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Customer Support Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Owings Mills

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Support Specialist to join our team remotely. In this role, you will provide exceptional customer service to clients. This is a contract position, offering an excellent opportunity to expand your skills and contribute to a collaborative environment.

Job Responsibility:

  • Deliver outstanding customer support by handling user management inquiries, including account updates
  • Utilize Microsoft Office tools, such as Teams, Excel, and Outlook, to manage communications and documentation
  • Analyze and interpret provided documentation to identify solutions and respond to customer inquiries effectively
  • Collaborate with team members and product specialists to ensure seamless onboarding and training
  • Build and maintain positive relationships with customers through effective communication and problem-solving
  • Assist in managing inbound and outbound calls, ensuring prompt and attentive service
  • Contribute to continuous improvement efforts by identifying areas for process and service optimization

Requirements:

  • Proven experience in customer service, preferably within a call center
  • Proficiency in Microsoft Office applications, including Teams, Excel, and Outlook
  • Ability to read and apply documentation to find solutions to customer issues
  • Strong communication skills, both verbal and written, with a focus on clarity and professionalism
  • Familiarity with ticketing systems and the ability to manage customer inquiries effectively
  • Detail-oriented approach to tracking and resolving technical and account-related concerns
  • Capacity to learn and adapt to new technology and processes during onboarding and training
  • All candidates are required to undergo a background screening as part of the hiring process
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 21, 2026

Work Type:
Remote work
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