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At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better. We’re growing and looking for a Customer Support Specialist to join our award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post. If you have a passion for great customer service and thrive in a supportive, innovative environment, we’d love to hear from you. Be part of a business that’s truly making a difference — apply now and help us build something better.
Job Responsibility:
Resolve customer queries at first point of contact via telephone calls, webchats and emails
Keep accurate and up-to-date customer records by working through admin tasks
Take ownership of issues and see them through to resolution
Requirements:
A customer-first mindset and strong communication skills
Positivity, energy, and the ability to manage your own workload
Team spirit and resilience when dealing with challenging queries
Experience in customer service
What we offer:
Private Medical Insurance with rewards for yourself with discounted rates for your family members
Competitive Company Pension Scheme
Access to several employee discounted schemes to suit your lifestyle including but not limited to: Private dental insurance
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Comprehensive Europe and Worldwide Travel Insurance