Customer Support Specialist Job at Robert Half (Rockville)

Customer Support Specialist

We're looking for a Customer Support Specialist to join our Customer Support tea...

Location

United States

Salary:

57000.00 - 71314.00 USD / Year

AbsenceSoft

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Communications, Technology, or a related field — or equivalent experience
2–4 years of experience in customer support, SaaS application support, or client-facing roles
Proven expertise with support tools and case management systems (e.g., Zendesk, Salesforce Service Cloud)
Demonstrated ability to resolve highly complex customer issues with minimal supervision
Strong communication skills, with the ability to explain technical solutions clearly to varied audiences
Ability to professionally navigate customer frustration and de-escalate challenging interactions

Job Responsibility

Resolve complex, time-intensive customer issues that require deep product knowledge, advanced troubleshooting, and multi-step investigation across interconnected system components
Validate and reproduce suspected product defects escalated from Tier 1, conducting thorough testing to identify root causes, conditions, and scope of impact
Collaborate with Product and Engineering teams to document defects with clear reproduction steps, supporting evidence, and business impact analysis
Utilize support tools — including Sumo logs and DataDog — to diagnose system issues, analyze performance, and conduct technical investigation
Serve as an escalation resource for Tier 1 analysts on complex application issues, providing guidance on advanced troubleshooting and product functionality
Document comprehensive application solutions and complex workflows, contributing to knowledge base content that elevates overall team capabilities
Build deep expertise in assigned product domains, staying current on the product roadmap, known issues, and complex configuration scenarios
Participate in maintaining company security controls and compliance standards within your role

What we offer

Impact that matters
Flexibility and trust. We’re remote-first and results driven
Growth and development
Competitive rewards: comprehensive benefits, a performance-based bonus program, and equity opportunities
Time for life: flexible time off, paid holidays, and flexible leave programs
Belonging and balance

Customer Support Specialist

Join our growing team as a Customer Support Agent, where your strong customer se...

Location

Salary:

Not provided

gamdom

Expiration Date

Until further notice

Requirements

Previous customer service experience (iGaming experience is a plus)
Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software
Experience in cryptocurrency is an advantage
Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus)
Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment
Capable of working autonomously and making sound decisions to address customer needs
Flexibility: Willingness to learn and work varying shifts in a 24/7 support team

Job Responsibility

Deliver prompt and effective assistance to our customers
Resolve technical issues and guide clients through problem-solving processes
Leverage your passion for iGaming and eSports to provide informed and helpful assistance to clients
Work closely with a diverse team in a remote environment to ensure seamless communication and coordination
Demonstrate the ability to work independently and make informed decisions to address client needs and concerns

What we offer

25 days of PTO
Equipment allowance
Flexible remote work

Fulltime

Customer Support Specialist

We are seeking a Customer Support Specialist to provide exceptional service to c...

Location

United States , Rockville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service experience
Strong communication and problem-solving skills

Job Responsibility

Respond to customer inquiries via phone, email, and chat
Resolve issues and document outcomes in CRM systems
Escalate complex issues to internal teams
Identify service trends and improvement opportunities

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Customer Support Specialist

Location

United States , Silver Spring

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service experience
Strong communication and problem-solving skills
CRM experience preferred

Job Responsibility

Respond to customer inquiries via phone, email, and chat
Resolve issues and document outcomes in CRM systems
Escalate complex issues to internal teams
Identify service trends and improvement opportunities

What we offer

Medical, vision, dental, life and disability insurance
401(k) plan

Customer Support Specialist

A rapidly growing consumer products company is hiring a Customer Support Special...

Location

United States , Encinitas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service or client support experience
Experience with CRM systems such as Salesforce, Zendesk, or HubSpot preferred
Strong written and verbal communication skills
Excellent problem-solving abilities
Ability to multitask in a deadline-driven environment

Job Responsibility

Respond to customer inquiries via phone, email, and online platforms
Process orders, returns, exchanges, and account updates
Investigate and resolve customer concerns efficiently
Maintain accurate CRM records and customer documentation
Coordinate with operations and logistics teams regarding order status
Assist with customer satisfaction initiatives and follow-up communication
Support special projects related to customer experience improvements

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Customer Support Specialist

Location

United States , Loveland

Salary:

21.00 - 25.00 USD / Hour

Antech Diagnostics

Expiration Date

Until further notice

Requirements

High school diploma required
Minimum of 2 years' experience in call center environment is preferred
Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred
Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions
Strong organizational skills and attention to detail
Demonstrated ability to approach problems and find appropriate solutions
Ability to work effectively in a team environment
Ability to adapt and be flexible in a variety of situations
Displays strong oral and written communication, especially over the telephone, with both internally and externally customers
Accurate and efficient data entry skills

Job Responsibility

Provides superior customer service and remains solution driven with all customers and/or customer concerns
Provide phone coverage within the queue
Handles customer issues, as needed, to ensure quality customer service
Effectively uses multiple software systems to service accounts
Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories
Investigates customer issues and finds appropriate solutions
Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested
Manages appropriate distributor relationships and other partnerships
Updates data in Salesforce.com and sets up new accounts
Communicates potential sales opportunities via leads to appropriate teams

What we offer

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Fulltime

Customer Support Specialist

As a Customer Support Specialist, you'll play a pivotal role as the primary poin...

Location

United States , Wilmington

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proficiency in MS Office suite, particularly Outlook, Word, Excel, and PowerPoint
Detail-oriented with the ability to thrive in a dynamic office setting
Exceptional communication skills, both verbal and written, including adeptness in email correspondence and memo drafting
Competency in operating standard office equipment
Strong organizational skills and a commitment to meeting deadlines
Ability to multitask efficiently while managing complex schedules
Team player with the capability to work independently when required
Punctuality and reliability in adhering to designated work hours

Job Responsibility

Prepare sales orders for computer entry and ensure timely processing for same-day shipping
Verify accuracy in shipped items and oversee timely delivery to designated locations
Execute and oversee programs and projects as directed by the Customer Service Manager, ensuring successful completion
Generate memos, emails, and reports as necessary
Promptly respond to inquiries and requests for information
Handle incoming calls and provide receptionist support as needed
Act as a liaison between the Sales Team, Customers, and other departments
Communicate with customers via phone and email to verify account and order details
Securely record payment information and other relevant data such as purchase order numbers and credit card details
Maintain confidentiality in handling sensitive information

What we offer

Competitive salary and benefits
Opportunities to thrive and grow
Engaged and inclusive global teams

Fulltime

Customer Support Specialist

Location

Philippines , Manila

Salary:

Not provided

gamdom

Expiration Date

Until further notice

Requirements

Previous customer service experience (iGaming experience is a plus).
Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software.
Experience in cryptocurrency is an advantage.
Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus).
Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment.
Capable of working autonomously and making sound decisions to address customer needs.
Flexibility: Willingness to learn and work varying shifts in a 24/7 support team.

Job Responsibility

Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more.
Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution.
iGaming Interest/Experience: Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients.
Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture.
Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.

What we offer

25 days of PTO
Equipment allowance
Flexible remote work

Fulltime

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