Customer Support Specialist

• Respond to incoming calls with professionalism, ensuring inquiries are addressed promptly
• Direct calls to the appropriate staff members and relay messages effectively
• Maintain detailed records of all customer interactions using the ticketing system
• Support the processing of new memberships and renewals accurately and efficiently
• Perform general clerical tasks, including data entry and document management
• Assist with order entry and ensure all transactions are completed correctly
• Handle both inbound and outbound calls to provide comprehensive support
• Collaborate with team members to enhance customer satisfaction and streamline processes

• High school diploma or equivalent
• At least one year of experience in customer service or as a receptionist
• Excellent verbal and written communication skills
• Proven ability to multitask and stay organized in a dynamic work environment
• Proficiency in basic computer applications, including Microsoft Office (Word, Outlook, Excel)
• Strong problem-solving skills and attention to detail

Experience with call center operations or order entry is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan