CrawlJobs Logo

Customer Support Specialist

intrapc.com Logo

Intratek Computer, Inc.

Location Icon

Location:
United States , Charlotte

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are seeking a Customer Support Specialist to support its 311 service operations as part of the MFA (Multi-Factor Authentication) initiative. This role is focused on delivering a high-quality customer experience to city residents by providing clear guidance, resolving inquiries, and ensuring a smooth and positive interaction with city services. This is a high-volume, customer-facing phone support role where professionalism, patience, and strong communication skills are essential. The ideal candidate is comfortable assisting users in a structured environment and helping them navigate common workplace tools such as Windows 11 and Microsoft Office 365.

Job Responsibility:

  • Serve as a primary point of contact for incoming calls, delivering courteous, professional, and efficient customer support
  • Assist users with general questions, access needs, and navigation of city-supported systems and services
  • Guide users through basic processes related to account access and authentication (including MFA-related interactions)
  • Provide support for common user experiences within Windows 11 and Microsoft Office 365 (Outlook, Teams, Word, Excel, etc.)
  • Accurately document all interactions, inquiries, and resolutions in the ticketing system
  • Ensure timely follow-up and clear communication to maintain a positive customer experience
  • Collaborate with internal teams to escalate or route requests as needed
  • Maintain a high level of professionalism when supporting users across multiple city departments

Requirements:

  • Veterans Preference
  • Special preference will be given returning war veterans
  • Equal Opportunity Employer

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Intratek Computer, Inc. - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Support Specialist

Customer Support Specialist

Emerging services company seeks a Customer Support Specialist with client facing...
Location
Location
United States , Upper Chichester, PA
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of customer service experience
  • Proficient in Microsoft Office Suite
  • SAP experience a big plus but not required
  • Salesforce or other CRM experience preferred
  • Excellent communication & interpersonal skills
  • Bilingual in Spanish a plus
Job Responsibility
Job Responsibility
  • Fulfill customer inquiries
  • Account Management
  • Troubleshoot software/hardware issues
  • Build strong customer relationships
  • Review and analyze customer feedback
  • Execute remote desktop sessions for troubleshooting
  • Maintain customer accounts
  • Document hardware issues
  • Troubleshoot data performance inquiries
  • Complete the RMA process
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

A reputable and dynamic international brokerage firm is seeking a highly motivat...
Location
Location
Netherlands , Amsterdam
Salary
Salary:
Not provided
https://gitmax.com/ Logo
Gitmax
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree in Economics, Finance, or a related field
  • 1-2 years of customer support experience in the financial sector (brokerage experience is a plus)
  • Fluent in Dutch and English (both spoken and written)
  • Strong interpersonal skills and a proactive mindset
  • Based in or near Amsterdam
  • Ability to collaborate effectively within an international team
Job Responsibility
Job Responsibility
  • Act as the first point of contact for retail and professional clients, delivering high-quality customer service and assistance
  • Provide support with technical inquiries related to the trading platform
  • Monitor and manage client requests efficiently, coordinating with internal teams to resolve issues
  • Address customer complaints with professionalism, ensuring positive resolutions and client satisfaction
  • Assist with KYC/CDD processes and contribute to their successful implementation
What we offer
What we offer
  • Competitive salary with performance-based rewards
  • Travel expense reimbursement
  • Career growth opportunities with professional development support
  • Central Amsterdam office with flexible working hours
  • Regular team-building events and cross-border networking opportunities
  • Company-provided laptop and necessary work equipment
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

Ledger is a global platform for digital assets and Web3, focusing on customer-ce...
Location
Location
France , Paris
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a “Customer First” attitude
  • Strong interest for cryptocurrencies and/or blockchain environments
  • Outstanding written and verbal skills in English and Chinese
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
  • Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus
Job Responsibility
Job Responsibility
  • Ensure customer satisfaction & reply to day-to-day customer requests
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger’s products
What we offer
What we offer
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy
  • Social: Frequent social events, snacks and drinks
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: Five weeks of paid leave per year, in addition to national holidays
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

Ledger is seeking a Customer Support Specialist to provide quick and efficient t...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a “Customer First” attitude
  • Strong interest for cryptocurrencies and/or blockchain environments
  • Outstanding written and verbal skills in English and Chinese
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
  • Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus
Job Responsibility
Job Responsibility
  • Ensure customer satisfaction & reply to day-to-day customer requests
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger’s products
What we offer
What we offer
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy
  • Social: Frequent social events, snacks and drinks
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: Five weeks of paid leave per year, in addition to national holidays
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

We're making the world of digital assets accessible and secure for everyone. Fou...
Location
Location
France , Paris
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a 'Customer First' attitude
  • Strong interest for cryptocurrencies and/or blockchain environments
  • Outstanding written and verbal skills in English and Chinese
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
  • Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus
Job Responsibility
Job Responsibility
  • Ensure customer satisfaction & reply to day-to-day customer requests
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger's products
What we offer
What we offer
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy
  • Social: Frequent social events, snacks and drinks
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: Five weeks of paid leave per year, in addition to national holidays
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

As a Customer Support Specialist at Ledger, you will be the first point of conta...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a 'Customer First' attitude
  • Strong interest for cryptocurrencies and/or blockchain environments
  • Outstanding written and verbal skills in English and Chinese
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
  • Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus
Job Responsibility
Job Responsibility
  • Ensure customer satisfaction & reply to day-to-day customer requests
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger's products
What we offer
What we offer
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy
  • Social: Frequent social events, snacks and drinks
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: Five weeks of paid leave per year, in addition to national holidays
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products
  • Fulltime
Read More
Arrow Right

Customer Support Specialist - Chinese & English Speaking

We're making the world of digital assets accessible and secure for everyone. Joi...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a 'Customer First' attitude
  • Strong interest for cryptocurrencies and/or blockchain environments
  • Outstanding written and verbal skills in English and Chinese
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
  • Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus
Job Responsibility
Job Responsibility
  • Ensure customer satisfaction & reply to day-to-day customer requests
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger’s products
What we offer
What we offer
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy
  • Social: Frequent social events, snacks and drinks
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: Five weeks of paid leave per year, in addition to national holidays
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

Temporary Customer Support Specialist role assisting diverse range of users incl...
Location
Location
United Kingdom , London
Salary
Salary:
35000.00 - 40000.00 GBP / Year ▼
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2 years in customer support, client service, or helpdesk roles
  • At least 1 year in a tech specialist capacity
  • Preferably within education or training environments
  • Strong background in client communication
  • Excellent written communication skills
  • Fluent in Plain English
  • Strong interest in technology-enabled products
  • Strong reading comprehension
  • Ability to navigate complex requests
  • Experience managing high ticket volumes
Job Responsibility
Job Responsibility
  • Respond to support tickets via Intercom
  • Handle inquiries for apprentices, employers, and internal teams
  • Investigate user-reported issues
  • Replicate scenarios and follow troubleshooting guides
  • Accurately document findings and next steps
  • Maintain strong communication with customers
  • Address sensitive or escalated issues
  • Efficiently prioritise and manage high volume of tickets
  • Set standard for tone of voice and responsiveness
  • Deepen understanding of all product features
What we offer
What we offer
  • Dynamic environment in rapidly growing organisation
  • Team collaboration
  • Professional growth opportunities
  • Potential temp to perm position
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries Tools About Us FAQ Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy