Customer Support Specialist Jobs

Customer Support Specialist

Babel Profiles

Location:
Spain , Barcelona

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

One of our clients is seeking a full-time Customer Support Specialist with a strong interest in technology. In this role, you will join a dynamic team of 12 colleagues supporting clients across the Central region (DACH/Nordics) from their Barcelona office. As a Customer Support Specialist, you will identify, troubleshoot, and resolve customer issues efficiently and accurately, collaborating closely with peers and other customer-facing teams. This role is ideal for someone who is technically minded, solution-oriented, and passionate about delivering an excellent customer experience.

Job Responsibility:

Deliver comprehensive product information and provide efficient technical and administrative support across multiple channels, including phone and email
Offer a personalized customer experience by addressing inquiries and resolving issues effectively, always prioritizing customer satisfaction
Proactively manage and align customer expectations
Maintain and update the CRM system (Salesforce) with accurate and relevant information gathered during customer interactions
Collaborate with team members and cross-functional departments to ensure customers receive well-researched and complete solutions

Requirements:

Providing excellent customer service and building strong relationships
Impeccable written and verbal communication in German and English
Being proactive, reactive, and solving problems efficiently
Maintaining attention to detail and accuracy under pressure
Collaborating effectively with team members and across departments
Quickly learning new products and technologies and applying knowledge practically
Using CRM systems, such as Salesforce, to manage customer information accurately

What we offer:

Hybrid work: up to 3 days working from home per week
€500 gross home office setup allowance
Home office allowance for ongoing support
Option to work abroad for up to 40 working days per year
Birthday off and volunteering time off
Additional health and dental insurance
100% employer-funded pension scheme
Lunch or childcare vouchers
Unlimited access to LinkedIn Learning
Access to language platform for learning new languages
Employee Assistance Program for personal support

Additional Information:

Job Posted:
December 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

Babel Profiles - All Job Offers

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.