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Customer Support Specialist

fullscript.com Logo

Fullscript

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Location:
Canada , Ottawa ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

44000.00 - 50000.00 CAD / Year
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Job Description:

At Fullscript, we’re not just changing healthcare—we’re redefining it. We empower over 100,000 healthcare practitioners to serve 10 million patients, providing a platform that enables them to deliver complete, whole-person care. From designing health plans to managing lab diagnostics and prescribing high-quality supplements, we give practitioners the tools they need—all in one place. Come build a healthier future with us. Let’s make healthcare whole.

Job Responsibility:

  • Act as the voice of Fullscript. Deliver friendly, clear, and effective support to users across chat, email, and phone
  • Solve problems with empathy and accuracy. Understand user needs, guide them through challenges, and provide timely, confident solutions
  • Learn and adapt constantly. Stay ahead of product updates, process changes, and evolving customer expectations
  • Use technology to elevate support. Work with internal tools (like Zendesk) to streamline communications and improve efficiency
  • Share insights that shape the experience. Flag common issues, share user feedback, and collaborate with cross-functional teams to improve our platform
  • Contribute to a culture of service excellence. Embody our values in every interaction and support team efforts to raise the bar

Requirements:

  • You love helping people
  • You communicate with clarity
  • You’re detail-oriented
  • You’re adaptable
  • You’re a team player

Nice to have:

  • Have experience with Zendesk or other SaaS tools
  • Are tech-curious and love learning new systems
  • Have an interest in integrative health and wellness
What we offer:
  • Flexible PTO
  • RRSP program & stock options
  • Premium benefits package—including $2K for paramedical services like mental health and naturopathy
  • Discounts on Fullscript’s wellness catalog—for you, your family, and friends
  • Training & learning opportunities
  • Hybrid work flexibility

Additional Information:

Job Posted:
February 11, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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