Customer Support Specialist Job at Eucalyptus (Manila)

Customer Support Specialist

Eucalyptus

Location:
Philippines , Manila

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This isn’t your ordinary customer support role. You won't just be executing processes or answering tickets; you'll be at the forefront of resolving patient issues and delivering high-quality care. As a Customer Support Specialist, you’ll be an essential part of our mission to provide outstanding support to our patients, through multiple channels -- either e-mail, chat, and inbound or outbound calls.

Job Responsibility:

Patient-Centric Problem Solving: take ownership of patient issues, ensuring they are resolved swiftly and effectively
Collaborative Partnerships: Work closely with doctors, pharmacies, and delivery partners to coordinate and deliver the best possible outcomes for patients
Exceeding Service Targets: Consistently meet and exceed key performance metrics, including Customer Satisfaction (CSAT), tickets solved, Average Handling Time (AHT), and other service-related goals
Process Improvement & Innovation: Identify opportunities to enhance services through optimized processes and automation
Trend Identification & Escalation: Monitor and escalate recurring issues or patterns in patient tickets

Requirements:

2+ years of experience in Telehealth or healthcare support, customer service, tech support or other problem solving roles (e.g. virtual assistance, travel and hospitality, financial services, e-commerce support, real estate, logistics)
Strong attention to detail
Strong English written and verbal communication skills, and the ability to use a range of tones of voice to interact with customers
Strong computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a must)
Fantastic at anticipating next steps and taking proactive action
Interest in healthcare and wellness, or experience in the healthcare space or allied services

What we offer:

Learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture
Wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected
Comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance

Additional Information:

Job Posted:
January 22, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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