Customer Support Specialist Jobs

Customer Support Specialist

Boeing

Location:
Australia , Port Melbourne

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the sea bed to outer space, you’ll learn and grow, contributing to work that shapes the world. Find your future with us. We are currently seeking to recruit a Customer Support Specialist based 100% onsite in Port Melbourne. In this role you would be the first point of contact for all spare part requirements, enquiries and responding with urgency to Aircraft-on-Ground (AOG) parts requests. The role includes receiving purchase orders, performing contract review to ensure first-pass quality and converting them into sales orders, maintaining strong attention to detail, and keeping business partners informed of all open orders and delivery status. In this role you would also act as the customer interface with internal teams such as buyers, receipting, dispatch, planning, program leaders, and contract support and following up on technical input from the BAA Planning Group as needed.

Job Responsibility:

Main point of contact for all customer queries
Monitor and coordinate on-time delivery of all spare orders and maintain delivery metrics for BAA spares to support seamless operational readiness
Manages all spare requirements for the BAA site, including contract reviews, Sales Order processing, internal stakeholder management and follow through to ensure customer requirements are met
Analyses customer data regarding ordering and/or delivery of spare parts and provisioning products or related services
Analyses customer spare parts requirement inquiries, facilitates responses and resolving delivery problem
Creates and monitors performance metrics. Creates, maintains and advances customer relationships
Develops an understanding of customer's culture and business strategies

Requirements:

Strong Customer Support experience
Ability to understand customer's organisation, processes, policies and procedures, products, requirements, capabilities, practices, support resources, preferences, constraints, etc.
Ability to understand the big picture and the inter-relationships of all positions and activities in the system
Experience with improving existing conditions and processes
Discovers new opportunities and solutions for problems
Full, unrestricted working rights in Australia

What we offer:

Competitive base pay and incentive programs
Industry-leading tuition assistance program pays your institution directly
Resources and opportunities to grow your career
Up to $10,000 match when you support your favorite nonprofit organizations

Additional Information:

Job Posted:
December 28, 2025

Expiration:
January 12, 2026

Work Type:

On-site work

Boeing - All Job Offers

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.