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Customer Support Specialist

usbank.com Logo

U.S. Bank National Association

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Location:
United States , Gresham

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Category:
Banking

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Contract Type:
Not provided

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Salary:

24.18 - 32.21 USD / Hour
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Job Description:

This position serves as a primary point of contact for institutional clients, providing advanced support across multiple product offerings within the Treasury Services portfolio. The representative handles complex customer inquiries and issues via telephone and email, ensuring timely, accurate, and professional resolution.

Job Responsibility:

  • Respond to and resolve Level 2 customer service inquiries related to institutional treasury products, including exception handling and escalated issues
  • Deliver expert guidance on multiple product lines, ensuring clients receive comprehensive support for their operational needs
  • Act as a liaison between clients and internal teams to troubleshoot and resolve complex or unusual issues
  • Maintain compliance with internal policies, procedures, and applicable regulatory requirements in all interactions
  • Monitor and manage workflow to ensure service-level agreements (SLAs) are met and responses are courteous, professional, and timely
  • Provide feedback and recommendations for process improvements to enhance client experience and operational efficiency
  • Support training initiatives by sharing product knowledge and best practices with peers as needed

Requirements:

  • High school diploma or equivalent
  • Three to five years of relevant experience
  • Strong customer service/sales and problem-solving skills
  • Knowledge of Cash Vaults and Lockbox experience
  • Thorough knowledge of applicable services, products, systems, operations, policies and regulations
  • Good organizational and time management skills
  • Effective verbal and written communication skills
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Some experience as a senior level representative preferred

Nice to have:

  • Knowledge of Cash Vaults and Lockbox experience
  • Some experience as a senior level representative preferred
What we offer:
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Additional Information:

Job Posted:
February 20, 2026

Expiration:
March 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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