Customer Support Specialist Job at PostcardMania (Clearwater)

Customer Support Specialist

PostcardMania

Location:
United States of America , Clearwater

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Your role is to ensure that every client and prospect receives clear, actionable, and timely support—resolving questions and issues the first time, every time. You’ll play a direct part in onboarding new clients to our PCM Nurture platform, supporting our customers, and making it easy for them to see results with our products. We aim for an exceptional client experience at every step.

Job Responsibility:

Handle customer communications regarding their onboarding and support for PCM Nurture and our storefront/API products
Deliver clear instructions, follow-ups, and troubleshooting via live chat, email, and phone
Guide new users through onboarding steps, including account setup, training calls, and data imports
Respond to existing client inquiries, resolve technical or process-related questions, and help customers make the most of the platform
Manage VIP accounts with care and urgency
Use multiple computer systems, our internal software, LiveAgent ticketing, and communication tools
Process simple configuration fixes or escalate more complex issues as needed
Document recurring customer pain points and suggestions to supervisors to improve our service
Complete daily administrative and reporting duties, such as time and stat tracking

Requirements:

Strong computer skills and ability to learn new software quickly
Professional verbal and written communication skills
Ability to type at least 40 wpm with accuracy
Fast learner and detail-oriented mindset
Basic knowledge of Microsoft programs (Outlook, Excel, etc.)
Positive, team-oriented outlook and willingness to help others
Reliable, responsible, and organized—our customers and team are counting on you
Comfortable managing and prioritizing multiple tasks at once
Ability to coordinate information from various sources
Composed and confident under deadlines or pressure
Excellent organizational skills and keeping data organized
Strong ability to multi-task without becoming stressed
Trustworthy and able to handle confidential information appropriately

What we offer:

Medical, Dental, Vision & Life Insurance
401K, Short- and Long-Term Disability, Accident & Critical Illness coverage
Paid vacation time that increases with longevity
6 paid holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas)
Free on-site yoga twice a week
Free monthly visits to a local chiropractor

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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