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Lanka Staff Logo Lanka Staff · Customer Service

Customer Support Staff

Sri Lanka, Colombo · Job Posted February 10, 2026
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Job Description

We are a fast-growing foreign company establishing operations in Sri Lanka and are looking for enthusiastic Customer Support Staff to join our expanding team. This is an excellent opportunity for individuals seeking long-term career growth in an international working environment. You will be responsible for providing high-quality customer support through email and chat only (no phone calls), ensuring customer issues are resolved efficiently and professionally.

Job Responsibility

  • Assist customers via email and live chat support (no voice support required)
  • Resolve customer transaction and account-related issues accurately
  • Provide first-level support and escalate complex issues when necessary
  • Maintain and update FAQs and internal support documentation
  • Ensure a positive customer experience through clear and professional communication

Requirements

  • Strong written English communication skills
  • Customer-focused with good problem-solving abilities
  • Willingness to work in a shift-based environment
  • Freshers and experienced candidates are welcome
  • Motivation and a positive attitude are highly valued

What we offer

  • Competitive basic salary
  • Structured training provided
  • Opportunity to earn higher income based on performance and profile
  • Supportive and energetic international team environment
  • Career growth within a rapidly expanding organization
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