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Customer Support Specialist

opsm.com.au Logo

OPSM

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Location:
Australia , North Sydney

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for energetic applicants to be a part of our customer’s journey by providing a world class experience for our customers. This will involve taking inbound calls and responding to emails and social media requests and being part of a vibrant and experienced team, you will ensure quick resolutions by providing an end-to-end service.

Job Responsibility:

  • Respond to inbound customer enquiries in a timely, and professional manner
  • Complete customer data updates and maintenance
  • Provide technical support by working with internal and external departments to resolve system issues
  • Assist with online sales by processing orders, refunds, cancellations and chasing order status
  • Ensure compliance as per EssilorLuxottica's work health and safety policies and procedures

Requirements:

  • Natural communicator and solution focused
  • Excellent customer service experience from a retail, hospitality or call centre background
  • Initiative to 'think outside the box' to ensure best solutions for our customers
  • Strong attention to detail
  • Solid knowledge and understanding of Microsoft Office suite
What we offer:
  • Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
  • Up to 50% off Oakley eyewear and apparel throughout the year
  • Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage
  • Abundance of local cafes, a major shopping centre and close to public transport facilities
  • Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities
  • Wide range of career opportunities across the EssilorLuxottica network
  • Complimentary full-time concierge services offering an exclusive hotel-style experience
  • Options for a hybrid working environment

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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