service to loyal customer base
Hold weekly huddle meeting with team

What we offer

Free lunch every day
gross profit bonus scheme
increasing annual leave up to 24 days

Fulltime

Customer Experience Supervisor

This is a key frontline role where you will lead by example to deliver a safe, w...

Location

United Kingdom , Wakefield

Salary:

Not provided

Arriva London South Limited

Expiration Date

Until further notice

Requirements

Experience in Customer Service and Complaint Handling
Excellent communication skills both written and verbal
Ability to provide excellent customer service in line with the organisational vision and service values
Ability to handle complaints and difficult situations in a calm, patient and effective manner
Excellent interpersonal skills, able to have difficult conversations in a calm and supportive manner with internal teams as well as customers
Excellent attention to detail
Adherence to the Company’s Life Saving Rules
PCV Licence desired but no essential

Job Responsibility

Act as the first point of contact for customers needing assistance within the Bus Station (in person)
Respond to customer enquiries and resolve customer complaints in person and at the point of contact (first time resolution)
Update customers on bus stand changes – in person and via the PA
Update service disruption (digitally) – training to be provided
On occasion, board customers onto a bus (on stand), taking payment so the bus is ready to depart when driver is available
Lead the driver managers in the Bus Station ensuring the decisions being made re services work for both drivers and customers to ensure optimal customer service
Liaise with other departments where complex issues require their assistance
Be fully aware of all on road incidents and keep both operational Teams and customers aware
Attend WYCA meetings to discuss station progression
Maintain our high standards of customer service and the health and wellbeing of all bus station users

Fulltime

Customer Support Supervisor

Aura

Location:
United States , San Antonio

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 22, 2026

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

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Job Posted:March 22, 2026

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