Customer Support Staff Job at Lanka Staff (Colombo)

Staff Data Scientist, Inference - Customer Support

As a Staff Data Scientist working on Inference in CS, you will have the opportun...

Location

United States

Salary:

194000.00 - 240000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

9+ years of relevant industry experience (e.g. data scientist, tech lead, junior faculty)
Master’s degree or PhD in relevant fields
Strong fluency in Python, SQL
Familiarity with causal inference and experimentation and a desire to continue to learn
Proven ability to communicate clearly and effectively to audiences of varying technical levels
Proven mix of strong intellectual curiosity with high level of pragmatism and engagement with the technical community

Job Responsibility

Lead DS efforts building segmentation features for CS including data exploration, optimization and model prototyping
Work collaboratively with cross functional partners including software engineers, product managers, operations and research, to refine requirements for segmentation models, drive scientific decisions, and quantify impact
Develop simulations to validate the impact of potential product and operational changes to the business
Design and utilize new experiment frameworks to measure the effectiveness feature launches, even when A/B tests are infeasible
Regularly present work internally at monthly meetings to technical, engineering and product stakeholders to iterate and generate excitement on roadmap progress
Bring new ideas to the team which can improve the operational efficiency of customer support at airbnb

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Temporary Customer Support

Temporary role in manufacturing and production industry supporting team operatio...

Location

United Kingdom , Sheffield

Salary:

12.60 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Highly organised and detail-oriented
Comfortable with email communication and managing correspondence
A proactive team player who can work well with the manager and other staff members

Job Responsibility

Collaborating with the manager to order parts efficiently
Liaising with customers to address their needs and inquiries
Arranging engineer visits to ensure timely service and support

What we offer

Direct employment with Office Angels
Eye care vouchers and contributions toward glasses for VDU use
Expert support in finding permanent roles and preparing for interviews
Weekly pay
Optional pension scheme with employer contributions
Easy online timesheet management
28 days paid annual leave (accrued weekly)
FREE access to LinkedIn Learning

Parttime

First and Second Level Support Staff

First and second level support for CODESYS products and PLC applications. Workin...

Location

Germany , Kempten

Salary:

Not provided

Codezys

Expiration Date

Until further notice

Requirements

Degree in mechatronics, electrical engineering, computer science, or a comparable training with a technical background
Sound knowledge of automation and drive technology as well as PC technology and PLC programming
Programming skills in the languages of IEC 61131-3
Knowledge of network topologies and fieldbus systems
Customer and service-oriented mindset and working style
Teamwork and strong communication skills
Good written and spoken German and English skills

Job Responsibility

First and second level support for CODESYS products and PLC applications
Supporting customers during commissioning
Independent recording of support requests via our helpdesk system
Analyzing problems and providing efficient solutions
Configuration of test systems and use for error analysis
Supporting our customers regarding questions about our software products
Working closely with our Software Development and Quality Management teams
Managing projects and being dedicated contact persons
On-site customer visits

What we offer

Bike leasing
E-car charging stations
Company fitness via the EGYM Wellpass
Opportunity to develop personally and professionally
30 days of vacation
Generous flexitime account
Opportunity to work in a mobile office

Customer Service Support Team Lead

As a Customer Service Support Team Lead, you will supervise activities and perso...

Location

Spain , Barcelona

Salary:

Not provided

OVYA Production

Expiration Date

Until further notice

Requirements

University degree (Bachelor’s) or equivalent
3 to 5 years of customer service experience in a manufacturing environment
Previous supervisory experience, preferably in a fast-paced team environment
Excellent command of both oral and written local language and English
Knowledge of an additional language is considered an advantage
Strong attention to detail and accuracy
Ability to work under pressure with an enthusiastic attitude

Job Responsibility

Supervise activities and personnel of the Customer Service Support Department
Monitor all aspects of the Customer Service Support Department’s performance
Approve working hours, monitor employee attendance, and provide adequate departmental coverage
Train new employees and coordinate cross-training
Develop and update Customer Service Support training programs
Review, update and revise departmental procedures
Complete and conduct yearly Employee Performance Reviews
Conduct initial interviews with potential employees
Motivate staff to extract a high level of productivity
Coordinate and monitor SAP process returns, credits and debits in SAP

What we offer

50% Hybrid Work Model
Ticket Restaurant
Flexible Retribution: Kindergarten & transport benefits
30 Labor Days of Holidays
Language Lessons
Medical Insurance: 60% company-subsidized
Open and Modern Office Environment

Fulltime

Technical Support Engineer Staff

Quality Assurance engineer role ensuring delivery of best products, hardening WA...

Location

United States , San Jose

Salary:

148000.00 - 340500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Knowledge in JUNOS, SRX, and EX Switch
Knowledge in L3 Routing
Knowledge in L2 Switching
Experience in Traffic Generation Tools
Experience level: 2~5 years
BA/BS/MS in EECS or related subject area
Must hold U.S. citizenship due to federal export-control regulations

Job Responsibility

Build and maintain several layer 2/3 network testbeds
Develop test plans and test cases
Execute test plans and test cases and document results
Reproducing and supporting customer issues
Support field deployment
Analyze logs and pinpoint root causes
File Jira tickets on failed test cases and bugs found
Work with developers and drive solutions
Join related QA meetings and participate in discussions and provide status reports

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion workplace
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Technical Support Engineer Staff

Technical Support Engineer Staff role at Hewlett Packard Enterprise providing co...

Location

United States , San Jose

Salary:

89400.00 - 206500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or master's degree in a related area of study
Typically 7-10 years' experience
Proficiency in designing, integrating, and troubleshooting cloud services hosted on hybrid cloud platforms such as HPE Greenlake, Azure Stack HCI
Experience with various public clouds (Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP))
Understanding of cloud architecture, microservices communication, and comprehensive working knowledge of cloud building blocks from computing, storage, networking, and databases
Strong knowledge of both Linux and Windows operating systems
Strong knowledge of Virtualization and Container platforms
Understanding of networking components such as DNS, TCP/IP, VPNs, firewalls, and network security products
Experience with DevOps framework and toolsets
Experience with automation tools and frameworks (Ansible, Chef, Terraform)

Job Responsibility

Provide consultative technical support for cloud services and infrastructure
Address complex customer inquiries, troubleshoot issues involving multiple cloud services, and resolve technical problems
Collaborate and elevate/report issues to relevant teams in a timely manner
Ensure cloud resources and services to ensure optimal performance and availability
Collaborate with cloud architects and developers to implement new cloud solutions
Communicate effectively with customers, partners, and internal stakeholders to drive issue resolution
Document customer interactions, technical issues, and key learnings
Manage and monitor the health status of cloud platform services
Advise customers and support teams on performing regular maintenance and updates
Analyze security patch levels of various cloud services

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Technical Support Engineer Staff

Solves technical issues across a broad range of technologies (Servers, Storage, ...

Location

United States , San Jose

Salary:

89400.00 - 206500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or master's degree in a related area of study with typically 7 - 10 years’ experience
Proficiency in designing, integrating, and troubleshooting cloud services hosted on hybrid cloud platforms such as HPE Greenlake, Azure Stack HCI
Experience with various public clouds, i.e. Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
Understanding of cloud architecture, microservices communication, and comprehensive working knowledge of cloud building blocks from computing, storage, networking, and databases
Strong knowledge of both Linux and Windows operating systems
Strong knowledge of Virtualization and Container platforms
Understanding of networking components such as DNS, TCP/IP, VPNs, firewalls, and network security products at the design and implementation levels
Experience with DevOps framework and toolsets from prominent cloud providers, as well as from the open-source world
Experience with automation tools and frameworks, such as Ansible, Chef, or Terraform
Designing level knowledge of relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, DynamoDB)

Job Responsibility

Provide consultative technical support for cloud services and infrastructure
Address complex customer inquiries, troubleshoot issues involving multiple cloud services, and resolve technical problems
Collaborate and elevate/report issues to relevant teams in a timely manner when necessary
Ensure cloud resources and services to ensure optimal performance and availability
Collaborate with cloud architects and developers to implement new cloud solutions, report new issues, and gain insights on any potential underlying issues
Communicate effectively with customers, partners, and internal stakeholders to drive the issue resolution
Document customer interactions, technical issues, and key learnings in support tickets or knowledge bases
Manage and monitor the health status of cloud platform services and advise customers and support teams on performing regular maintenance and updates on cloud solutions
Analyze security patch levels of various cloud services and ensure cloud environments are secure and compliant with industry standards
Identify and implement improvements to enhance system reliability and performance

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Customer Service Representative – Mail & Inventory Support

This position provides general and clerical support within the Administration De...

Location

United States , Washington, D.C.

Salary:

51246.00 - 80025.00 USD / Year

American Federation of State, County and Municipal Employees

Expiration Date

Until further notice

Requirements

High school graduate or equivalent
Minimum of three (3) years of work experience in customer service, mailroom, facilities support, and inventory control
Knowledge of electronic postage machines, copy machines, binding and signature machines
General working knowledge of mailroom, inventory and supply equipment and procedures
Thorough understanding of how to operate office and mailroom equipment safely
Proficient knowledge of the MS Office Suite to include – Word, Excel, Outlook, Calendar, and MS SharePoint, Teams
Proficient organizational, analytical, logistical, and problem-solving skills
Strong written skills and excellent oral communication
Ability to understand and answer technical questions
Effective communication skills to exchange routine information

Job Responsibility

Sorts, scans, and delivers US Mail and Interoffice Mail
Delivers commercial carrier letters and packages within both AFSCME HQ locations
Processes outgoing mail
Responsible for receiving, inspecting, and recording all inbound products, delivery of products, and incoming packages
Maintain an orderly and organized temporary hold area for products/packages
Operate all mailroom and fulfillment equipment
Prepare and assemble mailing materials and packages for shipping
Receive and process incoming customer service requests
May assist with the management of short-term onsite storage space
Assists with accurately recording and processing information for offsite storage

What we offer

List of benefits

Fulltime

Customer Support Staff

Lanka Staff

Location:
Sri Lanka , Colombo

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 10, 2026

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