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PartnerHero Logo PartnerHero · Customer Service

Customer Support Specialist

United States, Greensboro · Job Posted January 02, 2026
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Job Description

As a Customer Support Specialist, you’ll guide customers, partners, and clients—turning questions about accounts, payments, orders, or benefits into clear, actionable solutions. Every interaction is a chance to make an impact, build trust, and show how peak CX performance is done.

Job Responsibility

  • Deliver personable, positive customer support via email, chat, and phone
  • Troubleshoot and solve customer issues with clarity and care
  • Spot issue patterns and share insights for process improvement
  • Balance independence and teamwork to complete tasks on time
  • Follow communication guidelines and research solutions when needed
  • Build trust and lasting connections with every customer interaction

Requirements

  • Excellent written and verbal English communication skills (EFSET C2 required)
  • Strong problem-solving and critical thinking abilities
  • Highly organized, accountable, and dependable
  • Effective time management with punctuality and schedule adherence
  • Empathetic, adaptable, proactive, and an active listener
  • Comfortable working in a fast-paced, dynamic environment
  • Tech-savvy across web, computer, and mobile tools
  • Passionate about delivering outstanding customer experiences
  • Curious, eager, and committed to continuous learning

What we offer

  • Competitive base salary
  • Generous paid time off
  • Comprehensive benefits package including medical, dental, and vision options
  • Competitive retirement benefits
  • Access to free posture-based fitness workouts from home
  • Training and professional development opportunities
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