Customer Support Specialist

As a Customer Support Specialist, you'll be the first point of contact for merchants using Alia. You'll help customers troubleshoot issues, answer product questions, guide merchants through best practices, and ensure every interaction leaves them with an exceptional experience. You'll work closely with our Customer Success, Engineering, and Product teams to resolve issues quickly while identifying opportunities to improve both our product and support processes. This role is ideal for someone who is highly empathetic, detail-oriented, technically curious, and takes pride in delivering world-class customer experiences. Ideally, you come to the role with experience using Intercom, Slack, and Shopify.